Empowerment in business process reengineering: An ethnographic study of implementation discourses

Proceedings of the 18th International Conference on Information Systems, ICIS 1997

Volumn , Issue , 1997, Pages 427-440

  Sayer, Kylie ^a   Harvey, Lynda ^a  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Business process reengineering; Ethnography; Resistance to change; State government

Indexed keywords

INFORMATION SYSTEMS;

BUSINESS PROCESS RE-ENGINEERING; EMPLOYEE EMPOWERMENT; ETHNOGRAPHIC STUDY; ETHNOGRAPHY; ORGANIZATIONAL CHANGE; ORGANIZATIONAL TRANSFORMATION; RESISTANCE TO CHANGE; STATE GOVERNMENTS;

REENGINEERING;

EID: 85001570395     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (45)

1. Atkinson, P. The Ethnographic Imagination: Textual Constructions of Reality, Routledge, London, 1992.
2. Bentley, R.; Hughes, J. A.; Randall, D.; Rodden, T.; Sawyer, P.; Shapiro, D.; and Sommerville, I. "Ethnographically- Informed Systems Design for Air Traffic Control," CSCW'92: ACM 1992 Conference on Computer-Supported Cooperative Work - Sharing Perspectives, ACM Press, New York, 1992, pp.123-129.
3. Boland Jr., R. J. "The In-Formation of Information Systems," in Critical Issues in Information Systems Research, R. J. Boland Jr. and R. A. Hirschheim (eds.), Wiley, Chichester, England, 1987.
4. Buday, R. S. "Reengineering One Firm's Product Development and Another's Service Delivery," Planning Review (21:2), 1993, pp.14-19.
5. Burgess, R. G. (ed.). Field Research: A Sourcebook and Field Manual, George Allen and Unwin, London, 1982.
6. Champy, J. Reengineering Management: The Mandate for New Leadership, Harper Business, New York, 1995.
7. Clifford, J., and Marcus, G. E. Writing Culture: The Poetics and Politics of Ethnography, University of California Press, Berkeley, 1986.
8. Craig, J., and Yetton, P. "Business Process Redesign: A Critique of Process Innovation by Thomas Davenport as a Case Study in the Literature," Australian Journal of Management (17:2), 1992, pp.285-306.
9. Craig, J., and Yetton, P. "The Dual Strategic and Change Role of IT: A Critique of Business Process Reengineering," Working Paper 94-002, Australian Graduate School of Management, University of New South Wales, 1994a.
10. Craig, J., and Yetton, P. "Top Down and Bottom Up Management of BPR," in Proceedings of the IFIP TC8 Open Conference on Business Process Reengineering: Information System Opportunities and Challenges, B. C. Glasson, I. T. Hawryszkiewycz, B. S. Underwood, and R. A. Weber (eds.), North Holland, Amsterdam, 1994b, pp.217-226.
11. Davenport, T. H. Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, Boston, 1993.
12. Davenport, T. H., and Short, J. E. "The New Industrial Engineering: Information Technology and Business Process Redesign," Sloan Management Review, Summer, 1990, pp. 11-27.
13. Davies, L., and Mitchell, G. "The Dual Nature of the Impact of IT on Organizational Transformations," in Transforming Organizations with Information Technology, R. Baskerville, S. Smithson, O. Ngwenyama, and J. I. DeGross (eds.), North Holland, Amsterdam, 1994, pp. 243-262.
14. Davies, L., and Nielsen, S. "An Ethnographic Study of Configuration Management and Documentation Practices," in The Impact on Computer Supported Technologies on Information Systems Development, K. E. Kendall, K. Lyytinen, and J. I. DeGross (eds.), North Holland, Amsterdam, 1992, pp. 179-192.
15. Fiske, J. Power Plays Power Works, Verso, New York, 1993.
16. Foucault, M. The History of Sexuality, Volume 1: An Introduction, Peregrine Books, London, 1978.
17. Foucault, M. Discipline and Punish: The Birth of the Prison, Peregrine Books, London, 1979.
18. Foucault, M. In Power/Knowledge: Selected Interviews and Other Writings, C. Gordon (ed.), Pantheon Books, New York, 1980.
19. Foucault, M. "The Subject and Power," Critical Inquiry (8), 1982, pp. 777-795.
20. Hall, G.; Rosenthal, J.; and Wade, J. "How to Make Reengineering Really Work," Harvard Business Review, November-December, 1993, pp. 119-131.
21. Hammer, M. "Reengineering Work. Don't Automate, Obliterate," Harvard Business Review, July-August, 1990, pp. 104-112.
22. Hammer, M., and Champy, J. Reengineering the Corporation: A Manifesto for Business Revolution, Harper Collins Publishers, New York, 1993.
23. Harvey, L. J., and Myers, M. D. "Scholarship and Practice: The Contribution of Ethnographic Research Methods to Bridging the Gap," Information Technology and People (8:3), 1995, pp. 13-27.
24. Hughes, J. A.; Randall, D.; and Shapiro, D. "Faltering from Ethnography to Design," CSCW'92 ACM 1992 Conference on Computer-Supported Cooperative Work: Sharing Perspectives, ACM Press, New York, 1992, pp. 115-199.
25. Kennedy, C. "Reengineering: The Human Costs and Benefits," Long Range Planning (27:5), 1994, pp. 64-72.
26. Knight, D., and Vurdubakis, T. "Foucault, Power, Resistance and All That," in Resistance and Power in Organisations, J. M. Jermier, D. Knight, and W. R. Nord (eds.), Routledge, London, 1994, pp.167-198.
27. Lee, A. S. "Electronic Mail as a Medium for Rich Communication: An Empirical Investigation Using Hermeneutic Interpretation," in Proceedings of the Fourteenth International Conference on Information Systems, J. I. DeGross, R. P. Bostrom, and D. Robey (eds.), Orlando, Florida, 1993, pp.13-21.
28. Limerick, D., and Cunnington, B. Managing the New Organization: A Blueprint for Networks and Strategic Alliances, Business and Professional Publishing, Sydney, 1995.
29. Lyon, D. "An Electronic Panopticon? A Sociological Critique of Surveillance Theory," The Sociological Review, 1993, pp. 653-678.
30. Lyotard, J.-F., and Thebaud, J.-L. Just Gaming, Manchester University Press, Manchester, English translation, 1985.
31. Manganelli, R. L., and Klein, M. M. The Reengineering Handbook: A Step-by-Step Guide to Business Transformation, American Management Association, New York, 1994.
32. Orlikowski, W. J. Information Technology in Post-Industrial Organizations: An Exploration of the Computer- Mediation of Production Work, unpublished doctoral dissertation, Faculty of the Leonard N. Stern School of Business, New York University, 1988.
33. Orlikowski, W. J. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science (3:3), 1992, pp. 398-427.
34. Ripley, R. E., and Ripley, M. J. "Empowerment, the Cornerstone of Quality: Empowering Management in Innovative Organizations in the 1990s," Management Decision (30:4), 1992, pp. 20-43.
35. Rosen, J. "Coming to Terms with the Field: Understanding and Doing Organizational Ethnography," Journal of Management Studies (28:1), 1991, pp. 1-24.
36. Sayer, K. A Critical Discourse on the Rhetoric of Business Process Reengineering, unpublished doctoral dissertation, Griffith University, Brisbane, 1997.
37. Sewell, G., and Wilkinson, B. "Someone to Watch Over Me: Surveillance, Discipline and the Just-in-Time Labor Process," Sociology (26:2), 1992, pp. 271-289.
38. Spears, R.,and Lea, M. Panacea or Panoptic? The Hidden Power in Computer-Mediated Communication," Communication Research (21:4), 1994, pp. 427-459.
39. Van Maanen, J. "The Fact and Fiction in Organizational Ethnography," Administrative Science Quarterly (24), 1979, pp. 539-549.
40. Van Maanen, J. Tales From the Field, University of Chicago Press, Chicago, 1988.
41. Wastell, D. G.; White, P.; and Kawalek, P. "A Methodology for Business Process Redesign: Experiences and Issues," Journal of Strategic Information Systems (3:1), 1994, pp. 23-39.
42. Watson, G. H. Business Systems Engineering: Managing Breakthrough Change for Productivity and Profit, Wiley, Chichester, England, 1994.
43. Willmott, H. "Strength is Ignorance; Slavery is Freedom: Managing Culture in Modern Organizations" Management Studies (30:4), 1993, pp. 515-552.
44. Wilson, F. "Managerial Control Strategies Within the Networked Organization," Information Technology and People (8:4), 1995, pp .57-72.
45. Zuboff, S. In the Age of the Smart Machine: The Future of Work and Power, Basic Books, New York, 1988.