An adaptation to ISO 9001:2000 for certified organisations

Managerial Auditing Journal

Volumn 17, Issue 5, 2002, Pages 245-250

  Tsim, Y C ^a   Yeung, V W S ^a   Leung, Edgar T c ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Lloyd's Register Quality Assurance ^*  (Hong Kong)

Author keywords

Customer satisfaction; ISO 9000; Kaizen

Indexed keywords

EID: 84986099178     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900210429669     Document Type: Article

References (11)

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3. Ho, S.K.M. (1999) “Implementation of ISO 9000 and implications for TQM: a survey of Hong Kong companies”, Proceedings of the 4th International Conference on ISO 9000 and TQM.
4. Huarng, F., Horng, C. and Chen, C. (1999), “A study of ISO 9000 process, motivation and performance”, Total Quality Management, Vol. 10 No. 7.
5. ISO (n.d.), The ISO Survey of ISO 9000 and ISO 14000 Certificates – Ninth Cycle, available at: www.iso.ch
6. Lloyd’s Register Quality Assurance (LRQA) (n.d.), “ISO 9000 – Setting Standards for Better Business”.
7. LRQA News (2000), September.
8. May, A. (1998), “Final QA & QM Survey Report”, Technical Committee TC176, ISO/TC176/SC2/WG18/N49 revision, available at: www.iso.ch
9. Rank Xerox (1992), “1999 HKMA Quality Award: Rank Xerox (HK) Limited Submission”, Rank Xerox, Hong Kong.
10. Standard Issue, No.4, (2000), March, published by Lloyd’s Register Quality Assurance.
11. Zuckerman, A. (1999), “Winning numbers: ISO 9000 and TC-176 meet Y2K”, The Journal of Quality and Participation, Vol. 22 No. 5.