Cost containment and customer retention practices at the top 100 commercial banks, savings institutions and credit unions

Managing Service Quality: An International Journal

Volumn 9, Issue 5, 1999, Pages 352-359

  Allred, Anthony T ^a   Lon Addams, H ^a  

^a WEBER STATE UNIVERSITY   (United States)

Author keywords

Costs; Customer reduction; Customer service; Financial institutions; Service quality

Indexed keywords

EID: 84986172389     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910282472     Document Type: Article

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