Quality services: Policies and practices in Malaysia

Library Management

Volumn 19, Issue 7, 1998, Pages 426-433

  Osman, Zaiton ^a   Goon, Carole Ann ^b   Hajrah Wan Aris, Wan ^c  

^a UNIVERSITY OF MALAYA   (Malaysia)

^b Perpustakaan Negara Malaysia (National Library of Malaysia)   (Malaysia)

^c Prime Minister's Department Library   (Malaysia)

Author keywords

ISO 9000; Malaysia; Service quality; TQM

Indexed keywords

EID: 84986042682     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435129810232054     Document Type: Article

References (26)

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