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Volumn 16, Issue 4, 1998, Pages 144-152

Banks, retailers and their customers: A relationship marketing perspective

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EID: 84986037697     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652329810220693     Document Type: Article
Times cited : (26)

References (21)
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  • 2
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    • 12 February
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  • 3
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  • 4
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    • Exploring the importance of closeness in customer relationships
    • June
    • Barnes, J. (1997), “Exploring the importance of closeness in customer relationships”, American Marketing Association Conference, Dublin, June, pp. 227-40.
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  • 5
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    • Towards a paradigm shift in marketing? An examination of current marketing practices
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    • (1997) Journal of Marketing Management , vol.13 , pp. 383-406
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  • 6
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  • 8
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  • 11
    • 84911359492 scopus 로고
    • The nature of customer relationships in services
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    • Liljander, V. and Strandvik, T. (1995), “The nature of customer relationships in services”, in Swartz, T., Bowen, D. and Brown, S. (Eds), Advances in Service Marketing and Management, Vol. 4, Jai Press, Greenwich, CT and New York, NY.
    • (1995) Advances in Service Marketing and Management , vol.4
    • Liljander, V.1    Strandvik, T.2
  • 12
    • 84986098923 scopus 로고    scopus 로고
    • Relationship marketing and the ‘markets-as-networks approach’ - a comparative analysis of two evolving streams of research
    • 7 September
    • Mattsson, L.G. (1996), “Relationship marketing and the ‘markets-as-networks approach’ - a comparative analysis of two evolving streams of research”, Fourth International Colloquium in Relationship Marketing, Helsinki, 7 September, pp. 45-56.
    • (1996) Fourth International Colloquium in Relationship Marketing, Helsinki , pp. 45-56
    • Mattsson, L.G.1
  • 13
    • 84986068475 scopus 로고    scopus 로고
    • Relationship marketing and the ‘markets-as-networks approach’ - a comparative analysis of two evolving streams of research - revised ideas
    • guest lecture, University of Auckland, 20 February.
    • Mattsson, L.G. (1997), “Relationship marketing and the ‘markets-as-networks approach’ - a comparative analysis of two evolving streams of research - revised ideas”, guest lecture, University of Auckland, 20 February.
    • (1997)
    • Mattsson, L.G.1
  • 14
    • 84986096161 scopus 로고
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    • July
    • Morgan, R. and Hunt, S. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, July, pp. 20-38.
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  • 17
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    • Commitment processes in close relationships: an interdependence analysis
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  • 19
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    • Swedish School of Economics and Business Administration, Helsinki.
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  • 20
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  • 21
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    • Bank-company interaction and relationship: some empirical evidence
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.