Receptivity to assessment-based feedback for management development

Journal of Management Development

Volumn 19, Issue 4, 2000, Pages 252-276

  Ryan, Ann Marie ^a   Brutus, StÉphane ^b   Greguras, Gary J ^c   Hakel, Milton D ^d  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b Dept of Electrical and Computer Engineering   (Canada)

^c LOUISIANA STATE UNIVERSITY   (United States)

^d BOWLING GREEN STATE UNIVERSITY   (United States)

Author keywords

Feedback; Management development; Reactive approaches

Indexed keywords

EID: 84986021495     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710010322580     Document Type: Article

References (85)

1. Ashford, S.J. (1986), “The role of feedback seeking in individual adaptation: a resource perspective”, Academy of Management Journal, Vol. 29, pp. 465-87
2. Atkinson, D.R. and Schein, S. (1986), “Similarity in counseling”, The Counseling Psychologist, Vol. 14, pp. 319-54
3. Bannister, B.D. (1986), “Performance outcome feedback and attributional feedback: interactive effects on recipient responses”, Journal of Applied Psychology, Vol. 71, pp. 203-10
4. Boehm, V.R. (1985), “Using assessment centers for management development – five applications”, Journal of Management Development, Vol. 4, pp. 40-53
5. Burd, K.A. and Ryan, A.M. (1993), “Reactions to developmental feedback in an assessment center”, presented at the Eighth Annual Conference of the Society for Industrial and Organizational Psychology, San Francisco, CA.
6. Burke, R.J. Weitzel, W. and Weir, T. (1978), “Characteristics of effective employee performance review and development interviews: replication and extension”, Personnel Psychology, Vol. 31, pp. 903-19
7. Byrne, D. and Neuman, J.H. (1992), “The implications of attraction research for organizational issues”, in Kelley, K. (Ed.), Issues, Theory and Research in Industrial and Organizational Psychology, Elsevier, New York, NY, pp. 29-70
8. Byrne, D.E. (1971), The Attraction Paradigm, Academic Press, New York, NY.
9. Campbell, D.P. (1992), Campbell Interest and Skill Survey, National Computer Systems, MN.
10. Campbell, D.P. (1995), Campbell Organizational Survey, National Computer Systems, MN.
11. Cederblom, D. (1982), “The performance appraisal interview: a review, implications, and suggestions”, Academy of Management Review, Vol. 7, pp. 219-27
12. Center for Creative Leadership (1995), Effective Leadership Indicator (ELI), Center for Creative Leadership, Greensboro, NC.
13. Dipboye, R. and de Pontbriand, R. (1981), “Correlates of employee reactions to performance appraisals and appraisal systems”, Journal of Applied Psychology, Vol. 66, pp. 248-51
14. Ditto, P.H. and Lopez, D.F. (1992), “Motivated skepticism: use of differential decision criteria for preferred and nonpreferred conclusions”, Journal of Personality and Social Psychology, Vol. 63, pp. 568-84
15. Edwards, J.R. (1994), “The study of congruence in organizational behavior research: critique and a proposed alternative”, Organizational Behavior and Human Decision Processes, Vol. 58, pp. 51-100
16. Edwards. J.R. and Parry, M.E. (1993), “On the use of polynomial regression equations as an alternative to difference scores in organizational research”, Academy of Management Journal, Vol. 36, pp. 1577-613.
17. Evans, E.M. and McShane, S.L. (1988), “Employee perceptions of performance appraisal fairness in two organizations”, Canadian Journal of Behavior Science, Vol. 20, pp. 177-91.
18. Ewing, T.N. (1974), “Racial similarity of client and counselor and client satisfaction with counseling”, Journal of Counseling Psychology, Vol. 21, pp. 446-9.
19. Facteau, J.D., Facteau, C.L., McGonigle, T.P. and Fredholm, R.L. (1997), “Characteristics of feedback and managers’ reactions in multi-source appraisal systems”, presented at Twelfth Annual Conference of Society for Industrial/Organizational Psychology, St. Louis, MO.
20. Farr, J.L. (1993), “Informal performance feedback: seeking and giving”, in Schuler, H., Farr, J.L. and Smith, M. (Ed.), Personnel Selection and Assessment: Individual and Organizational Perspectives, Lawrence Erlbaum, Hillsdale, NJ, pp. 163-80.
21. Fedor, D.B. (1991), “Recipient responses to performance feedback: a proposed model and its implications”, Research in Personnel and Human Resources Management, Vol. 9, pp. 73-120.
22. Fedorko, M.G. (1991), “The effects of training and feedback format on reactions to in-basket feedback and on in-basket performance”, doctoral dissertation, Old Dominion University, Norfolk, VA.
23. Fleenor, J.W., Fleenor, J.B. and Grossnickle, W.F. (1996), “Interrater reliability and agreement of performance ratings: a methodological comparison”, Journal of Business and Psychology, Vol. 10, pp. 367-80.
24. Francis-Smythe, J. and Smith, P.M. (1997), “The psychological impact of assessment in a development center”,Human Relations, Vol. 50, pp. 149-67.
25. Fry, P.S., Kropf, G. and Coe, K.J. (1980), “Effects of counselor and client racial similarity on the counselor’s response patterns and skills”, Journal of Counseling Psychology, Vol. 27, pp. 120-37.
26. Gough, H.G.(1987), CPI Administrator’s Guide, Consulting Psychologists Press, Palo Alto, CA.
27. Graves, L.M. and Powell, G.N. (1995), “The effect of sex similarity on recruiters’ evaluations of actual applicants: a test of the similarity-attraction paradigm”, Personnel Psychology, Vol.48, pp. 85-98.
28. Greller, M.M. (1975), “Subordinate participation and reactions to the appraisal interview”, Journal of Applied Psychology, Vol. 60, pp. 544-9.
29. Hall, D.T. and Mirvis, P.H. (1995), “Careers as lifelong learning”, in Howard, A. (Ed.), The Changing Nature of Work, Jossey-Bass, San Francisco, CA.
30. Harland, L.K., Rauzi, T. and Biasotto, M.M. (1995), “Perceived fairness of personality tests and the impact of explanations for their use”, Employee Responsibilities and Rights Journal, Vol. 8, pp. 183-92.
31. Helms, J.E. and Carter, R.T. (1991), “Relationships of white and black racial identity attitudes and demographic similarity to counselor preferences”, Journal of Counseling Psychology, Vol. 38, pp. 446-57.
32. Ilgen, D.R., Fisher, C.D. and Taylor, M.S. (1979), “Consequences of individual feedback on behavior in organizations”, Journal of Applied Psychology, Vol. 64, pp. 349-71.
33. Inderrieden, E.J., Keaveney, T.J. and Allen, R.E. (1988), “Predictors of employee satisfaction with the performance appraisal process”, Journal of Business and Psychology, Vol. 2, pp. 306-10.
34. Ivancevich, J.M. (1980), “A longitudinal study of behavioral expectation scales: attitudes and performance”, Journal of Applied Psychology, Vol. 65, pp. 139-46.
35. Ivancevich, J.M. (1982), “Subordinates’ reactions to performance appraisal interviews: a test of feedback and goal-setting techniques”, Journal of Applied Psychology, Vol. 67, pp. 581-7.
36. Johns, G. (1981), “Difference score measures of organizational behavior variables: a critique”, Organizational Behavior and Human Performance, Vol. 27, pp. 443-63.
37. Jones, R.G. and Whitmore, M.D. (1995), “Evaluating developmental assessment centers as interventions”, Personnel Psychology, Vol. 48, pp. 377-88.
38. Judge, T.A. and Ferris, G.R. (1993), “Social context of performance evaluation decisions”, Academy of Management Journal, Vol. 36, pp. 80-105.
39. Kirton, M. (1976), “Adaptors and innovators: a description and measure”, Journal of Applied Psychology, Vol. 61, pp. 622-9.
40. Kluger, A.N. and DeNisi, A. (1996), “Effects of feedback interventions on performance: a historical review, a meta-analysis, and a preliminary feedback intervention theory”, Psychological Bulletin, Vol. 119, pp. 254-84.
41. Korsgaard, M.A., Meglino, B.M. and Lester, S.W. (1997), “Beyond helping: Do other-oriented values have broader implications in organizations?” Journal of Applied Psychology, Vol. 82, pp. 160-77.
42. Kraiger, K. and Ford, J.K. (1985), “A meta-analysis of ratee race effects in performance ratings”, Journal of Applied Psychology, Vol. 70, pp. 56-65.
43. Kudisch, J.D. and Ladd, R.T. (1997), “Factors related to participants’ acceptance of developmental assessment center feedback”, paper presented at the Twelfth Annual Conference of Society for Industrial/Organizational Psychology, St. Louis, MO.
44. Lombardo, M., Usher, C. and McCauley, C. (1992), Benchmarks Feedback Report, Center for Creative Leadership, Greensboro, NC.
45. London, M. (1997), Job Feedback: Giving, Seeking and Using Feedback for Performance Improvement, Lawrence Erlbaum Associates, Mahwah, NJ.
46. London, M. and Smither, J.W. (1995), “Can multi-source feedback change perceptions of goal accomplishment, self-evaluations, and performance-related outcomes? Theory-based applications and directions for future research”, Personnel Psychology, Vol. 48, pp. 803-39.
47. Mabe, P.A. and West, S.G. (1982), “Validity of self-evaluation of ability: a review of and meta-analysis”, Journal of Applied Psychology, Vol. 67, pp. 280-96.
48. McCauley, C.M. and Hughes, M. (1994), An Evaluation of the Outcomes of a Leadership Development Program, Center for Creative Leadership Publications, Greensboro, NC.
49. McEvoy, G.M. and Buller, P.F. (1987), “User acceptance of peer appraisals in an industrial setting”, Personnel Psychology, Vol. 40, pp. 785-97.
50. McFarlin, D.B. and Blascovitch J. (1981), “Effects of self-esteem and performance feedback on future affective preferences and cognitive expectations”, Journal Personality and Social Psychology, Vol. 40, pp. 521-31.
51. Morran, D.K. and Stockton, R.A. (1980), “Effect of self-concept on group member reception of positive and negative feedback”, Journal of Counseling Psychology, Vol. 27, pp. 260-7.
52. Myers, I.B. and McCaulley, M.H. (1985), Manual: A Guide to the Development and Use of the Myers-Briggs Type Indicator, Consulting Psychologists Press, Palo Alto, CA.
53. Nemeroff, W.F. and Wexley, K.N. (1979), “An exploration of the relationships between performance feedback interview characteristics and interview outcomes as perceived by managers and subordinates”, Journal of Occupational Psychology, Vol. 52, pp. 25-34.
54. Northcraft, G.B. and Ashford, S.J. (1990), “The preservation of self in everyday life: the effects of performance expectations and feedback context on feedback inquiry”, Organization Behavior and Human Decision Processes, Vol. 47, pp. 42-64.
55. Pearce, J.L. and Porter, L.W. (1986), “Employee responses to formal performance appraisal feedback”, Journal of Applied Psychology, Vol. 71, pp. 211-18.
56. Porter, L., Lawler, E. and Hackman, R. (1975), Behavior in Organizations, McGraw Hill, New York.
57. Pulakos, E.D., White, L.A., Oppler, S.H. and Borman, W.C. (1989), “Examination of race and sex effects on performance ratings”, Journal of Applied Psychology, Vol. 74, pp. 770-80.
58. Reilly, R.R. and Smither, J.W. and Vasilopoulos, N.L. (1996), ‘‘A longitudinal study of upward feedback”, Personnel Psychology, Vol. 49, pp. 599-612.
59. Riordan, C.M. and Shore, L.M. (1997), “Demographic diversity and employee attitudes: an empirical examination of relational demography within work units”, Journal of Applied Psychology, Vol. 82, pp. 342-58.
60. Romano, C. (1994), “Conquering the fear of feedback”, HR Focus, Vol. 7, pp. 9-19.
61. Rosse, J.G., Miller, J.L. and Stecher, M.D. (1994), “A field study of job applicants’ reactions to personality and cognitive ability testing”, Journal of Applied Psychology, Vol. 79, pp. 987-92.
62. Russell, J.S. and Goode, D.L. (1988), “An analysis of managers’ reactions to their own performance appraisal feedback”, Journal of Applied Psychology, Vol. 73, pp. 63-7.
63. Ryan, A.M. and Sackett, P.R. (1987), “A survey of individual assessment practices by I/O psychologists”, Personnel Psychology, Vol. 40, pp. 455-88.
64. Ryan, A.M. and Sackett, P.R. (1992), “Relationship between graduate training, professional affiliation, and individual psychological assessment practices for personnel decisions”, Personnel Psychology, Vol. 45, pp. 363-87.
65. Sackett, P.R. and DuBois, C.L. (1991), “Rater-ratee race effects on performance evaluation: challenging meta-analytic conclusions”, Journal of Applied Psychology, Vol. 76, pp. 873-7.
66. Schutz, W. (1970), The Interpersonal Underworld, Consulting Psychologists Press, Palo Alto, CA.
67. Shrauger, J.S. and Rosenberg, S.E. (1970), “Self-esteem and the effects of success and failure feedback on performance”, Journal of Personality, Vol. 33, pp. 404-17.
68. Silverman, S.B. and Wexley, K.N. (1984), “Reactions of employees to performance appraisal interviews as a function of their participation in rating scale development”, Personnel Psychology, Vol. 37, pp. 703-10.
69. Smith, C.S. and Tisak, J. (1993), “Discrepancy measures of role stress revisited: new perspectives on old issues”, Organizational Behavior and Human Decision Processes, Vol. 56, pp. 285-307.
70. Snyder, R.A., Williams, R.R. and Cashman, J.F. (1984), “Age, tenure, and work perceptions as predictors of reactions to performance feedback”, Journal of Psychology, Vol. 116, pp. 11-21.
71. Sterns, H.L. and Doverspike, D. (1989), “Aging and the training and learning process”, in Goldstein, I.L. and Associates (Eds), Training and Development in Organizations, Jossey-Bass, San Francisco, CA.
72. Stone, D.L. and Stone, E.F. (1985), “Effects of feedback consistency and feedback favorability on self-perceived task competence and perceived feedback accuracy”, Organizational Behavior and Human Decision Processes, Vol. 36, pp. 167-85.
73. Stone, E.F. and Stone, D.L. (1984), “Effects of multiple sources of performance feedback and feedback favorability on self-perceived task competence and perceived feedback accuracy”, Journal of Management, Vol. 10, pp. 371-8.
74. Swann, W.B., Pelham, B.W. and Krull, D.S. (1989), “Agreeable fancy or disagreeable truth: Reconciling self-enhancement and self-verification”, Journal of Personality and Social Psychology, Vol. 57, pp. 782-91.
75. Thomas, D.A. (1993), “Racial dynamics in cross-race developmental relationships”, Administrative Science Quarterly, Vol. 38, pp. 169-94.
76. Tisak, J. and Smith, C.S. (1994a), “Defending and extending difference score methods”, Journal of Management, Vol. 20, pp. 675-82.
77. Tisak, J. and Smith, C.S. (1994b), “Rejoinder to Edwards’s comments’’, Journal of Management, Vol. 20, pp. 691-4.
78. Tsui, A.S. and O’Reilly, C.A. (1989), “Beyond simple demographic effects: the importance of relational demography in superior-subordinate dyads”, Academy of Management Journal, Vol. 32, pp. 402-23.
79. Tsui, A.S., Egan, T.D. and O’Reilly, C.A. (1992), “Being different: relational demography and organizational attachment”, Administrative Science Quarterly, Vol. 37, pp. 547-79.
80. Turban, D.B. and Jones, A.P. (1988), “Supervisor-subordinate similarity: types, effects, and mechanisms”, Journal of Applied Psychology, Vol. 73, pp. 228-34.
81. VanVelsor, E. (1985), Leadership Development Program Impact Study Report, Center for Creative Leadership Publications, Greensboro, NC.
82. Wall Street Journal (1993), “Executive education”, Wall Street Journal, September 10.
83. Wayne, S.J. and Liden, R.C. (1995), “Effects of impression management on performance ratings: a longitudinal study”, Academy of Management Journal, Vol. 38, pp. 232-60.
84. Zachary, R.A. (1986), Shipley Institute of Living Scale Revised Manual, Western Psychological Services, Los Angeles, CA.
85. Ashford, S.J. and Cummings, L.L. (1983), “Feedback as an individual resource: personal strategies of creating information”, Organizational Behavior and Human Performance, Vol. 32, pp. 370-98.