-
1
-
-
84986097117
-
Bank selection decisions and marketing segmentation
-
January
-
Anderson, W. Jr, Cox, J.E.P. and Fulcher, D. (1976), “Bank selection decisions and marketing segmentation”, Journal of Marketing, Vol. 40 No. 1, January, pp. 40-5.
-
(1976)
Journal of Marketing
, vol.40
, pp. 40-45
-
-
Anderson, W.1
Cox, J.E.P.2
Fulcher, D.3
-
2
-
-
84986057462
-
Effects of prior knowledge and experience of the choice process on consumer decision processes: a protocol analysis
-
Bettman, J.R. and Park, C.W. (1980), “Effects of prior knowledge and experience of the choice process on consumer decision processes: a protocol analysis”, Journal of Consumer Research, Vol. 7 No. 3, pp. 234-51.
-
(1980)
Journal of Consumer Research
, vol.7
, pp. 234-251
-
-
Bettman, J.R.1
Park, C.W.2
-
3
-
-
84948191149
-
Customer preferences for financial services: an analysis
-
Boyd, W., Leonard, M. and White, C. (1994), “Customer preferences for financial services: an analysis”, International Journal of Bank Marketing, Vol. 12 No. 1, pp. 9-15.
-
(1994)
International Journal of Bank Marketing
, vol.12
, pp. 9-15
-
-
Boyd, W.1
Leonard, M.2
White, C.3
-
4
-
-
84960481147
-
Lending slows for Christmas but reaches record levels in 2001
-
press release, available at: www.cml.org.uk/servlet/dycon/zt-cml/cml/live/en/cml/press_releases_2002_0121
-
Council of Mortgage Lenders (2002), “Lending slows for Christmas but reaches record levels in 2001”, press release, available at: www.cml.org.uk/servlet/dycon/zt-cml/cml/live/en/cml/press_releases_2002_0121
-
(2002)
-
-
-
5
-
-
17544375353
-
Bank selection criteria of multiple bank users in Hong Kong
-
Denton, L. and Chan, A.K. (1991), “Bank selection criteria of multiple bank users in Hong Kong”, International Journal of Bank Marketing, Vol. 9 No. 5, pp. 23-35.
-
(1991)
International Journal of Bank Marketing
, vol.9
, pp. 23-35
-
-
Denton, L.1
Chan, A.K.2
-
6
-
-
85135299518
-
Adding value to service offerings: the case of UK retail financial services
-
Devlin, J.F. (1998), “Adding value to service offerings: the case of UK retail financial services”, European Journal of Marketing, Vol. 32 No. 11/12, pp. 1091-109.
-
(1998)
European Journal of Marketing
, vol.32
, pp. 1091-1109
-
-
Devlin, J.F.1
-
7
-
-
2442722812
-
Comments on bank selection decision and market segmentation
-
Dupuy, G.M. (1976), “Comments on bank selection decision and market segmentation”, Journal of Marketing, Vol. 40 No. 4, p. 89.
-
(1976)
Journal of Marketing
, vol.40
, pp. 89.
-
-
Dupuy, G.M.1
-
8
-
-
0004209785
-
-
Sage Publications, London.
-
Easterby-Smith, M., Thorpe, R. and Lowe, A. (1993), Management Research: An Introduction, Sage Publications, London.
-
(1993)
Management Research: An Introduction
-
-
Easterby-Smith, M.1
Thorpe, R.2
Lowe, A.3
-
9
-
-
17544369894
-
Three customer values are key to marketing success
-
Elliot, M.B., Shatto, D. and Singer, C. (1996), “Three customer values are key to marketing success”, Journal of Retail Banking Services, Vol. 18 No. 1, pp. 1-7.
-
(1996)
Journal of Retail Banking Services
, vol.18
, pp. 1-7
-
-
Elliot, M.B.1
Shatto, D.2
Singer, C.3
-
10
-
-
17544367676
-
Attitudes, behaviour and patronage factors of bank customers towards Islamic banks
-
Erol, C. and El-Bdour, R. (1989), “Attitudes, behaviour and patronage factors of bank customers towards Islamic banks”, International Journal of Bank Marketing, Vol. 7 No. 6, pp. 31-8.
-
(1989)
International Journal of Bank Marketing
, vol.7
, pp. 31-38
-
-
Erol, C.1
El-Bdour, R.2
-
11
-
-
17544380553
-
Conventional and Islamic banks: patronage behaviour of Jordanian customers
-
Erol, C., Kaynak, E. and El-Bdour, R. (1990), “Conventional and Islamic banks: patronage behaviour of Jordanian customers”, International Journal of Bank Marketing, Vol. 8 No. 4, pp. 25-36.
-
(1990)
International Journal of Bank Marketing
, vol.8
, pp. 25-36
-
-
Erol, C.1
Kaynak, E.2
El-Bdour, R.3
-
14
-
-
0010877119
-
Mapping customer segments for personal financial services
-
Harrison, T.S. (1994), “Mapping customer segments for personal financial services”, International Journal of Bank Marketing, Vol. 12 No. 8, pp. 17-25.
-
(1994)
International Journal of Bank Marketing
, vol.12
, pp. 17-25
-
-
Harrison, T.S.1
-
15
-
-
84986030426
-
Do consumers know the price of credit? A comparison of open- and closed-end credit
-
Jintook, L. and Hogarth, J.M. (1999), “Do consumers know the price of credit? A comparison of open- and closed-end credit”, Consumer Interests Annual, Vol. 45, pp. 71-7.
-
(1999)
Consumer Interests Annual
, vol.45
, pp. 71-77
-
-
Jintook, L.1
Hogarth, J.M.2
-
16
-
-
0002375697
-
Ethnicity as a factor influencing use of financial services
-
Joy, A., Kim, C. and Laroche, M. (1991), “Ethnicity as a factor influencing use of financial services”, International Journal of Bank Marketing, Vol. 9 No. 4, pp. 10-17.
-
(1991)
International Journal of Bank Marketing
, vol.9
, pp. 10-17
-
-
Joy, A.1
Kim, C.2
Laroche, M.3
-
17
-
-
17544376300
-
Bank and product selection in Hong Kong
-
Kaynak, E. and Kucukemiroglu, O. (1992), “Bank and product selection in Hong Kong”, International Journal of Bank Marketing, Vol. 10 No. 1, pp. 3-17.
-
(1992)
International Journal of Bank Marketing
, vol.10
, pp. 3-17
-
-
Kaynak, E.1
Kucukemiroglu, O.2
-
18
-
-
17544380311
-
Commercial bank selection in Turkey
-
Kaynak, E., Kucukemiroglu, O. and Odabasi, Y. (1991), “Commercial bank selection in Turkey”, International Journal of Bank Marketing, Vol. 9 No. 4, pp. 30-40.
-
(1991)
International Journal of Bank Marketing
, vol.9
, pp. 30-40
-
-
Kaynak, E.1
Kucukemiroglu, O.2
Odabasi, Y.3
-
19
-
-
0010143535
-
1993, How customers choose banks
-
Khazeh, K. and Decker, W.H. (1992-1993), “How customers choose banks”, Journal of Retail Banking, Vol. 14 No. 4, pp. 41-4.
-
(1992)
Journal of Retail Banking
, vol.14
, pp. 41-44
-
-
Khazeh, K.1
Decker, W.H.2
-
20
-
-
17544377998
-
Consumer choice criteria in retail bank selection
-
Martenson, R. (1985), “Consumer choice criteria in retail bank selection”, International Journal of Bank Marketing, Vol. 3 No. 2, pp. 64-75.
-
(1985)
International Journal of Bank Marketing
, vol.3
, pp. 64-75
-
-
Martenson, R.1
-
21
-
-
17544375352
-
Keys to market success – a response and another view
-
Reeves, C.A. and Bednar, D.A. (1996), “Keys to market success – a response and another view”, Journal of Retail Banking Services, Vol. 18 No. 4, pp. 33-40.
-
(1996)
Journal of Retail Banking Services
, vol.18
, pp. 33-40
-
-
Reeves, C.A.1
Bednar, D.A.2
-
22
-
-
0005089506
-
Planning, postponing or hesitating: understanding financial planning
-
Centre for Housing Policy, York.
-
Skinner, C. and Ford, J. (2000), “Planning, postponing or hesitating: understanding financial planning”, Centre for Housing Policy, York.
-
(2000)
-
-
Skinner, C.1
Ford, J.2
-
23
-
-
84986138199
-
Developing a customer value-based theory of the firm
-
Slater, S.F. (1997), “Developing a customer value-based theory of the firm”, Journal of the Academy of Marketing Science, Vol. 25 No. 2, pp. 162-7.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, pp. 162-167
-
-
Slater, S.F.1
-
24
-
-
84927931130
-
Retail financial services segmentation
-
Speed, R. and Smith, G. (1992), “Retail financial services segmentation”, Services Industries Journal, Vol. 12 No. 3, pp. 368-83.
-
(1992)
Services Industries Journal
, vol.12
, pp. 368-383
-
-
Speed, R.1
Smith, G.2
-
25
-
-
17544372542
-
Intention, attitude and social influence in bank selection: a study in an Oriental culture
-
Tan, C.T. and Chua, C. (1986), “Intention, attitude and social influence in bank selection: a study in an Oriental culture”, International Journal of Bank Marketing, Vol. 4 No. 3, pp. 43-54.
-
(1986)
International Journal of Bank Marketing
, vol.4
, pp. 43-54
-
-
Tan, C.T.1
Chua, C.2
-
26
-
-
84986128081
-
Consumers’ channel choice
-
report for the Financial Services Research Forum, Nottingham University Business School, Nottingham.
-
Winklhofer, H. and O'Malley, L. (2001), “Consumers’ channel choice” report for the Financial Services Research Forum, Nottingham University Business School, Nottingham.
-
(2001)
-
-
Winklhofer, H.1
O'Malley, L.2
|