Systems thinking for the integration of management systems

Business Process Management Journal

Volumn 10, Issue 6, 2004, Pages 608-615

  Jonker, Jan ^a   Karapetrovic, Stanislav ^b  

^a RADBOUD UNIVERSITY NIJMEGEN   (Netherlands)

^b UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Business environment; ISO 9000 series; Management techniques; Quality; Safety

Indexed keywords

EID: 84986009695     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150410567839     Document Type: Article

References (13)

1. AS/NZS (1999), AS/NZS 4581 Management System Integration – Guidance to Business, Government and Community Organisations, Standards Australia, Sydney, and Standards New Zealand, Wellington.
2. ISO (1996), ISO 14001: Environmental Management Systems – Specifications with Guidance for Use, International Organization for Standardization, Geneva.
3. ISO (2000), ISO 9001: Quality Management Systems – Requirements, International Organization for Standardization, Geneva.
4. ISO (2001), ISO Guide 72: Guidelines for the Justification and Development of Management System Standards, International Organization for Standardization, Geneva.
5. ISO (2004), “Year of transition for ISO 9000 and confirmed growth for ISO 14001”, press release, 3 September, International Organization for Standardization, Geneva.
6. Jonker, J. and Klaver, J. (1998), “A methodological perspective on integration”, Quality World, August, pp. 22-3.
7. Karapetrovic, S. (2002), “Strategies for the integration of management systems and standards”, TQM Magazine, Vol. 14 No. 1, pp. 61-7.
8. Karapetrovic, S. and Willborn, W. (1998a), “The system's view for clarification of quality vocabulary”, International Journal of Quality & Reliability Management, Vol. 15 No. 1, pp. 99-120.
9. Karapetrovic, S. and Willborn, W. (1998b), “Integration of quality and environmental management systems”, TQM Magazine, Vol. 10 No. 3, pp. 204-13.
10. Karapetrovic, S. and Willborn, W. (1998c), “Connecting internal management systems in service organizations”, Managing Service Quality, Vol. 8 No. 4, pp. 256-71.
11. Karapetrovic, S. and Willborn, W. (2000), “Generic audit of management systems: fundamentals”, Managerial Auditing Journal, Vol. 15 No. 6, pp. 279-94.
12. NTS (1996), Management Principles for Enhancing Quality of Products and Services, Occupational Health and Safety, and the Environment, Norwegian Technology Standards Institution, Oslo.
13. Seghezzi, H.D. and Schweickardt, S. (2001), “Integration of quality management into business management: an IAQ project report”, in Sinha, M.N. (Ed.), The Best on Quality, Vol. 12, ASQ Quality Press, Milwaukee, WI, pp. 3-50.