Connecting internal management systems in service organizations

Managing Service Quality: An International Journal

Volumn 8, Issue 4, 1998, Pages 256-271

  Karapetrovic, Stanislav ^a   Willborn, Walter ^a  

^a UNIVERSITY OF MANITOBA   (Canada)

Author keywords

Integration; ISO 9000; Service quality; Systems theory

Indexed keywords

EID: 84993073664     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810222550     Document Type: Article

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