Adolescents are less satisfied with inpatient psychiatric care than their parents: Does it matter?

Journal for Healthcare Quality

Volumn 38, Issue 4, 2016, Pages e19-e28

  Madan, Alok ^a   Sharp, Carla ^b   Newlin, Elizabeth ^a   Vanwoerden, Salome ^a   Fowler, J Christopher ^a  

^a BAYLOR COLLEGE OF MEDICINE   (United States)

^b UNIVERSITY OF HOUSTON   (United States)

Author keywords

adolescent hospitals patient satisfaction psychiatric treatment outcome

Indexed keywords

ADOLESCENT; ADOLESCENT BEHAVIOR; ARTICLE; CHILD BEHAVIOR CHECKLIST; FEMALE; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HOSPITAL DISCHARGE; HUMAN; MAJOR CLINICAL STUDY; MALE; MENTAL DISEASE; MENTAL HEALTH CARE; MENTAL HOSPITAL; MENTAL PATIENT; PARENTAL ATTITUDE; PATIENT SATISFACTION; PATIENT-REPORTED OUTCOME; PSYCHOTHERAPY; TREATMENT OUTCOME; HOSPITAL PATIENT; PARENT; PSYCHOLOGY; QUESTIONNAIRE;

ADOLESCENT; FEMALE; HUMANS; INPATIENTS; MALE; MENTAL DISORDERS; PARENTS; PATIENT SATISFACTION; SURVEYS AND QUESTIONNAIRES; TREATMENT OUTCOME;

EID: 84985944477     PISSN: 10622551     EISSN: 19451474     Source Type: Journal    
DOI: 10.1111/jhq.12081     Document Type: Article

References (30)

1. Achenbach, T.M. Integrative guide for the 1991 CBCL/4-18, YSR and TRF profiles. Burlington, VT: Department of Psychiatry, University of Vermont, 1991
2. Achenbach, T.M., McConaughy, S.H., & Howell, C.T. Child/adolescent behavioral and emotional problems: Implication of cross-informant correlations for situational specificity. Psychological Bulletin 1987;101: 213-232
3. Azocar, F., Cuffel, B., McCulloch, J., McCabe, J.F., Tani, S., & Brodey, B.B.Monitoring patient improvement and treatment outcomes in managed behavioral health. Journal for Healthcare Qualit 2007;29:4-12
4. Biering, P., &Jensen, V.H. The concept of patient satisfaction in adolescent psychiatric care: A qualitative study. Journal of Child and Adolescent Psychiatric Nursing 2010;23:143-150
5. Bjorngaard, J. H., Andersson, H.W., Ose, S.O., & Hanssen-Bauer, K. User satisfaction with child and adolescent mental health services: Impact of the service unit level. Social Psychiatry and Psychiatric Epidemiology 2008;43: 635-641
6. Boulding, W., Glickman, S.W., Manary, M.P., Schulman, K.A., & Staelin, R. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. American Journal of Managed Care 2011; 17:41-48
7. Center for Medicare & Medicaid Services HCAHPS fact sheet. 2013a. Retrieved January 27, 2014, from www.hcahpsonline.org/files/August%202013%20HCAHPS% 20Fact%20Sheet2.pdf
8. Centers for Medicare & Medicaid Services Summary of HCAHPS survey results, 2013b Retrieved December 31, 2013, from www hcahpsonline.org/files/October-December-2013-Summary-HCAHPS-Results.pdf
9. De Los Reyes, A., Thomas, S.A., Goodman, K.L., &Kundey, S.M.A. Principles underlying the use of multiple informants reports Annual Review of Clinical Psychology 2013:9, 123-149
10. DiMatteo, M.R., Giordani, P.J., Lepper, H.S., & Croghan, T.W. Patient adherence and medical treatment outcomes: A meta-Analysis Medical Care 2002:40, 794-811
11. DiMatteo, M. R., & Miller, T.A. Treatment adherence in adolescence. In W. T. ODonohue, L.T. Benuto, L. Woodward Tolle, (Eds.), Handbook of adolescent health psychology. New York, NY: Springer, 2013
12. Dirks, M.A., De Los Reyes, A., Briggs-Gowan, M., Cella, D., & Wakschlag, L.S. Annual research review: Embracing not erasing contextual variability in childrens behavior-Theory and utility in the selectionand use ofmethods and informants in developmental psychopathology Journal of Child Psychology and Psychiatry 2012:53, 558-574
13. Donabedian, A. The definition of quality and approaches to its assessment. Ann Arbor, MI: Health Administration Press, 1980
14. ECHODevelopment Team. Shaul, J.A., Eisen, S V., Clar-ridge, B.R., Stringfellow, V.L., Fowler, F.J., Jr, & Cleary, P.D. Experience of care and health outcomes (ECHO) survey. Field test report: survey evaluation. Rockville, MD: Agency for Healthcare Research and Quality, 2001
15. Eisen, S.V., Wilcox, M., Idiculla, T., Speredelozzi, A., & Dickey, B. Assessing consumer perceptions of inpatient psychiatric treatment: The perceptions of care survey. Joint Commission Journal on Quality Improvement 2002:28, 510-526
16. Fenton, J.J., Bertakis, K.D., &Franks, P. Satisfied to death: A spurious result? Reply. Archives of Internal Medicine 2012:172, 1110-1114
17. Fenton, J.J., Jerant, A.F., Bertakis, K.D., & Franks, P. The cost of satisfaction. A national study of patient satisfaction, health care utilization, expenditures, and mortality. Archives of Internal Medicine 2012:172, 405-411
18. Gould, M.S., Bird, H., & Jaramillo, B.S. Correspondence between statistically derived behavior problem syndromes and child psychiatric diagnoses in a community sample Journal of Abnormal Child Psychology 1993: 21, 287-313
19. Hermann, R.C., Regner, J.L., Erickson, P., & Yang, D. Developing a quality management system for behavioral health care: The Cambridge Health Alliance Experience Harvard Review of Psychiatry 2000:8, 251-260
20. Hirsh, A.T., Atchison, J.W., Berger, J.J., Waxenberg, L.B., Lafayette-Lucey, A., & Bulcourf, B.B., et al Patient satisfaction with treatment of chronic pain: Predictors and relationship to compliance. Clinical Journal of Pain 2005:21, 302-310
21. Holder, A.R. Legal issues in pediatrics and adolescent medicine. New York, NY: John Wiley and Sons, Inc, 1977
22. Howell, D.C. Statistical methods for psychology (4th ed.). Belmont, CA: Wadsworth Publishing Company, 1997
23. Hunsley, J., & Mash, E.J. Evidence-based assessment. Annual Review of Clinical Psychology 2007:3, 29-51
24. Kovac, J.A., Patel, S.S., Peterson, R.A., & Kimmel, P.L. Patient satisfaction with care and behavioral compliance in end-stage renal disease patients treated with hemodialysis American Journal of Kidney Disease 2002: 39, 1236-1244
25. Litt, I.F., &Cuskey, W.R. Satisfaction with health care: A predictor of adolescents appointment keeping. Journal of Adolescent Health Care 1984:5, 196-200
26. Madan, A., Borckardt, J.J., Connell, A., Book, S., Campbell, S., & Gwynette, M.F., et al. Routine assessment of patient-reported outcomes in behavioral health: Room for improvement. Quality Management in Healthcare 2010:19, 70-81
27. Madan, A., Borckardt, J.J., Weinstein, B., Wagner, M., Dominick, C., & Cooney, H., et al. Clinical outcomes assessment in behavioral healthcare: Searching for practical solutions. Journal for Healthcare Quality 2008:30, 30-37
28. Sequist, T.D., Schneider, E.C., Anastario, M., Odigie, E.G., Marshall, R., & Rogers, W.H., et al.Qualitymonitoringof physicians:Linking patients experiences of care to clinical quality and outcomes. Journal of General Internal Medicine 2008:23, 1784-1790
29. Sharp, C., Williams, L.L., Ha, C., Baumgardner, J., Michonski, J., & Seals, R., et al. The development of a mentalizationbased outcomes and research protocol for an adolescent inpatient unit. Bulletin of the Menninger Clinic 2009:73, 259-295
30. Verhulst, F.C., & van der Ende, J. Agreement between parents reports andadolescents selfreports of problem behavior. Journal of Child Psychology and Psychiatry 1992:33, 1011-1023