Determinants of firms’ knowledge management system implementation: An empirical study

Computers in Human Behavior

Volumn 64, Issue , 2016, Pages 829-842

  Wang, Yu Min ^a   Wang, Yao Ching ^a  

^a NATIONAL CHI NAN UNIVERSITY   (Taiwan)

Author keywords

Innovation diffusion theory; Knowledge management systems; Technology implementation; Technology organization environment framework

Indexed keywords

COMPETITION; COMPUTER SUPPORTED COOPERATIVE WORK; ENVIRONMENTAL MANAGEMENT; FACTOR ANALYSIS; INFORMATION SYSTEMS; KNOWLEDGE ACQUISITION; KNOWLEDGE BASED SYSTEMS; MANAGEMENT SCIENCE;

CONFIRMATORY FACTOR ANALYSIS; ENTERPRISE INFORMATION SYSTEM; INNOVATION DIFFUSION THEORY; KNOWLEDGE MANAGEMENT SYSTEM; ORGANIZATIONAL KNOWLEDGE MANAGEMENT; TECHNOLOGICAL INNOVATION; TECHNOLOGY IMPLEMENTATION; TECHNOLOGY-ORGANIZATION-ENVIRONMENT FRAMEWORKS;

KNOWLEDGE MANAGEMENT;

DIFFUSION; EMPIRICISM; ENVIRONMENTAL FACTOR; FACTORIAL ANALYSIS; KNOWLEDGE MANAGEMENT; LOGISTIC REGRESSION ANALYSIS; ORGANIZATION; TAIWAN; THEORETICAL MODEL;

EID: 84981278709     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2016.07.055     Document Type: Article

References (96)

1. Akhavan, P., Jafari, M., Fathian, M., Exploring the failure factors of implementing knowledge management system in the organizations. Journal of Knowledge Management Practice, 6, 2005.
2. Akhavan, P., Jafari, M., Fathian, M., Critical success factors of knowledge management systems: A multi-case analysis. European Business Review 18:2 (2006), 97–113.
3. Alatawi, F.M.H., Dwivedi, Y.K., Williams, M.D., Developing a conceptual model for investigating adoption of knowledge management system in Saudi Arabian public sector. International Journal of Business Information Systems 14:1 (2013), 135–163.
4. Alavi, M., Leidner, D.E., Knowledge management systems: Issues, challenges, and benefits. Communications of the AIS, 1, 1999.
5. Alavi, M., Leidner, D.E., Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly 25:1 (2001), 107–136.
6. Azhdari, G., MousaviMadani, F., ZareBahramabadi, M., Measuring knowledge management readiness in ERP adopted organizations: A case of Iranian company. International Journal of Information Processing and Management 3:1 (2012), 37–44.
7. Bagozzi, R.P., Yi, Y., On the evaluation of structural equation models. Journal of the Academy of Marketing Science 16:1 (1988), 74–94.
8. Barnes, S., Knowledge management systems: Theory and practice. 2002, Thomson Learning, London.
9. Bernard, J.G., A typology of knowledge management system use by teams. Proceeding of the 39th Hawaii international conference on system science, 2006.
10. Bertoni, M., Johansson, C., Larsson, T., Isaksson, O., A methodology for KEE systems target cascading. Proceeding of the 3rd international symposium on tools and methods of competitive engineering, 2008.
11. Brancheau, J.C., Wetherbe, J.C., The adoption of spreadsheet software: Testing innovation diffusion theory in the context of end-user computing. Information Systems Research 1:2 (1990), 115–143.
12. Cao, Q., Baker, J., Wetherbe, J., Gu, V., Organizational adoption of innovation: Identifying factors that influence RFID adoption in the healthcare industry. Proceeding of the European Conference on Information Systems, 94, 2012.
13. Chau, Y.K., Hu, J.H., Information technology acceptance by individual professionals: A model comparison approach. Decision Science 32:4 (2001), 699–719.
14. Chau, P.Y.K., Tam, K.Y., Factors affecting the adoption of open systems: An exploratory study. MIS Quarterly 21:1 (1997), 1–24.
15. Chau, P.Y.K., Tam, K.Y., Organizational adoption of open systems: A ‘technology-push, need-pull’ perspective. Information & Management 37:5 (2000), 229–239.
16. Chen, M.Y., Huang, M.J., Cheng, Y.C., Measuring knowledge management performance using a competitive perspective: An empirical study. Expert Systems with Applications 36:4 (2009), 8449–8459.
17. Chong, S.C., KM critical success factors: A comparison of perceived importance versus implementation in Malaysian ICT companies. The Learning Organization 13:3 (2006), 230–256.
18. Chua, A., Knowledge management system architecture: A bridge between KM consultants and technologists. International Journal of Information Management 24:1 (2004), 87–98.
19. Chweols, P., Benvasat, I., Dexter, A.S., Research report: Empirical test of an EDI adoption model. Information Systems Research 12:3 (2001), 304–321.
20. Common-Wealth Magazine, Top 1000 companies in Taiwan. 2006, Common-Wealth Magazine, Taipei.
21. Damoderan, L., Olphert, W., Barriers and facilitators to the use of knowledge management systems. Behaviour & Information Technology 19:6 (2000), 405–413.
22. Davenport, T.H., DeLong, D.W., Beers, M.C., Successful knowledge management projects. Sloan Management Review 39:2 (1998), 43–57.
23. Davenport, T.H., Völpel, S.C., The rise of knowledge towards attention management. Journal of Knowledge Management 5:3 (2001), 212–222.
24. DeLong, W.D., Fahey, L., Diagnosing cultural barriers to knowledge management. Academy of Management Executive 14:14 (2000), 113–127.
25. Desouza, K.C., Barriers to effective use of knowledge management systems in software engineering. Communications of the ACM 46:1 (2003), 99–101.
26. Eisenhauer, T., 15 hot knowledge management trends for 2016. 2015 https://axerosolutions.com/blogs/timeisenhauer/pulse/344/15-hot-knowledge-management-trends-for-2016 Access in 24.06.16.
27. Field, A., Discovering statistics using SPSS. 2009, Sage Publications, London.
28. Fornell, C., Larcker, D.F., Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18:1 (1981), 39–50.
29. Gibbs, J.L., Kraemer, K.L., A cross-country investigation of the determinants of scope of e-commerce use: An institutional approach. Electronic Markets 14:2 (2004), 124–137.
30. Grandon, E.E., Pearson, J.M., Electronic commerce adoption: An empirical study of small and medium US businesses. Information & Management 42:1 (2004), 197–216.
31. Gray, P.H., The effects of knowledge management systems on emergent teams: Towards a research model. Journal of Strategic Information Systems 9:2–3 (2000), 175–191.
32. Grover, V., An empirically derived model for the adoption of customer-based interorganizational systems. Decision Sciences 24:3 (1993), 603–640.
33. Hadjistavropoulos, H.D., Frombach, I.K., Asmundson, G.J.G., Exploratory and confirmatory factor analytic investigations of the illness attitudes scale in a nonclinical sample. Behaviour Research and Therapy 37:7 (1999), 671–684.
34. Hair, J.F., Anderson, R.E., Tatham, R.L., Black, W.C., Multivariate data analysis: With readings. 6th ed., 2006, Prentice Hall, Upper Saddle River, NJ.
35. Hameed, M.A., Counsell, S., Swift, S., A conceptual model for the process of IT innovation adoption in organization. Journal of Engineering and Technology Management 29:3 (2012), 358–390.
36. Heaidari, M., Moghimi, S.M., Khanifar, H., The critical success factors in implementing knowledge management: Agricultural organization in Islamic Republic of Iran. British Journal of Science 1:2 (2011), 54–75.
37. He, W., Qiao, Q., Wei, K.K., Social relationship and its role in knowledge management systems usage. Information & Management 46:3 (2009), 175–180.
38. He, J., Wei, K.K., A case study on the organizational adoption and implementation of knowledge management system. Proceeding of the 2004 Pacific Asia conference on information systems, 2004.
39. Holsapple, C.W., Handbook on knowledge management 1. 2003, Springer-Verlag, New York.
40. Holsapple, C.W., Joshi, K.D., An investigation of factors that influence the management of knowledge in organizations. Journal of Strategic Information Systems 9:2–3 (2000), 235–261.
41. Hong, W., Zhu, K., Migrating to Internet-based e-commerce: Factors affecting e-commerce adoption and migration at the firm level. Information & Management 43:2 (2006), 204–221.
42. Housel, T., Bell, A.H., Measuring and managing knowledge. 2001, Macmillan/McGraw-Hill, New York.
43. Hung, W.H., Chang, L.M., Lin, C.P., Hsiao, C.H., E-readiness of website acceptance and implementation in SMEs. Computers in Human Behavior 40 (2014), 44–55.
44. Jeyaraj, A., Rottman, J.W., Lacity, M.C., A review of predictors, linkages, and biases in IT innovation adoption. Journal of Information Technology 21 (2006), 1–23.
45. Kankanhalli, A., Tan, B.Y., Wei, K.K., Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly 29:1 (2005), 113–143.
46. Karahanna, E., Agarwal, R., Angst, C.M., Conceptualizing compatibility beliefs in technology acceptance research. MIS Quarterly 30:4 (2006), 781–804.
47. Karahanna, E., Straub, D.W., Chervany, N.L., Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly 23:2 (1999), 183–213.
48. King, R., Marks, V. Jr., Motivating knowledge sharing through a knowledge management system. Omega 36:1 (2008), 131–146.
49. King, R., Marks, V. Jr., McCoy, S., The most important issues in knowledge management. Communications of the ACM 45:9 (2002), 93–97.
50. Kuan, K.K.Y., Chau, P.Y.K., A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information & Management 38:8 (2001), 507–521.
51. Kuo, R.Z., Lee, G.G., Knowledge management system adoption: Exploring the effects of empowering leadership, task-technology fit and compatibility. Behavior & Information Technology 30:1 (2011), 113–129.
52. Lee, M.K.O., Cheung, C.M.K., Internet retailing adoption by small-to-medium sized enterprises (SMEs): A multiple-case study. Information Systems Frontiers 6:4 (2004), 385–397.
53. Leech, A., Sutton, G., Knowledge management issues in practice: Opportunities for research. International Journal of Accounting Information Systems 3 (2002), 69–73.
54. Lee, S., Kim, K., Factors affecting the implementation success of Internet-based information systems. Computers in Human Behavior 23:4 (2007), 1853–1880.
55. Lee, O., Wang, M., Lim, K.H., Peng, Z., Knowledge management systems diffusion in Chinese enterprises: A multistage approach using the technology-organization-environment framework. Journal of Global Information Management 17:1 (2009), 70–78.
56. Lee, G., Xia, W., Organizational size and IT innovation adoption: A meta-analysis. Information & Management 43:8 (2006), 975–985.
57. Lin, H.F., Interorganizational and organizational determinants of planning effectiveness for Internet-based interorganizational systems. Information & Management 43:4 (2006), 423–433.
58. Lin, H.F., Examining the factors influencing knowledge management system adoption and continuance intention. Knowledge Management Research & Practice 11:4 (2013), 389–404.
59. Lin, T.C., Huang, C.C., Understanding knowledge management system usage antecedents: An integration of social cognitive theory and task technology fit. Information & Management 45:6 (2008), 410–417.
60. Lin, H.F., Lin, S.M., Determinants of e-business diffusion: A test of the technology diffusion perspective. Technovation 28 (2008), 135–145.
61. Maier, R., Knowledge management systems: Information and communication technologies for knowledge management. 2004, Springer-Verlag, New York.
62. Malhotra, Y., The knowledge application gap in information systems research and education and their quest for the dependent variable. Information Resources Management Journal 16:2 (2003), 1–7.
63. Mankin, L., Learn why knowledge management systems fail. 2015 https://bloomfire.com/blog/seven-deadly-sins-that-will-turn-your-knowledge-management-system-into-a-graveyard/ Access in 28.06.16.
64. Mohammad, I. AI-Zoubi, Predicting e-business adoption integrating the constructs of the Rogers's diffusion of innovation theory combined with technology-organization-environment model. International Journal of Advanced Computer Research 3:4 (2013), 63–73.
65. Moore, G.C., Benbasat, I., Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 2:3 (1991), 192–222.
66. Nevo, D., Chan, Y.E., A Delphi study of knowledge management systems: Scope and requirements. Information and Management 44:6 (2007), 583–597.
67. Nonaka, I., Toyama, R., Nagata, A., A firm as a knowledge-creating entity: A new perspective on the theory of the firm. Industrial and Corporate Change 9:1 (2000), 1–20.
68. Premkumar, G., Ramamurthy, K., Nilakanta, S., Implementation of electronic data interchange: An innovation diffusion perspective. Journal of Management Information Systems 11:2 (1994), 157–186.
69. Premkumar, G., Roberts, M., Adoption of new information technologies in rural small businesses. Omega 27:4 (1999), 467–484.
70. Quaddus, M., Xu, J., Adoption and diffusion of knowledge management systems: Field studies of factors and variables. Knowledge-Based Systems 18:2–3 (2005), 107–115.
71. Quast, L., Why knowledge management is important to the success of your company, Forbes, 20 Aug. 2012.
72. Rogers, E.M., Diffusion of innovations. 3rd ed., 1983, The Free Press, New York.
73. Ryana, S.D., Prybutoka, V.R., Factors affecting the adoption of knowledge management technologies: A discriminative approach. Journal of Computer Information Systems 41:4 (2001), 31–37.
74. Saeed, K.A., Abdinnour-Helm, S., Examining the effects of information system characteristics and perceived usefulness on post adoption usage of information systems. Information & Management 45:6 (2008), 376–386.
75. Sharma, S., Rai, A., An assessment of the relationship between ISD leadership characteristics and IS innovation adoption in organizations. Information & Management 40:5 (2003), 391–401.
76. Sharma, R., Yetton, P., The contingent effects of management support and task interdependence on successful information systems implementation. MIS Quarterly 27:4 (2003), 533–556.
77. Soualhia, A., Maazoun, W.E., Affes, P.H., Trust and its link with the knowledge management systems. International Journal Economics & Strategic Management of Business Process, 4, 2014.
78. Taylor, S., Todd, P.A., Assessing IT usage: The role of prior experience. MIS Quarterly 19:4 (1995), 561–570.
79. Teo, T.S.H., Tan, M., Wong, K.B., A contingency model of Internet adoption in Singapore. International Journal of Electronic Commerce 2:2 (1997–8), 95–118.
80. Thong, J.Y.L., An integrated model of information systems adoption in small businesses. Journal of Management Information Systems 15:4 (1999), 187–214.
81. Tornatzky, L.G., Fleischer, M., The processes of technological innovation. 1990, Lexington Books.
82. Tornatzky, L.G., Klein, K.J., Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings. IEEE Transactions on Engineering Management 29:1 (1982), 28–45.
83. Wang, Y.M., Wang, Y.S., Yang, Y.F., Understanding the determinants of RFID adoption in the manufacturing industry. Technological Forecasting & Social Change 77:5 (2010), 803–815.
84. Wang, W., Yuan, Y., Wang, X., Archer, N., RFID implementation issues in China: Shanghai port case study. Journal of Internet Commerce 5:4 (2006), 89–103.
85. Wasko, M.M., How are knowledge management systems different from information systems, and who cares?. Haseman, W.D., (eds.) Proceeding of the 5th Americas conference on information systems, 1999.
86. Wong, K.Y., Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems 105:3 (2005), 261–279.
87. Woodman, M., Zade, A., Five grounded principles for developing knowledge management systems. Electronic Journal of Knowledge Management 10:2 (2012), 184–195.
88. Wu, I.L., Chiu, M.L., Organizational applications of IT innovation and firm's competitive performance: A resource-based view and the innovation diffusion approach. Journal of Engineering and Technology Management 35 (2015), 25–44.
89. Wu, J.H., Wang, S.C., What drives mobile commerce? an empirical evaluation of the revised technology acceptance model. Information & Management 42:5 (2005), 719–729.
90. Wu, J.H., Wang, Y.M., Measuring KMS success: A respecification of the DeLone and McLean's model. Information & Management 43:6 (2006), 728–739.
91. Xu, J., Quaddus, M., Examining a model of knowledge management systems adoption and diffusion: A partial least square approach. Knowledge-Based Systems 27 (2012), 18–28.
92. Yoon, T.E., George, J.F., Why aren't organizations adopting virtual world?. Computers in Human Behavior 29:3 (2013), 772–790.
93. Zaman, F., Mahtab, N., Rizvi, J.R., The critical perspective of knowledge management as part of human capital management: Proposed quantitative framework. IOSR Journal of Business and Management 16 (2014), 111–116.
94. Zhu, K., Dong, S., Xu, S.X., Kraemer, K.L., Innovation diffusion in global contexts: Determinants of post-adoption digital transformation of European companies. European Journal of Information Systems 15:6 (2006), 601–616.
95. Zhu, K., Kraemer, K., Xu, S., Electronic business adoption by European firms: A cross-country assessment of the facilitators and inhibitors. European Journal of Information Systems 12:4 (2003), 251–268.
96. Zhu, K., Kraemer, K.L., Xu, S., The process of innovation assimilation by firms in different countries: A technology diffusion perspective on e-business. Management Science 52:10 (2006), 1557–1576.