Critical success factors of knowledge management systems: A multi-case analysis

European Business Review

Volumn 18, Issue 2, 2006, Pages 97-113

  Akhavan, Peyman ^a   Jafari, Mostafa ^a   Fathian, Mohammad ^a  

^a IRAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Iran)

Author keywords

Critical success factors; Knowledge management; Knowledge sharing; Qualitative research

Indexed keywords

EID: 33644697884     PISSN: 0955534X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09555340610651820     Document Type: Article

References (25)

1. Atkinson, P. and Hammersley, M. (1994), Handbook of Qualitative Research, Sage, Thousand Oaks, CA.
2. Babski, C. and Carion, S. (2003), "A collective knowledge architecture", paper presented at VECIMS 2003 - International Symposium on Virtual Environments, Human-Computer Interfaces, and Measurement Systems Lugano, pp. 27-9.
3. Cook, P. (1999), "I heard it through the grapevine: making knowledge management work by learning to share knowledge, skills and experience", Industrial and Commercial Training, Vol. 31 No. 3, pp. 101-5.
4. Corbin, J. and Strauss, A. (1990), "Grounded theory research: procedures, canons, and evaluative criteria", Qualitative Sociology, Vol. 13 No. 2, pp. 3-21.
5. Davenport, T. (1996), "Knowledge management at Hewlett- Packard", available at: www.mccombs.utexas.edu/kman/hpcase.htm.
6. Davenport, T. (1997a), "Knowledge management at Ernst & Young", available at: www.mccombs.utexas.edu/kman/E&Y.htm.
7. Davenport, T. (1997b), "Knowledge management at Microsoft", available at: www.mccombs.utexas.edu/kman/microsoft.htm.
8. Davenport, T. (1998), Teltech: The Business of Knowledge Management Case Study, McCombs School of Business, University of Texas, Austin, TX.
9. Davenport, T.H. and Prusak (1998), Working Knowledge - How Organizations Manage What They Know, Harvard Business School Press, Boston, MA.
10. Glaser, B.G. and Strauss, A.L. (1967), The Discovery of Grounded Theory, Aldine, Chicago, IL.
11. Hammer, M. (1990), "Don't automate, obliterate", Harvard Business Review, p. 110, July-August.
12. Joia, L.A. (2000), "Measuring intangibles corporate assets: linking business strategy with intellectual capital", Journal of Intellectual Capital, Vol. 1 No. 1, pp. 68-84.
13. Jones, D. (2003), "Knowledge management and technical communication: a convergence of ideas and skills", available at: https://faculty. washington.edu/markh/tc400.
14. Kucza, T. (2001), Knowledge Management Process Model, Technical Research Centre of Finland, VTT Publications 455.
15. Liebowitz, J. (1999), "Key ingredients to the success of an organization's knowledge management strategy", Knowledge and Process Management, Vol. 6 No. 1, pp. 37-40.
16. Locke, K. (2001), Grounded Theory in Management Research, Sage, Thousand Oaks, CA.
17. Maier, R. and Remus, U. (2002), "Defining process-oriented knowledge management strategies", Knowledge and Process Management, Vol. 9 No. 2, pp. 103-18.
18. Marshall, C. and Rossman, G. (1989), Designing Qualitative Research, Sage, London.
19. Mathi, K. (2004), "Key success factors for knowledge management", available at: www.dmreview.com/whitepaper.
20. Pudlatz, M. (2002), "Case study: the Siemens ICN knowledge management challenge", available at: www.knowledgeboard.com/cgi-bin.
21. Silvermann, D. (2000), Doing Qualitative Research, Sage, Thousand Oaks, CA.
22. Smith, A. (2004), "Knowledge management strategies: a multi case study", Journal of Knowledge Management, Vol. 8 No. 3, pp. 6-16.
23. Smith, R. (2001), "A roadmap for knowledge management", available at: www2.gca.org/knowledgetechnologies/2001/proceedings.
24. Wunram, M. (2000), "Concepts of the CORMA knowledge management model", available at: www.corma.net.
25. Zack, M.H. (1999), "Developing a knowledge strategy", California Management Review, Vol. 41 No. 3, pp. 125-45.