The negative effect of red tape on procedural satisfaction

Public Management Review

Volumn 19, Issue 9, 2017, Pages 1311-1327

  Kaufmann, Wesley ^a   Tummers, Lars ^b,c  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

^b ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

^c UTRECHT UNIVERSITY   (Netherlands)

Author keywords

experiment; procedural satisfaction; Red tape; replication

Indexed keywords

EID: 84979979889     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2016.1210907     Document Type: Article

References (75)

1. Bakker, A. B., J. J., Hakanen, E., Demerouti, and D., Xanthopoulou. 2007. “Job Resources Boost Work Engagement, Particularly When Job Demands are High.” Journal of Educational Psychology 99 (2):274–284. doi:10.1037/0022-0663.99.2.274.
2. Baumgartner, J. C., and J. S., Morris. 2009. “MyFaceTube Politics:Social Networking Web Sites and Political Engagement of Young Adults.” Social Science Computer Review 28 (1):24–44. doi:10.1177/0894439309334325.
3. Bergman, M. E., R. D., Langhout, P. A., Palmieri, L. M., Cortina, and L. F., Fitzgerald. 2002. “The (un) Reasonableness of Reporting:Antecedents and Consequences of Reporting Sexual Harassment.” Journal of Applied Psychology 87 (2):230–242. doi:10.1037/0021-9010.87.2.230.
4. Berinsky, A. J., G. A., Huber, and G. S., Lenz. 2012. “Evaluating Online Labor Markets for Experimental Research:Amazon.com’s Mechanical Turk.” Political Analysis 20 (3):351–368. doi:10.1093/pan/mpr057.
5. Bozeman, B., 1993. “A Theory of Government ‘Red Tape’.” Journal of Public Administration Research and Theory 3 (3):273–304.
6. Bozeman, B., 2000. Bureaucracy and Red Tape. Upper Saddle River, NJ:Prentice Hall.
7. Bozeman, B., 2012. “Multidimensional Red Tape:A Theory Coda.” International Public Management Journal 15 (3):245–265. doi:10.1080/10967494.2012.725283.
8. Bozeman, B., and D. M., Anderson. 2016. “Public Policy and the Origins of Bureaucratic Red Tape:Implications of the Stanford Yacht Scandal.” Administration & Society 48 (6):736–759.
9. Bozeman, B., and M. K., Feeney. 2011. Rules and Red Tape:A Prism for Public Administration Theory and Research. Armonk, NY:M.E. Sharpe.
10. Bozeman, B., and G., Kingsley. 1998. “Risk Culture in Public and Private Organizations.” Public Administration Review 58 (2):109–118. doi:10.2307/976358.
11. Bozeman, B., P. N., Reed, and P., Scott. 1992. “Red Tape and Task Delays in Public and Private Organizations.” Administration & Society 24 (3):290–322. doi:10.1177/009539979202400302.
12. Bozeman, B., and P., Scott. 1996. “Bureaucratic Red Tape and Formalization:Untangling Conceptual Knots.” The American Review of Public Administration 26 (1):1–17. doi:10.1177/027507409602600101.
13. Brewer, G. A., and G. A., Brewer Jr. 2011. “Parsing Public/Private Differences in Work Motivation and Performance:An Experimental Study.” Journal of Public Administration Research and Theory 21 (Suppl. 3):i347–362. doi:10.1093/jopart/mur030.
14. Brewer, G. A., R. M. Walker, B. Bozeman, C. N. Avellaneda, and G. A., Brewer Jr. 2012. “External Control and Red Tape:The Mediating Effects of Client and Organizational Feedback.” International Public Management Journal 15 (3):288–314.
15. Buhrmester, M., T., Kwang, and S. D., Gosling. 2011. “Amazon’s Mechanical Turk:A New Source of Inexpensive, Yet High-Quality, Data?” Perspectives on Psychological Science 6 (1):3–5. doi:10.1177/1745691610393980.
16. Cohen, T. A., A. T., Panter, and N., Turan. 2013. “Predicting Counterproductive Work Behavior from Guilt Proneness.” Journal of Business Ethics 114 (1):45–53. doi:10.1007/s10551-012-1326-2.
17. Conover, P. J., and S., Feldman. 1981. “The Origins and Meaning of Liberal/Conservative Self-Identifications.” American Journal of Political Science 25 (4):617–645. doi:10.2307/2110756.
18. Csikszentmihalyi, M., 1997. Flow and the Psychology of Discovery and Invention. New York:Harper Perennial.
19. Cyert, R. M., and J. G., March. 1963. A Behavioral Theory of the Firm. Englewood Cliffs, NJ:Prentice Hall.
20. DeHart-Davis, L., and S. K., Pandey. 2005. “Red Tape and Public Employees:Does Perceived Rule Dysfunction Alienate Managers?” Journal of Public Administration Research and Theory 15 (1):133–148. doi:10.1093/jopart/mui007.
21. Farrell, D., 1983. “Exit, Voice, Loyalty and Neglect as Responses to Job Dissatisfaction:A Multidimensional Scaling Study.” Academy of Management Journal 26 (4):596–607. doi:10.2307/255909.
22. Feeney, M. K., 2012. “Organizational Red Tape:A Measurement Experiment.” Journal of Public Administration Research and Theory 22 (3):427–444. doi:10.1093/jopart/mus002.
23. Feeney, M. K., and B., Bozeman. 2009. “Stakeholder Red Tape:Comparing Perceptions of Public Managers and their Private Consultants.” Public Administration Review 69 (4):710–726. doi:10.1111/puar.2009.69.issue-4.
24. Fornell, C., M. D., Johnson, E. W., Anderson, J., Cha, and B. E., Bryant. 1996. “The American Customer Satisfaction Index:Nature, Purpose, and Findings.” Journal of Marketing 60 (4):7–18. doi:10.2307/1251898.
25. Germine, L., K., Nakayama, B. C., Duchaine, C. F., Chabris, G., Chatterjee, and J. B., Wilmer. 2012. “Is the Web as good as the Lab? Comparable Performance from Web and Lab in Cognitive/Perceptual Experiments.” Psychonomic Bulletin & Review 19 (5):847–857. doi:10.3758/s13423-012-0296-9.
26. Giauque, D., A., Ritz, F., Varone, and S., Anderfuhren-Biget. 2012. “Resigned but Satisfied:The Negative Impact of Public Service Motivation and Red Tape on Work Satisfaction.” Public Administration 90 (1):175–193. doi:10.1111/j.1467-9299.2011.01953.x.
27. Gilliland, S. W., L., Benson III, and D. H., Schepers. 1998. “A Rejection Threshold in Justice Evaluations:Effects on Judgment and Decision-making.” Organizational Behavior and Human Decision Processes 76 (2):113–131. doi:10.1006/obhd.1998.2801.
28. Grimmelikhuijsen, S., S., Jilke, A., Leth Olsen, and L., Tummers. Forthcoming. “Behavioral Public Administration:Combining Insights from Public Administration and Psychology.” Public Administration Review.
29. Groeneveld, S., L. G., Tummers, B., Bronkhorst, T., Ashikali, and S., Van Thiel. 2015. “Quantitative Methods in Public Administration:Their Use and Development Through Time.” International Public Management Journal 18 (1):61–86.
30. Inbar, Y., D., Pizarro, R., Iyer, and J., Haidt. 2012. “Disgust Sensitivity, Political Conservatism, and Voting.” Social Psychological and Personality Science 3 (5):537–544. doi:10.1177/1948550611429024.
31. Jacoby, W. G., 2000. “Issue Framing and Public Opinion on Government Spending.” American Journal of Political Science 44 (4):750–767. doi:10.2307/2669279.
32. James, O., 2009. “Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services.” Journal of Public Administration Research and Theory 19 (1):107–123. doi:10.1093/jopart/mum034.
33. Jilke, S., G. G., Van Ryzin, and S., Van de Walle. 2016. “Responses to Decline in Marketized Public Services:An Experimental Evaluation of Choice Overload.” Journal of Public Administration Research and Theory 26 (3):421–432.
34. Jost, J. T., and D. M., Amodio. 2012. “Political Ideology as Motivated Social Cognition:Behavioral and Neuroscientific Evidence.” Motivation and Emotion 36 (1):55–64. doi:10.1007/s11031-011-9260-7.
35. Jost, J. T., J., Glaser, A. W., Kruglanski, and F. J., Sulloway. 2003. “Political Conservatism as Motivated Social Cognition.” Psychological Bulletin 129 (3):339–375. doi:10.1037/0033-2909.129.3.339.
36. Kark, R., and A., Carmeli. 2009. “Alive and Creating:The Mediating Role of Vitality and Aliveness in the Relationship Between Psychological Safety and Creative Work Involvement.” Journal of Organizational Behavior 30 (6):785–804. doi:10.1002/job.v30:6.
37. Kaufman, H., 1977. Red Tape:Its Origins, Uses and Abuses. Washington, DC:The Brookings Institution.
38. Kaufmann, W., and M. K., Feeney. 2012. “Objective Formalization, Perceived Formalization, and Perceived Red Tape.” Public Management Review 14 (8):1195–1214. doi:10.1080/14719037.2012.662447.
39. Kaufmann, W., and M. K., Feeney. 2014. “Beyond the Rules:The Effect of Outcome Favourability on Red Tape Perceptions.” Public Administration 92 (1):178–191. doi:10.1111/padm.2014.92.issue-1.
40. Kaufmann, W., and A., van Witteloostuijn. 2016. “Do Rules Breed Rules? Vertical Rule-making Cascades at the Supranational, National, and Organizational Level.” International Public Management Journal 1–26. doi:10.1080/10967494.2016.1143420.
41. Lavertu, S., and D. P., Moynihan. 2013. “Agency Political Ideology and Reform Implementation:Performance Management in the Bush Administration.” Journal of Public Administration Research and Theory 23 (3):521–549. doi:10.1093/jopart/mus026.
42. Lee, G., J., Benoit‐Bryan, and T. P., Johnson. 2012. “Survey Research in Public Administration:Assessing Mainstream Journals with a Total Survey Error Framework.” Public Administration Review 72 (1):87–97. doi:10.1111/j.1540-6210.2011.02482.x.
43. Leventhal, G. S., 1980. “What Should Be Done with Equity Theory? New Approaches to the Study of Fairness in Social Relationships.” In Social Exchange:Advances in Theory and Research, edited by K. J., Gergen, M. S., Greenberg, and R. H., Willis, 27–55. New York:Plenum.
44. Moynihan, D. P., and P., Herd. 2010. “Red Tape and Democracy:How Rules Affect Citizenship Rights.” The American Review of Public Administration 40 (6):654–670. doi:10.1177/0275074010366732.
45. Moynihan, D. P., and S. K., Pandey. 2007. “The Role of Organizations in Fostering Public Service Motivation.” Public Administration Review 67:40–53. doi:10.1111/puar.2007.67.issue-1.
46. Nosek, B. A., and D., Lakens. 2014. “Registered Reports:A Method to Increase the Credibility of Published Results.” Social Psychology 45:137–141. doi:10.1027/1864-9335/a000192.
47. Pandey, S. K., and S., Bretschneider. 1997. “The Impact of Red Tape’s Administrative Delay on Public Organizations’ Interest in New Information Technologies.” Journal of Public Administration Research and Theory 7 (1):113–130. doi:10.1093/oxfordjournals.jpart.a024335.
48. Pandey, S. K., and G. A., Kingsley. 2000. “Examining Red Tape in Public and Private Organizations:Alternative Explanations from a Social Psychological Model.” Journal of Public Administration Research and Theory 10 (4):779–800. doi:10.1093/oxfordjournals.jpart.a024291.
49. Pandey, S. K., and J., Marlowe. 2015. “Assessing Survey-Based Measurement of Personnel Red Tape with Anchoring Vignettes.” Review of Public Personnel Administration 35 (3):215–237.
50. Pandey, S. K., and P. G., Scott. 2002. “Red Tape:A Review and Assessment of Concepts and Measures.” Journal of Public Administration Research and Theory 12 (4):553–580. doi:10.1093/oxfordjournals.jpart.a003547.
51. Peer, E., J., Vosgerau, and A., Acquisti. 2014. “Reputation as a Sufficient Condition for Data Quality on Amazon Mechanical Turk.” Behavior Research Methods 46 (4):1023–1031.
52. Perry, J. L., 1997. “Antecedents of Public Service Motivation.” Journal of Public Administration Research and Theory 7 (2):181–197. doi:10.1093/oxfordjournals.jpart.a024345.
53. Pfeffer, J., 1992. Managing with Power:Politics and Influence in Organizations. Boston, MA:Harvard Business School Press.
54. Piotrowski, S. J., and G. G., van Ryzin. 2007. “Citizen Attitudes toward Transparency in Local Government.” The American Review of Public Administration 37 (3):306–323. doi:10.1177/0275074006296777.
55. Quratulain, S., and A. K., Khan. 2015. “Red Tape, Resigned Satisfaction, Public Service Motivation, and Negative Employee Attitudes and Behaviors:Testing a Model of Moderated Mediation.” Review of Public Personnel Administration 35 (4):307–332.
56. Rainey, H. G., S. K., Pandey, and B., Bozeman. 1995. “Research Note:Public and Private Managers’ Perceptions of Red Tape.” Public Administration Review 55 (6):567–574. doi:10.2307/3110348.
57. Ross, L. D., Y., Lelkes, and A. G., Russell. 2012. “How Christians Reconcile their Personal Political Views and the Teachings of their Faith:Projection as a Means of Dissonance Reduction.” Proceedings of the National Academy of Sciences 109 (10):3616–3622. doi:10.1073/pnas.1117557109.
58. Rudolph, T. J., and J., Evans. 2005. “Political Trust, Ideology, and Public Support for Government Spending.” American Journal of Political Science 49 (3):660–671. doi:10.1111/ajps.2005.49.issue-3.
59. Salanova, M., A. B., Bakker, and S., Llorens. 2006. “Flow at Work:Evidence for an Upward Spiral of Personal and Organizational Resources.” Journal of Happiness Studies 7 (1):1–22. doi:10.1007/s10902-005-8854-8.
60. Schaufeli, W. B., A. B., Bakker, and M., Salanova. 2006. “The Measurement of Work Engagement with a Short Questionnaire:A Cross-National Study.” Educational and Psychological Measurement 66 (4):701–716. doi:10.1177/0013164405282471.
61. Schneider, D. S., and B. C., Vaught. 1993. “A Comparison of Job Satisfaction Between Public and Private Sector Managers.” Public Administration Quarterly 17 (1):68–83.
62. Scott, P. G., and S. K., Pandey. 2000. “The Influence of Red Tape on Bureaucratic Behavior:An Experimental Simulation.” Journal of Policy Analysis and Management 19 (4):615–633. doi:10.1002/(ISSN)1520-6688.
63. Sibley, C. G., D., Osborne, and J., Duckitt. 2012. “Personality and Political Orientation:Meta-Analysis and Test of a Threat-Constraint Model.” Journal of Research in Personality 46 (6):664–677. doi:10.1016/j.jrp.2012.08.002.
64. Skitka, L. J., and P. E., Tetlock. 1993. “Providing Public Assistance:Cognitive and Motivational Processes underlying Liberal and Conservative Policy Preferences.” Journal of Personality and Social Psychology 65 (6):1205–1223. doi:10.1037/0022-3514.65.6.1205.
65. Steel, B. S., and R. L., Warner. 1990. “Job Satisfaction among Early Labor Force Participants:Unexpected Outcomes in Public and Private Sector Comparisons.” Review of Public Personnel Administration 10 (3):4–22. doi:10.1177/0734371X9001000302.
66. Torenvlied, R., and A., Akkerman. 2012. “Effects of Managers’ Work Motivation and Networking Activity on their Reported Levels of External Red Tape.” Journal of Public Administration Research and Theory 22 (3):445–471. doi:10.1093/jopart/mur076.
67. Townsend, D., and K., Kosloski. 2002. “Factors Related to Client Satisfaction with Community-Based Respite Services.” Home Health Care Services Quarterly 21 (3–4):89–106. doi:10.1300/J027v21n03_05.
68. Tsang, E. W. K., and K., Kwan. 1999. “Replication and Theory Development in Organizational Science:A Critical Realist Perspective.” Academy of Management Review 24 (4):759–780.
69. Tummers, L., U., Weske, R., Bouwman, and S., Grimmelikhuijsen. 2016. “The Impact of Red Tape on Citizen Satisfaction:An Experimental Study.” International Public Management Journal 19 (3):320–341.
70. Van Ryzin, G. G., 2004. “Expectations, Performance, and Citizen Satisfaction with Urban Services.” Journal of Policy Analysis and Management 23 (3):433–448. doi:10.1002/(ISSN)1520-6688.
71. Van Ryzin, G. G., 2006. “Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government.” Journal of Public Administration Research and Theory 16 (4):599–611. doi:10.1093/jopart/mui058.
72. Van Ryzin, G. G., and S., Immerwahr. 2007. “Importance-Performance Analysis of Citizen Satisfaction Surveys.” Public Administration 85 (1):215–226. doi:10.1111/padm.2007.85.issue-1.
73. van Witteloostuijn, A., and G., de Jong. 2010. “Ecology of National Rule Birth:A Longitudinal Study of Dutch Higher Education Law, 1960-2004.” Journal of Public Administration Research and Theory 20 (1):187–213. doi:10.1093/jopart/mup004.
74. Waldo, D., 1946. “Government by Procedure.” In Elements of Public Administration, edited by E. M., Marx, 381–399. Eaglewood Cliffs, NJ:Prentice Hall.
75. Wright, B. E., 2001. “Public-Sector Work Motivation:A Review of the Current Literature and a Revised Conceptual Model.” Journal of Public Administration Research and Theory 11 (4):559–586. doi:10.1093/oxfordjournals.jpart.a003515.