How IMS can achieve ISO 9001:2000 certification

TQM Magazine

Volumn 14, Issue 6, 2002, Pages 345-349

  Chan, Y K ^a   Kam, Jacob ^a   Neailey, K ^b   Ip, W H ^c  

^a MTR Corporation   (Hong Kong)

^b UNIVERSITY OF WARWICK   (United Kingdom)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Integration; ISO 9000; Management; Quality

Indexed keywords

MASS TRANSPORTATION; QUALITY ASSURANCE; RAILROAD ACCIDENTS; RAILROAD TRANSPORTATION; STANDARDIZATION; STANDARDS;

ENVIRONMENTAL MANAGEMENT SYSTEM; INTEGRATED MANAGEMENT SYSTEM; QUALITY MANAGEMENT SYSTEM;

TOTAL QUALITY MANAGEMENT;

EID: 84975796823     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210447447     Document Type: Article

References (9)

1. Brown, M. (1998), "Mass transportation for the cities of tomorrow: keeping our cities on the move", Proceedings of Citytrans Asia 98, September, pp. 21-4.
2. Chan, Y.K. (2001), "Core business process map - an essential tool for total operations", Operations Insight, No. 6, April, pp. 22-5.
3. Chan, Y.K. and Sing, C. (1999), "Putting divisional IMS into perspective - interview with the operations director, Mr Phil Gaffney", Engineering Insight (MTR Technical Journal), March, pp. 2-6.
4. Chan, Y.K., Gaffney, P., Neailey, K. and Ip, W.H. (1998), "The establishment of an integrated management system - a paradigm for railway engineering management", The TQM Magazine, Vol. 10 No. 6, pp. 420-4.
5. Gaffney, P. and Chan, Y.K. (1998), "The application of ISO 9000 standards in a metro engineering department", Proceedings of the 12th China Underground Mass Transit Railway Academic Conference, Shanghai, China, May, pp. 442-7.
6. ISO (2000), Quality Management System - Requirements, ISO 9000, ISO, Geneva.
7. ISO 9000 + ISO 14000 News (2001), The First Group User of ISO 9001 : 2000, February, p. 2.
8. MTR Corporation (2000), Annual Report, MTR Corporation, Hong Kong.
9. South China Morning Post (2000), "Operations division at the forefront of the ISO 9000 : 2000", Vol. LVI No. 351, 18 December, p. 18.