Perceptions of job satisfaction and job performance in the timeshare industry

Journal of Human Resources in Hospitality and Tourism

Volumn 2, Issue 1, 2004, Pages 53-67

  Hu, Clark ^a   Woods, Robert H ^b   Chen, Shiang Lih ^c   Brandmeir, Karl D ^b  

^a TEMPLE UNIVERSITY   (United States)

^b UNIVERSITY OF NEVADA   (United States)

^c WIDENER UNIVERSITY   (United States)

Author keywords

Demographics; Job satisfaction; Sales representatives; Self reported job performance; Timeshare (vacation ownership) industry

Indexed keywords

EID: 84973620326     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v02n01_04     Document Type: Article

References (44)

1. American Economics Group Incorporated. (1998). The 1998 worldwide resort timeshare industry (Consulting report). Washington, DC: American Resort Development Association (ARDA) International Foundation.
2. American Resort Development Association. (1998). 1998 Annual report ARDA. Washington, DC: American Resort Development Association.
3. American Resort Development Association. (1998). The vacation ownership industry 1998 Washington, DC: American Resort Development Association.
4. American Resort Development Association. (2000). State of the U.S. vacation ownership industry: The 1999 report. Retrieved August 1, 2001, from http://www.arda.org/industry/arda/public/news/report/index.htm.
5. American Resort Development Association, and Smith Travel Research. (2000). The timeshare review-An update of industry growth trends: Summer 2000. Retrieved August 1, 2001, from http://www.arda.org/Press%20room/benchmark.Jinal%20summer%202000.doc.
6. Anonymous. (2001). Studies show timeshare’s economic benefits, popularity. Hotel and Motel Management, 216(1), 18.
7. Anonymous. (2001). Timeshare vacation appeal growing. Lodging Hospitality, 57(1), 24.
8. Bagozzi, R.P. (1980). Performance and satisfaction in an industrial sales force: An examination of their antecedents and simultaneity. Journal of Marketing, 44(2), 65-77.
9. Baumann, M.A. (2001). Available money pumps up industry’s growth. Hotel and Motel Management, 216(19), 14.
10. Brown, S.P., and Peterson, R.A. (1993). Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects. Journal ofMar-keting Research, 30(1), 63-77.
11. Churchill, G.A., Ford, N., Hartley, S.W., and Walker, O.C. (1985). The determinants of salesperson performance: A meta-analysis. Journal of Marketing Research, 22(2), 103-118.
12. Elson, J.M., and Muller, C.C. (2002). Including the “restaurant mix” in vacation ownership and resort development planning. International Journal of Hospitality Management, 277-284.
13. Haylock, R. (1994). The European timeshare market: The growth, development, regulation and economic. Tourism Management 15(5), 333-341.
14. Hu, C. (2000). An investigation of sales professionals in the U.S. timeshare industry using structural equation modeling: A proposal. In K. Chon (Ed.), Proceedings of the Fifth Conference on Graduate Education and Research in Hospitality and Tourism (pp. 369-371). Houston, TX: University of Houston.
15. Hunt, S.D., and Chonko, L.B. (1984). Marketing and Machiavellianism. Journal ofMar-keting, 48(3), 30-42.
16. KPMG Peat Marwick LLP. (2000). The 2000 Hawaii timeshare industry: Overview and economic impact report (Consulting report). Washington, DC: American Resort Development Association (ARDA) International Foundation and ARDA-Ha-waii.
17. Landy, F.J., and Farr, J.L. (1983). Measurement of work performance: Methods, theory and applications. New York, NY: Academic Press.
18. Lawson, K., and Chase, A. (2001, November-December). Timeshare U: The timeshare industry needs smart people-now. Here’s what universities are doing to fill the bill. RCI Timeshare Business 24-25.
19. Lawton, L.J., Weaver, D., and Faulkner, B. (1998). Customer satisfaction in the Australian timeshare industry. Journal of Travel Research, 37(1), 30-38.
20. Marks, R., Vorhies, D.W., and Badovick, G.J. (1996). Methods in sales research-A psychometric evaluation of the ADAPTS scale: A critique and recommendations. Journal of Personal Selling and Sales Management, 16(4), 53-65.
21. Mines, C. (2001). Timeshare industry matures. National Real Estate Investor, 43(3), 137-140.
22. Money, R.B., and Graham, J.L. (1999). Salesperson performance, pay, and job satisfaction: Tests of a model using data collected in the United States and Japan. Journal of International Business Studies, 30(1), 194-217.
23. Price Waterhouse Coopers and Brea Incorporated. (2001). The 2000 US timeshare industry: Overview and economic impact report (Consulting report). Washington, DC: American Resort Development Association (ARDA) International Foundation.
24. Ragatz Associates. (1995). The American recreational property survey: 1995 (Consulting report). Washington, DC: International Timeshare Foundation.
25. Ragatz Associates. (1995). The benefits of timeshare ownership: Results from a nationwide survey of timeshare owners 1995 (Consulting report). Washington, DC: Alliance for Timeshare Excellence.
26. Ragatz, R.L. (1995). Segment report: A share of the dream-More than half a million timeshare intervals. Lodging, 20(10), 45-47.
27. Ragatz, R.L., and Crotts, J.C. (1998). Resort timeshare development: Trends and future prospects for the East Asia and ANZSA regions. Pacific Tourism Review, 1(3), 257-265.
28. RCI Consulting Inc. (1998). The benefits of owning resort timesharing, 1998: A national survey of resort timeshare owners (Consulting report). Indianapolis, IN: Resort Condominiums International, LLC.
29. RCI Consulting Inc. (1998). The public image of resort timesharing: Major issues and trends, 1998 Edition (Consulting report). Indianapolis, IN: Resort Condominiums International, LLC.
30. RCI Consulting Inc. (1998c). The resort timeshare industry in the United States: 1997 (Consulting report). Indianapolis, IN: Resort Condominiums International, LLC.
31. RCI Consulting Inc. (1998d). Timeshare purchasers: Who they are, why they buy, 1998 Edition (Consulting report). Indianapolis, IN: Resort Condominiums International, LLC.
32. Spiro, R., and Weitz, B.A. (1990). Adaptive selling: Conceptualization, measurement, and nomological validity. Journal of Marketing Research, 27(1), 61-69.
33. Terry, G.A. (1994a). Resort timesharing-Coming of Age. Tourism Management, 15(5), 327-332.
34. Terry, G.A. (1994b). Resort timesharing: Growth and situation analysis. Journal of Travel and Tourism Marketing, 3(1), 99-113.
35. University of Southern California, KPMG Peat Marwick LLP, and Steven Miner Research and Appraisal (1997). The resort timeshare industry in the United States (Consulting report). Washington, DC: American Resort Development Association and the Alliance for Timeshare Excellence.
36. Upchurch, R.S. (2000). A glimpse at US consumers’ interest in timesharing. International Journal of Hospitality Management, 19(4), 433-443.
37. Walker, O.C., Churchill, G.A., and Ford, N.M. (1977). Motivation and performance in industrial selling: Present knowledge and needed research. Journal of Marketing Research, 14(3), 156-168.
38. Weitz, B.A. (1978). Relationship between salesperson performance and understanding of customer decision-making. Journal of Marketing Research, 15(5), 501-517.
39. Weitz, B.A. (1981). Effectiveness in sales interactions: A contingency framework. Journal of Marketing, 45(1), 85-103.
40. Wood, V.R., Chonko, L.B., and Hunt, S.D. (1986). Social responsibility and personal success: Are they incompatible? Journal of Business Research, 14(2), 193-212.
41. Woods, R.H. (2001). Important issues for a growing timeshare industry. Cornell Hotel and Restaurant Administration Quarterly, 42(1), 71-81.
42. Woods, R.H., and Hu, C. (2001). Opinions of timeshare sales and marketing executives about needs in their field of expertise. International Journal of Hospitality Management, Forthcoming.
43. Woods, R.H., and Hu, C. (2001). Teaching students about sales issues in timeshare and vacation ownership management. Journal of Hospitality and Tourism Education, 13(2), Forthcoming.
44. World Tourism Organization. (1996). Timeshare-The new force in tourism. Madrid, Spain: World Tourism Organization (WTO).