Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library

Journal of Academic Librarianship

Volumn 42, Issue 1, 2016, Pages 38-43

  Dahan, Suziyana Mat ^a   Taib, Mohd Yusof ^a   Zainudin, Nurhaizan Mohd ^a   Ismail, Fadzida ^a  

^a UNIVERSITY MALAYSIA PAHANG   (Malaysia)

Author keywords

Academic library services; Gap analysis; LibQUAL Model; Measuring service quality; User satisfaction

Indexed keywords

EID: 84964928058     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.acalib.2015.10.006     Document Type: Article

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