The importance of relational capital in service industry: the case of the Spanish banking sector

International Journal of Learning and Intellectual Capital

Volumn 1, Issue 4, 2004, Pages 431-440

  Ordóñez de Pablos, Patricia ^a  

^a UNIVERSITY OF OVIEDO   (Spain)

Author keywords

case study; indicators; intellectual capital; relational capital; service industry; Spain

Indexed keywords

EID: 84961562850     PISSN: 14794853     EISSN: 14794861     Source Type: Journal    
DOI: 10.1504/ijlic.2004.005993     Document Type: Article

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