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Zhang, Q., Vonderembse, M. and Lim, J. (2005) 'Logistics flexibility and its impact on customer satisfaction', The International Journal of Logistics Management, Vol. 16, No. 1, pp. 71-95.
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(2005)
The International Journal of Logistics Management
, vol.16
, Issue.1
, pp. 71-95
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Zhang, Q.1
Vonderembse, M.2
Lim, J.3
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