Quality standards and control charts applied to customer surveys

Modern Analysis of Customer Surveys: with Applications using R

Volumn , Issue , 2011, Pages 414-438

  Kenett, Ron S ^a,b,c   Deldossi, Laura ^d   Zappa, Diego ^d  

^a KPA Ltd   (Ireland)

^b UNIVERSITY OF TURIN   (Italy)

^c POLYTECHNIC UNIVERSITY   (United States)

^d UNIVERSITÀ CATTOLICA DEL SACRO CUORE   (Italy)

Author keywords

Bayesian approach; control charts; customer satisfaction surveys; ISO 10004 standard; ISO 7870 guidelines; M test; quality standards

Indexed keywords

EID: 84958673363     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781119961154.ch20     Document Type: Chapter

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