Online health anxiety and consultation satisfaction: A quantitative exploratory study on their relations

Patient Education and Counseling

Volumn 99, Issue 7, 2016, Pages 1227-1232

  Tanis, Martin ^a   Hartmann, Tilo ^a   te Poel, Fam ^a  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

Consultation satisfaction; Health anxiety; Online health information

Indexed keywords

ADULT; ANXIETY; ARTICLE; CONSULTATION; EXPLORATORY RESEARCH; FEMALE; HUMAN; INFORMATION SEEKING; INTERNET; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; MEDICAL INFORMATION SYSTEM; PATIENT ATTITUDE; PATIENT SATISFACTION; PRIORITY JOURNAL; ADOLESCENT; ATTITUDE TO HEALTH; DOCTOR PATIENT RELATION; MIDDLE AGED; PATIENT REFERRAL; PSYCHOLOGY; QUESTIONNAIRE;

ADOLESCENT; ADULT; ANXIETY; ATTITUDE TO HEALTH; FEMALE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS; INFORMATION SEEKING BEHAVIOR; INTERNET; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; REFERRAL AND CONSULTATION; SURVEYS AND QUESTIONNAIRES;

EID: 84957916949     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2016.01.021     Document Type: Article

References (50)

1. [1] Fox, S., Duggan, M., Health Online. 2013, PEW Internet & American Life Project, Washington, D.C, 2013.
2. [2] Kummervold, P.E., Chronaki, C.E., Lausen, B., Prokosch, H.-U., Rasmussen, J., Santana, S., et al. eHealth trends in Europe 2005–2007: a population-based survey. J. Med. Internet Res., 10, 2008, e42.
3. [3] Sillence, E., Briggs, P., Harris, P., Fishwick, L., Going online for health advice: changes in usage and trust practices over the last five years. Interact. Comput. 19 (2007), 397–406.
4. [4] Ybarra, M.L., Suman, M., Help seeking behavior and the Internet: a national survey. Int. J. Med. Inf. 75 (2006), 29–41.
5. [5] European Commission, ICT for Societal Challenge (2013).
6. [6] European Commission, Flash Eurobarometer 404: European citizens’ digital health literacy (2014).
7. [7] Anderson, J., Rainey, M., Eysenbach, G., The impact of cyber healthcare on the physician–patient relationship. J. Med. Syst. 27 (2003), 67–84.
8. [8] Bylund, C.L., Gueguen, J.A., Sabee Christina, M., Imes, R.S., Li, Y., Sanford, A.A., Provider-patient dialogue about internet health information: an exploration of strategies to improve the provider-patient relationship. Patient Educ. Counseling 66 (2007), 346–352.
9. [9] Bylund, C.L., Gueguen, J.A., D'agostino, T.A., Li, Y., Sonet, E., Doctor–patient communication about cancer-related internet information. J. Psychosoc. Oncol. 28 (2010), 127–142.
10. [10] Hart, A., Henwood, F., Wyatt, S., The role of the internet in patient–practitioner relationships: findings from a qualitative research study. J. Med. Internet Res., 6, 2004, e36.
11. [11] Murray, E., Lo, B., Pollack, L., Donelan, K., Catania, J., White, M., et al. The impact of health information on the internet on the physician–patient relationship. Arch. Internal Med. 163 (2003), 1727–1734.
12. [12] Nwosu, C.R., Cox, B.M., The impact of the internet on the doctor–patient relationship. Health Inf. J. 6 (2000), 156–161.
13. [13] McMullan, M., Patients using the internet to obtain health information: how this affects the patient-health professional relationship. Patient Educ. Counseling 63 (2006), 24–28.
14. [14] Sommerhalder, K., Abraham, A., Zufferey, M.C., Barth, J., Abel, T., Internet information and medical consultations: experiences from patients’ and physicians’ perspectives. Patient Educ. Counseling 77 (2009), 266–271.
15. [15] Salkovskis, P.M., Rimes, K.A., Warwick, H.M., Clark, D.M., The health anxiety inventory: development and validation of scales for the measurement of health anxiety and hypochondriasis. Psychol. Med. 32 (2002), 843–853.
16. [16] Williams, P.G., The psychopathology of self-assessed health: a cognitive approach to health anxiety and hypochondriasis. Cogn. Ther. Res. 28 (2004), 629–644.
17. [17] Cotten, S.R., Gupta, S.S., Characteristics of online and offline health information seekers and factors that discriminate between them. Soc. Sci. Med. 59 (2004), 1795–1806.
18. [18] Tanis, M., Health-related online forums: what's the big attraction. J. Health Commun. 13 (2008), 698–714.
19. [19] Dickerson, S., Reinhart, A.M., Feeley, T.H., Bidani, R., Rich, E., Garg, V.K., et al. Patient internet use for health information at three urban primary care clinics. J. Am. Med. Inf. Assoc. 11 (2004), 499–504.
20. [20] Korp, P., Health on the internet: implications for health promotion. Health Educ. Res. 21 (2006), 78–86.
21. [21] Cline, R.J.W., Haynes, K.M., Consumer health information seeking on the internet: the state of the art. Health Educ. Res. 16 (2001), 671–692.
22. [22] Lee, C.-J., Does the internet displace health professionals. J. Health Commun. 13 (2008), 450–464.
23. [23] Rice, R.E., Influences, usage, and outcomes of internet health information searching: multivariate results from the Pew surveys. Int. J. Med. Inf. 75 (2006), 8–28.
24. [24] Rachman, S., Health anxiety disorders: a cognitive construal. Behav. Res. Ther. 50 (2012), 502–512.
25. [25] Warwick, H., Salkovskis, P., Hypochondriasis. Behav. Res. Ther., 28, 1990, 105e17.
26. [26] Baumgartner, S.E., Hartmann, T., The role of health anxiety in online health information search. Cyberpsychol. Behav. Soc. Netw. 14 (2011), 613–618.
27. [27] Muse, K., McManus, F., Leung, C., Meghreblian, B., Williams, J.M., Cyberchondriasis: fact or fiction: a preliminary examination of the relationship between health anxiety and searching for health information on the internet. J. Anxiety Disord. 26 (2012), 189–196.
28. [28] Singh, K., Brown, R.J., Health-related internet habits and health anxiety in university student. Anxiety Stress Coping 27 (2014), 542–554.
29. [29] Owens, K.M.B., Asmundson, G.J.G., Hadjistavropoulos, T., Owens, T.J., Attentional bias toward illness threat in individuals with elevated health anxiety. Cogn. Ther. Res. 28 (2004), 57–66.
30. [30] Asmundson, G.J.G., Taylor, S., Cox, B.J., Health Anxiety: Clinical and Research Perspectives on Hypochondriasis and Related Conditions. 2001, West Sussex, UK.
31. [31] Starcevic, V., Berle, D., Towards a better understanding of excessive health-related internet use. Expert Rev. Neurother. 13 (2013), 205–213.
32. [32] Barsky, A.J., Wyshak, G., Latham, K., Klerman, G.L., Hypochondriacal patients, their physicians, and their medical care. J. Gen. Internal Med. 6 (1991), 413–419.
33. [33] Eastin, M.S., Guinsler, N.M., Worried and wired effects of health anxiety on information-seeking and health care utilization behaviors. Cyberpsychol. Behav. 9 (2006), 494–498.
34. [34] Fink, P., Ørnbøl, E., Christensen, K.S., The outcome of health anxiety in primary care: a two-year follow-up study on health care costs and self-rated health. PLoS One, 5, 2010, e9873.
35. [35] Lee, C.-J., Gray, S.W., Lewis, N., Internet use leads cancer patients to be active health care consumers. Patient Educ. Counseling 81 (2010), 63–69.
36. [36] Koch-Weser, S., Bradshaw, Y.S., Gualtieri, L., Gallagher, S.S., The internet as a health information source: findings from the 2007 Health Information National Trends Survey and implications for health communication. J. Health Commun. 15 (2010), 279–293.
37. [37] Pollard, S., Bansback, N., Bryan, S., Physician attitudes toward shared decision making: a systematic review. Patient Educ. Counseling 97 (2015), 223–238.
38. [38] Rider, T., Malik, M., Chevassut, T., Haematology patients and the internet: the use of on-line health information and the impact on the patient–doctor relationship. Patient Educ. Counseling 2014 (2014), 223–238.
39. [39] Ahmad, F., Hudak, P.L., Bercovitz, K., Hollenberg, E., Levinson, W., Are physicians ready for patients with internet-based health information?. J. Med. Internet Res., 8, 2006, e22.
40. [40] Bylund, C.L., Sabee, C.M., Imes, R.S., Sanford, A.A., Exploration of the construct of reliance among patients who talk with their providers about Internet information. J. Health Commun. 12 (2007), 17–28.
41. [41] Alberts, N.M., Hadjistavropoulos, H.D., Jones, S.L., Sharpe, D., The short health anxiety inventory: A systematic review and meta-analysis. J. Anxiety Disord. 27 (2013), 68–78.
42. [42] Authors. The worrisome Web: Implications of online health information seeking for health anxious people. under review.
43. [43] Baker, R., Development of a questionnaire to assess patients’ satisfaction with consultations in general practice. Br. J. Gen. Pract. 40 (1990), 487–490.
44. [44] A.F. Hayes (2012). PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling [White paper]. Retrieved from http://www.afhayes.com/ SPSS PROCESS documentation, 2 June 2012 Page 15 public/process2012.pdf (July 2012).
45. [45] Frostholm, L., Fink, P., Oernboel, E., Christensen, K.S., Toft, T., Olesen, F., et al. The uncertain consultation and patient satisfaction: the impact of patients’ illness perceptions and a randomized controlled trial on the training of physicians’ communication skills. Psychosom. Med. 67 (2005), 897–905.
46. [46] Sarkar, U., Karter, A.J., Liu, J.Y., Adler, N.E., Nguyen, R., Lopez, A., et al. The literacy divide: health literacy and the use of an internet-base patient portal in an integrated health system-results from the diabetes study of Northern California (DISTANCE). J. Health Commun. 15 (2010), 183–196.
47. [47] Mancuso, C.A., Rincon, M., Asthma patients’ assessments of health care and medical decision making: the role of health literacy. J. Asthma 43 (2006), 41–44.
48. [48] Rudd, R., Moeykens, B.A., Colton, T.C., Health and literacy. A review of medical and public health literature. Comings, J., Garners, B., Smith, C., (eds.) Annual Review of Adult Learning and Literacy, 2000, Jossey-Bass, New York NY, 158–200.
49. [49] Schulz, P.J., Nakamoto, K., Health literacy and patient empowerment in health communication: the importance of separating conjoined twins. Patient Educ. Counseling 90 (2013), 4–11.
50. [50] Aper, L., Veldhuijzen, W., Dornan, T., Ridder van de, M., Koole, S., Derese, A., et al. “Should I prioritize medical problem solving or attentive listening?”: the dilemmas and challenges that medical students experience when learning to conduct consultations. Patient Educ. Counseling 98 (2015), 77–84.