Satisfaction with Internet-based services

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn 2002-January, Issue , 2002, Pages 10-19

  Khalifa, M ^a   Liu, V ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Context aware services; Costs; Customer relationship management; Customer satisfaction; Information systems; Information technology; Predictive models; Testing; Web and internet services

Indexed keywords

COSTS; INFORMATION MANAGEMENT; INFORMATION SERVICES; INFORMATION SYSTEMS; INFORMATION TECHNOLOGY; INTERNET; PUBLIC RELATIONS; SALES; TESTING; WEB SERVICES;

CONTEXT AWARE SERVICES; CUSTOMER RELATIONSHIP MANAGEMENT; INTERNET SERVICES; INTERNET-BASED SERVICES; ON-LINE SERVICE; PREDICTIVE MODELS;

CUSTOMER SATISFACTION;

EID: 84948690263     PISSN: 15301605     EISSN: None     Source Type: Journal    
DOI: 10.1109/HICSS.2002.994157     Document Type: Article

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