Explaining public satisfaction with health-care systems: Findings from a nationwide survey in China

Health Expectations

Volumn 19, Issue 3, 2016, Pages 654-666

  Munro, Neil ^a   Duckett, Jane ^a  

^a UNIVERSITY OF GLASGOW   (United Kingdom)

Author keywords

China; Health systems; Performance; Public perceptions; Satisfaction

Indexed keywords

ADOLESCENT; ADULT; AGED; CHINA; FEMALE; HEALTH SERVICE; HEALTH SERVICES RESEARCH; HEALTH STATUS; HEALTH SURVEY; HUMAN; INCOME; INSURANCE; MALE; MIDDLE AGED; PATIENT ATTITUDE; PATIENT SATISFACTION; SOCIOECONOMICS; STATISTICAL MODEL; STATISTICS AND NUMERICAL DATA; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; CHINA; FEMALE; HEALTH SERVICES; HEALTH SERVICES RESEARCH; HEALTH STATUS; HEALTH SURVEYS; HUMANS; INCOME; INSURANCE COVERAGE; LOGISTIC MODELS; MALE; MIDDLE AGED; PATIENT ACCEPTANCE OF HEALTH CARE; PATIENT SATISFACTION; SOCIOECONOMIC FACTORS; YOUNG ADULT;

EID: 84947997810     PISSN: 13696513     EISSN: 13697625     Source Type: Journal    
DOI: 10.1111/hex.12429     Document Type: Article

References (39)

1. Judge K, Solomon M. Public-opinion and the national-health-service - patterns and perspectives in consumer satisfaction. Journal of Social Policy, 1993; 22: 299-327.
2. Mossialos E. Citizens' views on health care systems in the 15 member states of the European Union. Health Economics., 1997; 6: 109-116.
3. Blendon RJ, Kim M, Benson JM. The public versus the World Health Organization on health system performance. Health Affairs, 2001; 20: 10-20.
4. Bhatia M, Rannan-Eliya R, Somanathan A, Huq MN, Pande BR, Chuluunzagd B. Public views of health system issues in four Asian countries. Health Affairs, 2009; 28: 1067-1077.
5. Northcott HC, Harvey MD. Public perceptions of key performance indicators of healthcare in Alberta, Canada. International Journal for Quality in Health Care, 2012; 24: 214-223.
6. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. International Journal for Quality in Health Care, 1999; 11: 319-328.
7. Bleich SN, Ozaltin E, Murray CJL. How does satisfaction with the health-care system relate to patient experience? Bulletin of the World Health Organization, 2009; 87: 271-278.
8. Footman K, Roberts B, Mills A, Richardson E, Mckee M. Public satisfaction as a measure of health system performance: a study of nine countries in the former Soviet Union. Health Policy, 2013; 112: 62-69.
9. Missinne S, Meuleman B, Bracke P. The popular legitimacy of European healthcare systems: a multilevel analysis of 24 countries. Journal of European Social Policy, 2013; 23: 231-247.
10. Shmueli A. Israelis evaluate their health care system before and after the introduction of the national health insurance law. Health Policy, 2003; 63: 279-287.
11. Wendt C, Kohl J, Mischke M, Pfeifer M. How do Europeans perceive their healthcare system patterns of satisfaction and preference for state involvement in the field of healthcare. European Sociological Review., 2010; 26: 177-192.
12. Donelan K, Blendon RJ, Schoen C, Davis K, Binns K. The cost of health system change: public discontent in five nations. Health Affairs, 1999; 18: 206-216.
13. Blendon RJ, Schoen C, DesRoches CM, Osborn R, Scoles KL, Zapert K. Inequities in health care: a five-country survey. Health Affairs, 2002; 21: 182-191.
14. Malat J. Social distance and patients' rating of healthcare providers. Journal of Health and Social Behavior, 2001; 42: 360-372.
15. Liu SS, Amendah E, Chang EC, Pei LK. Satisfaction and value: a meta-analysis in the healthcare context. Health Marketing Quarterly, 2006; 23: 49-73.
16. Duckett J. The Chinese State's Retreat From Health: Policy and the Politics of Retrenchment. London: Routledge, 2011.
17. Yip WC, Hsiao WC, Chen W, Hu S, Ma J, Maynard A. Early appraisal of China's huge and complex health-care reforms. Lancet, 2012; 379: 833-842.
18. Fan R. Corrupt practices in Chinese medical care: the root in public policies and a call for Confucian-market approach. Kennedy Institute of Ethics Journal, 2007; 17: 111-131.
19. Eggleston K, Li L, Meng Q, Lindelow M, Wagstaff A. Health service delivery in China: a literature review. Health Economics., 2008; 17: 149-165.
20. Dummer TJB, Cook IG. Health in China and India: a cross-country comparison in a context of rapid globalisation. Social Science and Medicine., 2008; 17: 590-605.
21. Gu E. Towards universal coverage: China's new health care reforms. In: Yang DL, Zhao L (eds) Towards Universal Coverage: China's new Health Care Reforms. Singapore: World Scientific, 2009: 117-135.
22. Gao J, Qian J, Tang S, Eriksson B, Blas E. Health equity in transition from planned to market economy in China. Health Policy and Planning, 2002; 17(Suppl. 1): 20-29.
23. Akin JS, Dow WH, Lance PM, Loh CPA. Changes in access to health care in China, 1989-1997. Health Policy and Planning, 2005; 20: 80-89.
24. Lora-Wainwright A. 'If you can eat and walk you do not go to hospital': the quest for healthcare in rural Sichuan. In: Carrillo B, Duckett J (eds) China's Changing Welfare mix: Local Perspectives. London: Routledge, 2011: 104-125.
25. Li Y, Xu J, Wang F et al. Overprescribing in China, driven by financial incentives, results in very high use of antibiotics, injections, and corticosteroids. Health Affairs, 2012; 31: 1075-1082.
26. Munro N. Chinese Strategies for Getting Health Care: Guanxi and its Alternatives. Glasgow: University of Strathclyde, 2013.
27. Yip W, Powell-Jackson T, Chen W et al. Capitation combined with pay-for-performance improves antibiotic prescribing practices in rural China. Health Affairs, 2014; 33: 502-510.
28. French H. Wealth grows, but health care withers in China. New York Times. 2006, 14 January.
29. Wang SS. China sees challenge on health system Wall Street Journal. 2010; 24 September.
30. Center for Health Statistics Information. Statistics Information Center and Peking University jointly open survey on satisfaction with health services. Ministry of Health, http://www.nhfpc.gov.cn/mohwsbwstjxxzx/s8561/201103/50992.shtml, 2011 (accessed 14 April 2014).
31. Duckett J, Langer A. Populism versus neo-liberalism: diversity and ideology in the Chinese media's reporting of health system reform. Modern China, 2013; 39: 653-680.
32. Aarva P, Ilchenko I, Gorobets P, Rogacheva A. Formal and informal payments in health care facilities in two Russian cities, Tyumen and Lipetsk. Health Policy and Planning, 2009; 24: 395-405.
33. Ha N. Principal-agent problems in health care: evidence from prescribing patterns of private providers in Vietnam. Walter H. Shorenstein Asia-Pacific Research Center SU, Asia Health Policy Program Working Paper; 2009.
34. Allison PD. Multiple Regression: A Primer. Thousand Oaks, CA: Pine Forge Press, 1999.
35. Allison PD. Missing Data. Thousand Oaks, CA: Sage Publications, 2002.
36. Baraldi AN, Enders CK. An introduction to modern missing data analyses. Journal of School Psychology., 2010; 48: 5-37.
37. Whyte MK. Myth of the Social Volcano: Perceptions of Inequality and Distributive Justice in Contemporary China. Stanford, CA: Stanford University Press, 2010.
38. Thornton P. Censorship and surveillance in Chinese cyberspace: beyond the Great Firewall. In: Gries PH, Rosen S (eds) Chinese Politics: State, Society and the Market. London and New York: Routledge, 2010: 179-198.
39. Lagerkvist J. Principal-agent dilemma in China's social media sector? The party-state and industry real-name registration waltz. International Journal of Communication, 2012; 6: 2628-2646.