EHR use and patient satisfaction: What We learned

Journal of Family Practice

Volumn 64, Issue 11, 2015, Pages 687-696

  Farber, Neil J ^a   Liu, Lin ^a   Chen, Yunan ^b   Calvitti, Alan ^a   Street, Richard L ^c   Zuest, Danielle ^d   Bell, Kristin ^e   Gabuzda, Mark ^e   Gray, Barbara ^d   Ashfaq, Shazia ^e   Agha, Zia ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c TEXAS A AND M UNIVERSITY   (United States)

^d VETERANS AFFAIRS MEDICAL CENTER   (United States)

^e VA SAN DIEGO HEALTHCARE SYSTEM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; COMPUTER; COMPUTER PROGRAM; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; DOCTOR PATIENT RELATION; ELECTRONIC MEDICAL RECORD; FEMALE; HEALTH CARE QUALITY; HUMAN; INTERNAL MEDICINE; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MALE; MULTICENTER STUDY; NURSE PRACTITIONER; PATIENT CARE; PATIENT SATISFACTION; PHYSICIAN; VERY ELDERLY; VIDEORECORDING; AMBULATORY CARE; CALIFORNIA; ELECTRONIC HEALTH RECORD; HEALTH PERSONNEL ATTITUDE; MIDDLE AGED; QUESTIONNAIRE;

ADULT; AGED; AGED, 80 AND OVER; ATTITUDE OF HEALTH PERSONNEL; CALIFORNIA; ELECTRONIC HEALTH RECORDS; FEMALE; HUMANS; MALE; MIDDLE AGED; OFFICE VISITS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; SURVEYS AND QUESTIONNAIRES;

EID: 84946574449     PISSN: 00943509     EISSN: 15337294     Source Type: Journal    
DOI: None     Document Type: Article

References (21)

1. Virapongse A, Bates DW, Shi P, et al. Electronic health records and malpractice claims in office practice. Arch Intern Med. 2008;168:2362-2367.
2. DesRoches CM, Campbell EG, Rao SR, et al. Electronic health records in ambulatory care-a national survey of physicians. N Engl J Med. 2008;359:50-60.
3. Bates DW, Leape LL, Cullen DJ, et al. Effect of computerized physician order entry and a team intervention on prevention of seri ous medication errors. JAMA. 1998;280:1311-1316.
4. Chen C, Garrido T, Chock D, et al. The Kaiser Permanente Electronic Health Record: transforming and streamlining modalities of care. Health Aff (Millwood). 2009;28:323-333.
5. Hillestad R, Bigelow J, Bower A, et al. Can electronic medical record systems transform health care? Potential health benefits, savings, and costs. Health Aff (Millwood). 2005;24:1103-1117.
6. Garrison GM, Bernard ME, Rasmussen NH. 21st-century health care: the effect of computer use by physicians on patient satisfaction at a family medicine clinic. Fam Med. 2002;34:362-368.
7. Likourezos A, Chalfin DB, Murphy DG, et al. Physician and nurse satisfaction with an Electronic Medical Record system. J Emerg Med. 2004;27:419-424.
8. Howard J, Clark EC, Friedman A, et al. Electronic health record impact on work burden in small, unaffiliated, community-based primary care practices. J Gen Intern Med. 2013;28:107-113.
9. Baron RJ. What's keeping us so busy in primary care? A snapshot from one practice. N Engl J Med. 2010;362:1632-1636.
10. Bonner LM, Simons CE, Parker LE, et al. 'To take care of the patients': Qualitative analysis of Veterans Health Administration personnel experiences with a clinical informatics system. Implement Sci. 2010;5:63.
11. Gadd CS, Penrod LE. Dichotomy between physicians' and patients' attitudes regarding EMR use during outpatient encounters. Proc AMIA Symp. 2000:275-279.
12. Migdal CW, Namavar AA, Mosley VN, et al. Impact of electronic health records on the patient experience in a hospital setting. J Hosp Med. 2014;9:627-633.
13. Asan O, D Smith P, Montague E. More screen time, less face time - implications for EHR design. J Eval Clin Pract. 2014;20:896-901.
14. Legler JD, Oates R. Patients' reactions to physician use of a computerized medical record system during clinical encounters. J Fam Pract. 1993;37:241-244.
15. Hsu J, Huang J, Fung V, et al. Health information technology and physician-patient interactions: impact of computers on communication during outpatient primary care visits. J Am Med Inform Assoc. 2005;12:474-480.
16. Als AB. The desk-top computer as a magic box: patterns of behaviour connected with the desk-top computer; GPs' and patients' perceptions. Fam Pract. 1997;14:17-23.
17. Bates DW. Physicians and ambulatory electronic health records. Health Aff (Millwood). 2005;24:1180-1189.
18. Makoul G, Curry RH, Tang PC. The use of electronic medical records: communication patterns in outpatient encounters. J Am Med Inform Assoc. 2001;8:610-615.
19. Rouf E, Whittle J, Lu N, et al. Computers in the exam room: differences in physician-patient interaction may be due to physician experience. J Gen Intern Med. 2007;22:43-48.
20. Frankel R, Altschuler A, George S, et al. Effects of exam-room computing on clinician-patient communication: a longitudinal qualitative study. J Gen Intern Med. 2005;20:677-682.
21. Asan O, Young HN, Chewning B, et al. How physician electronic health record screen sharing affects patient and doctor nonverbal communication in primary care. Patient Educ Couns. 2015;98:310-316.