Impact of electronic health records on the patient experience in a hospital setting

Journal of Hospital Medicine

Volumn 9, Issue 10, 2014, Pages 627-633

  Migdal, Christopher W ^a   Namavar, Aram A ^a,b   Mosley, Virgie N ^a,b   Afsar manesh, Nasim ^b,c  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UCLA MEDICAL CENTER   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COHORT ANALYSIS; CONTROLLED STUDY; DOCTOR PATIENT RELATION; ELECTRONIC MEDICAL RECORD; HEALTH SURVEY; HUMAN; INTERPERSONAL COMMUNICATION; PERSONAL EXPERIENCE; PRIORITY JOURNAL; QUESTIONNAIRE; RETROSPECTIVE STUDY; UNIVERSITY HOSPITAL; HOSPITAL; PATIENT SATISFACTION; UTILIZATION;

ACADEMIC MEDICAL CENTERS; COMMUNICATION; ELECTRONIC HEALTH RECORDS; HOSPITALS; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; RETROSPECTIVE STUDIES;

EID: 84908251969     PISSN: 15535592     EISSN: 15535606     Source Type: Journal    
DOI: 10.1002/jhm.2240     Document Type: Article

References (31)

1. Williams S, Weinman J, Dale J. Doctor-patient communication and patient satisfaction: a review. Fam Pract. 1998;15(5):480-492.
2. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann. 1983;6:185-210.
3. DiMatteo MR, Hays R. The significance of patients' perceptions of physician conduct. J Community Health. 1980;6(1):18-34.
4. DiMatteo MR, Taranta A, Friedman HS, Prince LM. Predicting patient satisfaction from physicians' nonverbal communication skills. Med Care. 1980;18(4):376-387.
5. Vincent C, Young M, Phillips A. Why do people sue doctors? A study of patients and relatives. Lancet. 1994;343:1609-1613.
6. Forster HP, Schwartz J, DeRenzo E. Reducing legal risk by practicing patient-centered medicine. Arch Intern Med. 2002;162(11):1217-1219.
7. Lester GW, Smith SG. Listening and talking. West J Med. 1993;158:268-272.
8. Moore PJ, Adler NE, Robertson PA. Medical malpractice: the effect of doctor-patient relations on medical patient perceptions and malpractice intentions. West J Med. 2000;173(4):244-250.
9. Stewart M. Effective physician-patient communication and health outcomes: a review. CMAJ. 1995;152(9):1423-1433.
10. Greenfield S, Kaplan SH, Ware JE, Yano EM, Frank HJL. Patients' participation in medical care: effects on blood sugar control and quality of life in diabetes. J Intern Med. 1988;3:448-457.
11. Kaplan SH, Greenfield S, Ware JE. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care. 1989;27(3 suppl):S110-S127.
12. Greenfield S, Kaplan SH, Ware JE. Expanding patient involvement in care. Ann Intern Med. 1985;102:520-528.
13. Orth JE, Stiles WB, Scherwitz L, Hennrikus D, Callbona C. Patient exposition and provider explanation in routine interviews and hypertensive patients' blood control. Health Psychol. 1987;6(1):29-42.
14. Greene SM, Tuzzio L, Cherkin D. A framework for making patient-centered care front and center. Perm J. 2012;16(3):49-53.
15. Brailer DJ. Interoperability: the key to the future health care system. Health Aff. 2005;5(21):19-21.
16. Miller RH, Sim I. Physicians' use of electronic medical records: barriers and solutions. Health Aff. 2004;23(2):116-126.
17. Kazley AS, Ozcan YA. Do hospitals with electronic medical records (EMRs) provide higher quality care?: an examination of three clinical conditions. Med Care Res Rev. 2008;65(4):496-513.
18. Hillestad R, Bigelow J, Bower A, et al. Can electronic medical record systems transform health care? Potential health benefits, savings, and costs. Health Aff. 2005;24(5):1103-1117.
19. Joos D, Chen Q, Jirjis J, Johnson K. An electronic medical record in primary care: impact on satisfaction, work efficiency and clinic processes. AMIA Annu Symp. 2006:394-398.
20. Ajami S, Arab-Chadegani R. Barriers to implement electronic health records (EHRs). Mater Sociomed. 2013;25(3):213-215.
21. Bowman S. Impact of electronic health record systems on information integrity: quality and safety implications. Perspect Health Inf Manag. 2013;10:1c.eCollection 2013.
22. Margalit R, Roter D, Dunevant M, Larson S, Reis S. Electronic medical record use and physician-patient communication: an observational study of Israeli primary care encounters. Patient Educ Couns. 2006;61:134-141.
23. Noblin A, Cortelyou-Ward K, Cantiello J, et al. EHR implementation in a new clinic: a case study of clinician perceptions. J Med Syst. 2013;37(9955):1-6.
24. Chan P, Thyparampil PJ, Chiang MF. Accuracy and speed of electronic health record versus paper-based ophthalmic documentation strategies. Am J Ophthalmol. 2013;156(1):165-172.
25. Makoul G, Curry R, Tang P. The use of electronic medical records communication patterns in outpatient encounters. J Am Informatics Assoc. 2001:610-616.
26. Choi J, Lee W, Rhee P. Cost-benefit analysis of electronic medical record system at a tertiary care hospital. Healthc Inform Res. 2013;19(3):205-214.
27. Wen T, Huang B, Mosley V, Afsar-Manesh N. Promoting patient-centred care through trainee feedback: assessing residents' C-I-CARE (ARC) program. BMJ Qual Saf. 2012;21(3):225-233.
28. Ventres W. Electronic health records?: can we maximize their benefits and minimize their risks? Acad Med. 2012;87(11):1456-1457.
29. Rudin R, Bates D. Let the left hand know what the right is doing: a vision for care coordination and electronic health records. J Am Med Inform Assoc. 2014;21(1):13-16.
30. Vawdrey DK, Wilcox LG, Collins SA, et al. A tablet computer application for patients to participate in their hospital care. AMIA Annu Symp Proc. 2011;2011:1428-1435.
31. White A, Danis M. Enhancing patient-centered communication and collaboration by using the electronic health record in the examination room. J Am Med Assoc. 2013;309(22):2327-2328.