Violence against nurses in the triage area: An Italian qualitative study

International Emergency Nursing

Volumn 23, Issue 4, 2015, Pages 274-280

  Ramacciati, Nicola ^a   Ceccagnoli, Andrea ^a   Addey, Beniamino ^a  

^a Spinal Unit   (Italy)

Author keywords

Emergency medical services; Emotions; Italy; Qualitative research; Triage; Workplace violence

Indexed keywords

ADULT; EMERGENCY HEALTH SERVICE; EMERGENCY NURSING; EMOTION; FEAR; FEMALE; GUILT; HUMAN; ITALY; MALE; OCCUPATIONAL HEALTH; PSYCHOLOGY; SEX DIFFERENCE; SOCIAL JUSTICE; SOCIAL SUPPORT; STATISTICS AND NUMERICAL DATA; TIME FACTOR; VIOLENCE; WORKPLACE;

ADULT; EMERGENCY NURSING; EMOTIONS; FEAR; FEMALE; GUILT; HUMANS; ITALY; MALE; OCCUPATIONAL HEALTH; SEX FACTORS; SOCIAL JUSTICE; SOCIAL SUPPORT; TIME FACTORS; TRIAGE; VIOLENCE; WORKPLACE;

EID: 84944441059     PISSN: 1755599X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ienj.2015.02.004     Document Type: Article

References (63)

1. Alexy E.M., Hutchins J.A. Workplace violence: a primer for critical care nurses. Critical Care Nursing Clinics of North America 2006, 18(3):305-312.
2. Anderson L., FitzGerald M., Luck L. An integrative literature review of interventions to reduce violence against emergency department nurses. Journal of Clinical Nursing 2010, 19(17-18):2520-2530.
3. Angland S., Dowling M., Casey D. Nurses' perceptions of the factors which cause violence and aggression in the emergency department: a qualitative study. International Emergency Nursing 2013, 22(3):134-139.
4. Becattini G., Bambi S., Palazzi F., Lumini E. Il fenomeno delle aggressioni agli operatori di Pronto Soccorso: la prospettiva italiana. Atti XXVI Congresso Nazionale 2007, 535-541. Aniarti, Firenze.
5. Blando J.D., O'hagan E., Casteel C., Nocera M., Peek-Asa C. Impact of hospital security programmes and workplace aggression on nurse perceptions of safety. Journal of Nursing Management 2013, 21(3):491-498.
6. Bonner G., McLaughlin S. The psychological impact of aggression on nursing staff. British Journal of Nursing 2007, 16(13):810-814.
7. Brunetti L., Bambi S. Le aggressioni nei confronti degli infermieri dei dipartimenti di emergenza: revisione della letteratura internazionale. Professioni Infermieristiche 2013, 66(2):1-8.
8. Catlette M. A descriptive study of the perceptions of workplace violence and safety strategies of nurses working in Level-1 trauma centers. Journal of Emergency Nursing 2005, 31:519-525.
9. Cerri R., Caserta M., Grosso M. Le aggressioni subite dagli operatori sanitari: indagine in un ospedale italiano. Assistenza Infermieristica E Ricerca 2010, 29(1):5-10.
10. Christie W. The lived experience: how emergency department nurses resolve emotional pain after patient perpetrated workplace violence 2014, Doctoral dissertation; University of Arkansas for Medical Sciences.
11. Coviello D., Musolesi S., Bartolomei M., Monesi A. Exploratory survey on the perception of violence in the Emergency Departments. Scenario 2012, 29(2):27S.
12. Daniel C., Gerdtz M., Elsom S., Knott J., Prematunga R., Virtue E. Feasibility and need for violence risk screening at triage: an exploration of clinical processes and public perceptions in one Australian emergency department. Emergency Medicine Journal 2014, emermed-2013-202979 [pii]. 10.1136/emermed-2013-202979.
13. Desimone L. La violenza verso gli operatori del Pronto soccorso. L'Infermiere 2011, 48(4):33-36.
14. Edward K.L., Ousey K., Warelow P., Lui S. Nursing and aggression in the workplace: a systematic review. British Journal of Nursing 2014, 23(12):653-654. 656-659.
15. ENA Position Statement: Violence in the Emergency Care Setting 2014, Emergency Nurses Association, Des Plaines, IL, accessed 20/1/2015. http://www.ena.org/SiteCollectionDocuments/Position%20Statements/ViolenceintheEmergencyCareSetting.pdf.
16. Erickson L., Williams-Evans S.A. Attitudes of emergency nurses regarding patient assaults. Journal of Emergency Nursing 2000, 26(3):210-215.
17. Fabbri P., Gattafoni L., Morigi M. Un problema emergente: le aggressioni nei servizi sanitari. L'Infermiere 2012, 49(4):12-14.
18. Fernandes C.M., Bouthillette F., Raboud J.M., Bullock L., Moore C.F., Christenson J.M., et al. Violence in ED: a survey of health care workers. Canadian Medical Association Journal 1999, 131(10):1245-1248.
19. Ferns T. Violence in the accident and emergency department - an international perspective. Accident and Emergency Nursing 2005, 13(3):180-185.
20. Gearing R.E. Bracketing in research: a typology. Qualitative Health Research 2004, 14(10):1429-1452.
21. Geberich S.G., Church T.R., McGovern P.M., Hansen H.E., Nacheriner N.M., Geisser M.S., et al. An epidemiological study of the magnitude and consequences of work-related violence: the Minnesota Nurses' Study. Occupational and Environmental Medicine 2004, 61(6):495-503.
22. Gillespie G.L. Consequences of violence exposures by emergency nurses. Journal of Aggression, Maltreatment & Trauma 2008, 16(4):409-418.
23. Gillespie G.L., Gates D.M., Miller M., Howard P.K. Violence against healthcare workers in a pediatric emergency department. Advanced Emergency Nursing Journal 2010, 32(1):68-82.
24. Gillespie G.L., Bresler S., Gates D.M., Succop P. Posttraumatic stress symptomatology among emergency department workers following workplace aggression. Workplace Health & Safety 2013, 61(6):247-254.
25. Gillespie G.L., Gates D.M., Berry P. Stressful incidents of physical violence against emergency nurses. Online Journal of Issues in Nursing 2013, 18(1):1.
26. Harulow S. Ending the silence on violence. Australian Nursing Journal 2000, 7(10):26-29.
27. Healy S., Tyrrell M. Importance of debriefing following critical incidents. Emergency Nurse 2013, 20(10):32-37.
28. Hegney D., Plank A., Parker V. Workplace violence in nursing in Queensland, Australia: a self-reported study. International Journal of Nursing Practice 2003, 9(4):261-268.
29. Hodge A.N., Marshall A.P. Violence and aggression in the emergency department: a critical care perspective. Australian Critical Care 2007, 20:61-67.
30. ILO/ICN/WHO/PSI Framework guidelines for addressing workplace violence in the health sector International Labour Office, International Council of Nurses, World Health Organization, Public Services International (ILO/ICN/WHO/PSI), accessed 19/3/2014. http://www.who.int/violence:injury_prevention/violence/interpersonal/en/WVguidelinesEN.pdf.
31. ILO/ICN/WHO/PSI Guideline for Focus Group Discussion 2003, International Labour Office, International Council of Nurses, World Health Organization, Public Services International (ILO/ICN/WHO/PSI), Geneva.
32. ILO/ICN/WHO/PSI Workplace Violence in the Health Sector Country Case Studies Research Instrument. Research Protocol 2003, International Labour Office, International Council of Nurses, World Health Organization, Public Services International (ILO/ICN/WHO/PSI), Geneva.
33. Jones J., Lyneham J. Violence: part of the job for Australian nurses?. Australian Journal of Advanced Nursing 2000, 18(2):27-32.
34. Lau J.B.C., Margarey J., McCutcheon H. Violence in the emergency department: a literature review. Australasian Emergency Nursing Journal 2004, 7(2):27-37.
35. Lau J.B.C., Magarey J., Wiechula R. Violence in the emergency department: an ethnographic study (part II). International Emergency Nursing 2012, 20(3):126-132.
36. Luck L., Jackson D., Usher K. Innocent or culpable: meanings that emergency department nurses ascribe to individual acts of violence. Journal of Clinical Nursing 2008, 17:1071-1078.
37. Luck L., Jackson D., Usher K. Conveying caring: nurse attributes to avert violence in the ED. International Journal of Nursing Practice 2009, 15(3):205-212.
38. Magnavita N., Heponiemi T. Violence towards health care workers in a Public Health Care Facility in Italy: a repeated cross-sectional study. BMC Health Services Research 2012, 12:108.
39. Ministero della Salute Protocollo sperimentale di monitoraggio degli eventi sentinella 1° rapporto (Settembre 2005-Febbraio 2007) accessed 20/4/2014. http://www.salute.gov.it/imgs/C_17_pubblicazioni_676_allegato.pdf.
40. Ministero della Salute Protocollo di monitoraggio degli eventi sentinella 2° rapporto (Settembre 2005-Agosto 2009) accessed 20/4/2014. http://www.salute.gov.it/imgs/C_17_pubblicazioni_1129_allegato.pdf.
41. Ministero della Salute Protocollo DI Monitoraggio degli eventi sentinella 3° rapporto (Settembre 2005-Dicembre 2010) accessed 20/4/2014. http://www.salute.gov.it/imgs/C_17_pubblicazioni_1642_allegato.pdf.
42. Ministero della Salute Protocollo di monitoraggio degli eventi sentinella 4° rapporto (Sep 2005-Dec 2011) accessed 20/4/2014. http://www.salute.gov.it/imgs/C_17_pubblicazioni_1940_allegato.pdf.
43. Morphet J., Griffiths D., Plummer V., Innes K., Fairhall R., Beattie J. At the crossroads of violence and aggression in the emergency department: perspectives of Australian emergency nurses. Australian Health Review 2014, 38(2):194-201.
44. National Institute of Occupational Safety and Health Violence: occupational hazards in hospitals 2002, 2002-2101. Department of Health and Human Services.
45. Pich J. A qualitative descriptive study of the experience of triage nurses regarding patient-related workplace violence. Australasian Emergency Nursing Journal 2009, 12(4):152-153.
46. Pich J., Hazelton M., Sundin D., Kable A. Patient-related violence against emergency department nurses. Nursing and Health Sciences 2010, 12:268-274.
47. Pich J., Hazelton M., Sundin D., Kable A. Patient related violence at triage: a qualitative descriptive study. International Emergency Nursing 2011, 19(1):12-19.
48. Pich J., Hazelton M., Kable A. Violent behaviour from young adults and the parents of paediatric patients in the emergency department. International Emergency Nursing 2013, 21(3):157-162.
49. Ramacciati N., Ceccagnoli A. Violenza e aggressioni in Pronto Soccorso: revisione della letteratura. L'Infermiere 2011, 45(5):e43-e50.
50. Ramacciati N., Ceccagnoli A. Violenza e aggressioni in Pronto Soccorso: un approccio operativo. Scenario 2012, 29(2):32-38.
51. Ramacciati N., Ceccagnoli A. The "cost" of violence and abuse suffered by ER operators. Scenario 2012, 29(2):S27.
52. Ramacciati N., Ceccagnoli A., Addey B. Wellbeing at work: going towards a global approach to violence in the ER. Scenario 2013, 30(2):S51-S52.
53. Ramacciati N., Ceccagnoli A., Addey B. Violence towards nurses in the Triage Area. Scenario 2013, 30(4):4-10.
54. Ramacciati N., Ceccagnoli A., Addey B., Giusti G.D. Comment on: "Nurses' perceptions of the factors which cause violence and aggression in the emergency department: a qualitative study". Int. Emerg. Nurs. 22(3) (2014), 134-139 by Angland, S., et al. International Emergency Nursing 2014, 22(4):232-233.
55. Richards J. Management of Workplace Violence Victims 2003, ILO/ICN/WHO/PSI, Geneva.
56. Sands N. An ABC approach to assessing the risk of violence at triage. Australasian Emergency Nursing Journal 2007, 10(3):107-109.
57. Speroni K.G., Fitch T., Dawson E., Dugan L., Atherton M. Incidence and cost of nurse workplace violence perpetrated by hospital patients or patient visitors. Journal of Emergency Nursing 2014, 40(3):218-228.
58. Taylor J.L., Rew L. A systematic review of the literature: workplace violence in the emergency department. Journal of Clinical Nursing 2010, 20:1072-1085.
59. Tong A., Sainsbury P., Craig J. Consolidated Criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups. International Journal for Quality in Health Care 2007, 19(6):349-357.
60. Whittington R., Winstanley S. Commentary on Luck L, Jackson D & Usher K. (2008). Innocent or culpable? Meanings that ED nurses ascribe to individual acts of violence. Journal of Clinical Nursing 2008, 17(16):2235-2237.
61. Winstanley S., Whittington R. Aggression towards health care staff in a UK general hospital: variation among professions and departments. Journal of Clinical Nursing 2004, 13(1):3-10.
62. Wolf L.A., Delao A.M., Perhats C. Nothing changes, nobody cares: understanding the experience of emergency nurses physically or verbally assaulted while providing care. Journal of Emergency Nursing 2014, 40(4):305-310.
63. Zampieron A., Galeazzo M., Turra S., Buja A. Perceived aggression towards nurses: study in two Italian health institutions. Journal of Clinical Nursing 2010, 19(15-16):2329-2341.