Introducing New Peer Worker Roles into Mental Health Services in England: Comparative Case Study Research Across a Range of Organisational Contexts

Administration and Policy in Mental Health and Mental Health Services Research

Volumn 42, Issue 6, 2015, Pages 682-694

  Gillard, Steve ^a   Holley, Jess ^a   Gibson, Sarah ^a   Larsen, John ^b   Lucock, Mike ^c   Oborn, Eivor ^d   Rinaldi, Miles ^e   Stamou, Elina ^f  

^a ST GEORGE'S UNIVERSITY OF LONDON   (United Kingdom)

^b RETHINK MENTAL ILLNESS   (United Kingdom)

^c UNIVERSITY OF HUDDERSFIELD   (United Kingdom)

^d UNIVERSITY OF WARWICK   (United Kingdom)

^e SOUTH WEST LONDON AND ST GEORGE'S MENTAL HEALTH NHS TRUST   (United Kingdom)

^f Together for Mental Wellbeing   (United Kingdom)

Author keywords

Comparative case study; Mental health workforce; Organisational culture; Peer support; Qualitative research

Indexed keywords

ADOLESCENT; ADULT; AGED; COMPARATIVE STUDY; ENGLAND; FEMALE; HEALTH CARE POLICY; HOSPITAL SUBDIVISIONS AND COMPONENTS; HUMAN; MALE; MANPOWER; MENTAL HEALTH SERVICE; MIDDLE AGED; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PEER GROUP; PROFESSIONALISM; PSYCHIATRIC DEPARTMENT; QUALITATIVE RESEARCH; ROLE PLAYING; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; COMMUNITY MENTAL HEALTH SERVICES; ENGLAND; FEMALE; HEALTH POLICY; HOSPITAL UNITS; HUMANS; MALE; MENTAL HEALTH SERVICES; MIDDLE AGED; ORGANIZATIONAL CULTURE; PEER GROUP; PROFESSIONALISM; PSYCHIATRIC DEPARTMENT, HOSPITAL; QUALITATIVE RESEARCH; ROLE; YOUNG ADULT;

EID: 84944177098     PISSN: 0894587X     EISSN: 15733289     Source Type: Journal    
DOI: 10.1007/s10488-014-0603-z     Document Type: Article

References (47)

1. Addicott, R., McGivern, G., & Ferlie, E. (2007). The distortion of a managerial technique? The case of UK cancer networks. British Journal of Management,18, 93–105.
2. Bach, S., & Della Rocca, G. (2000). The management strategies of public service employers in Europe. Industrial Relations Journal,31(2), 82–96.
3. Balogun, J. (2003). From blaming the middle to harnessing its potential: Creating change intermediaries. British Journal of Management,14, 69–83.
4. Bellemare, G. (2000). End users: Actors in the industrial relations system? British Journal of Industrial Relations,38, 383–406.
5. Berry, C., Hayward, M. I., & Chandler, R. (2011). Another rather than other: Experiences of peer support specialist workers and their managers working in mental health services. Journal of Public Mental Health,10(4), 238–249.
6. Centre of Excellence in Peer Support. (2011). The Charter of Peer Support. Hawthorn, Victoria: Centre of Excellence in Peer Support.
7. Chinman, M., Shoai, R., & Cohen, A. (2010). Using organizational change strategies to guide peer support technician implementation in the Veterans Administration. Psychiatric Rehabilitation Journal,33(4), 269–277.
8. CMS. (2007). Letter to state Medicaid directors. Retrieved March 25, 2014 from http://www.cms.hhs.gov/SMDL/downloads/SMD081507A.pdf.
9. Coatsworth- Puspoky, R., Forchuk, C., & Ward-Griffin, C. (2006). Peer support relationships: an unexplored interpersonal process in mental health. Journal of Psychiatric and Mental Health Nursing,13, 490–497.
10. Creamer, M. C., Varker, T., Bisson, J., Darte, K., Greenberg, N., Lau, W., et al. (2012). Guidelines for peer support in high-risk organizations: An international consensus study using the delphi method. Journal of Traumatic Stress,25(2), 134–141.
11. Creswell, J. W. (2013). Qualitative inquiry and research design: Choosing among five approaches. Thousand Oaks: Sage.
12. Currie, G., Finn, R., & Martin, G. (2009). Professional competition and modernizing the clinical workforce in the NHS. Work Employment Society,23(2), 267–284.
13. Davidson, L., Chinman, M., Sells, D., & Rowe, M. (2006). Peer Support Among Adults With Serious Mental Illness. Schizophrenia Bulletin,32(3), 443–450.
14. Department of Health. (2012). No health without mental health: implementation framework. London: HMSO.
15. DH. (2007). Best practice guidance to support the implementation of new ways of working (NWW) and new roles. London: Mental Health: New ways of working for everyone: CSIP/NIMHE.
16. Dickinson, D. (2006). Fighting for life: South African HIV/AIDS peer educators as a new industrial relations actor? British Journal of Industrial Relations,44(4), 697–718.
17. Dierdorff, E., & Morgeson, F. (2007). Consensus in work role requirements: The influence of discrete occupational context on role expectations. Journal of Applied Psychology,92(5), 1228–1241.
18. Faulkner, A. (2013). Mental health peer support in England: Piecing together the jigsaw. London: Mind.
19. Ferlie, E. (2005). Enacting Evidence Informed Health Care: Some Policy and Practice Implications. In S. Dopson & L. FitzGerald (Eds.), Knowledge to action? Evidence-based health care in context. Oxford: OUP.
20. Gates, L. B., & Akabas, S. H. (2007). Developing strategies to integrate peer providers into the staff of mental health agencies. Administration and Policy in Mental Health and Mental Health Services Research,34(3), 293–306.
21. Gillard, S., Borschmann, R., Turner, K., Goodrich-Purnell, N., Lovell, K., & Chambers, M. (2012). Producing different analytical narratives, coproducing integrated analytical narrative: a qualitative study of UK detained mental health patient experience involving service user researchers. International Journal of Social Research Methodology,15(3), 239–254.
22. Gillard, S. G., Edwards, C., Gibson, S. L., Owen, K., & Wright, C. (2013). Introducing peer worker roles into UK mental health service teams: a qualitative analysis of the organisational benefits and challenges. BMC health services Research,13(1), 188.
23. Gillard, S. G., Gibson, S. L., Holley, J., & Lucock, M. (2014). Developing a change model for peer worker interventions in mental health services: A qualitative research study. Epidemiology and Psychiatric Sciences. Advance online publication. doi:10.1017/S2045796014000407.
24. ISC. (2013). CHC42912 Certificate IV in Mental Health Peer Work. Australia: Community Services and Health Industry Skills Council: Commonwealth of Australia.
25. Kaufman, L., Brooks, W., Steinley-Bumgarner, M., & Stevens-Manser, S. (2012). Peer specialist training and certification programs: A national overview. Texas: University of Texas at Austin Centre for Social Work Research.
26. Kemp, V., & Henderson, R. (2012). Challenges faced by mental health peer support workers: Peer support from the peer supporter’s point of view. Psychiatric Rehabilitation Journal,35(4), 337–340.
27. Lawn, S., Smith, A., & Hunter, K. (2008). Mental health peer support for hospital avoidance and early discharge: An Australian example of consumer driven and operated service. Journal of Mental Health,17(5), 498–508.
28. Mental Health Commission of Canada. (2012). Changing directions, changing lives: The mental health strategy for Canada. Calgary: Calgary.
29. MHC. (2012). Blueprint II: Improving mental health and wellbeing for all New Zealanders— making change happen. New Zealand: Mental Health Commission.
30. Min, S. Y., Whitecraft, J., Rothbard, A. B., & Salzer, M. S. (2007). Peer support for persons with co-occurring disorders and community tenure: A survival analysis. Psychiatric Rehabilitation Journal,30(3), 207–213.
31. Nadler, D. A., & Tushman, M. L. (1980). A model for diagnosable oranisational behaviour. Organisational Dynamics,9(2), 35–51.
32. NAPS. (2012). National Ethical Guidelines and Practical Standards: National Practice Guidelines for Peer Support Workers. Retrieved octobet 2, 2014 from http://na4ps.files.wordpress.com/2012/09/nationalguidelines1.pdf.
33. Nembhard, I., Alexandeer, J., Hoff, T., & Ramanujam., R. (2009). Why does the quality of health care continue to lag? Insights from management. Research Academy of management Perspectives,23, 24–42.
34. Ochocka, J., Nelson, G., Janzen, R., & Trainor, J. (2006). A longitudinal study of mental health consumer/survivor initiatives: Part 3—a qualitative study of impacts of participation on new members. Journal of Community Psychology,34, 273–283.
35. Patton, M. (1990). Qualitative evaluation and research methods. London: Sage.
36. Pitt, V., Lowe, D., Hill, S., Prictor, M., Hetrick, S. E., Ryan, R., et al. (2013). Consumer-providers of care for adult clients of statutory mental health services. Cochrane Database Systematic Reviews, 3, 1–104.
37. Repper, J., & Carter, T. (2011). A review of the literature on peer support in mental health services. Journal of Mental Health,20, 392–411.
38. Repper, J., Aldridge, B., Gilfoyle, S., Gillard, S., Perkins, R., & Rennison, J. (2013). Peer Support Workers: Theory and Practice. London: IMROC.
39. Salzer, M. S., Liptzin, & Shear, S. (2002). Identifying consumer-provider benefits in evaluations of consumer-delivered services. Psychiatric Rehabilitation Journal,25(3), 281–288.
40. Saunders, M., Mann, R., & Smith, R. (2008). Implementing strategic initiatives: a framework of leading practices. International Journal of Operations & Production Management,28(11), 1095–1123.
41. Schmidt, L. T., Gill, K. J., Pratt, C. W., & Solomon, P. (2008). Comparison of service outcomes of case management teams with and without a consumer provider. American Journal of Psychiatric Rehabilitation,11(4), 310–329.
42. Stewart, S., Watson, S., Montague, R., & Stevenson, C. (2008). Set up to fail? Consumer participation in the mental health service system. Australasian Psychiatry,16(5), 348–353.
43. Trachtenberg, M., Parsonage, M., & Shepherd, G. (2013). Peer support in mental health care: is it good value for money? London: Centre for mental health and mental health network: NHS confederation.
44. Truss, C. (2003). Strategic HRM: Enablers and constraints in the NHS. The International Journal of Public Sector Management,16, 43–61.
45. Tse, S., Tsoi, E. W. S., Wong, S., Kan, A., & Kwok, C. F. Y. (2013). Training of mental health peer support workers in a non-western high-income city: Preliminary evaluation and experience. International Journal of Social Psychiatry, 60(3), 211–218.
46. Turner, R. H. (1990). Role change. Annual Review of Sociology,16(1), 87–110.
47. Yin, R. K. (2004). Case study research: Design and methods. Thousand Oaks: Sage.