The effect of manager mobbing behaviour on female employees’ quality of life

Current Issues in Tourism

Volumn 21, Issue 13, 2018, Pages 1453-1467

  Kara, Derya ^a   Uysal, Muzaffer ^c  

^a GAZI UNIVERSITY   (Turkey)

^b Lina)   (United States)

^c PAMPLIN COLLEGE OF BUSINESS   (United States)

Author keywords

female employees quality of working life; mobbing behaviour; overall quality of life; Turkish hospitality sector

Indexed keywords

CORRELATION; FEMALE; MOBBING; PARTICIPATORY APPROACH; QUALITY OF LIFE; WORKING CONDITIONS; WORKPLACE;

TURKEY;

EID: 84940703136     PISSN: 13683500     EISSN: None     Source Type: Journal    
DOI: 10.1080/13683500.2015.1078298     Document Type: Article

References (53)

1. Arnold, K., Turner, N., Barling, J., Kelloway, E., & McKee, M., (2007). Transformational leadership and psychological well-being: The mediating role of meaningful work. Journal of Occupational Health Psychology, 12(3), 193–203. doi: 10.1037/1076-8998.12.3.193
2. Bollen, K. A., (1989). Structural equations with latent variables. New York, NY: John Wiley & Sons.
3. Çalışkan, O., & Tepeci, M., (2008). Otel işletmelerinde ortaya çıkan yıldırma davranışlarının iş tatmini ve işte kalma niyetlerie etkileri. Anatolia Turizm Araştırmaları Dergisi, 19(2), 135–148.
4. Carnero, M. A., Blanca, M., & Sanchez-Mangas, R., (2008). Mobbing and its determinants: The case of Spain. Applied Economics, 42(29), 1–21.
5. Cassitto, M. G., Fattorini, E., Gilioli, R., Rengo, C., & Gonik, V., (2003). Psychological harassment at work. (pp. 1–40). (Protecting Workers’ Health Series No. 4). Albany, NY: World Health Organization.
6. Cave, P., & Kilic, S., (2010). The role of women in tourism employment with special reference to Antalya, Turkey. Journal of Hospitality Marketing & Management, 19(3), 280–292. doi: 10.1080/19368621003591400
7. Chappell, D., & Di Martino, V., (1998). Violence at work. (3rd ed.). Geneva: International Labour Office.
8. Diener, E., (2009). Social Indicators Research Series. The Science of Well-Being, Social Indicator Research Series, 37, 11–58. doi: 10.1007/978-90-481-2350-6_2
9. Di Martino, V., Hoel, H., & Cooper, C., (2003). Preventing violence and harassment in the workplace. Dublin: European Foundation for the Improvement of Living and Working Conditions.
10. Einarsen, S., (1999). The nature and causes of bullying at work. International Journal of Manpower, 20(1–2), 16–27. doi: 10.1108/01437729910268588
11. Erkutlu, H., (2008). The impact of transformational leadership on organizational and leadership effectiveness: The Turkish case. Journal of Management Development, 27(7), 708–726. doi: 10.1108/02621710810883616
12. Firth-Cozens, J., & Mowbray, D., (2001). Leadership and the quality of care. British Medical Journal, 10(2), ii3–ii7.
13. Fornell, C., & Larcker, D. F., (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(1), 382–388. doi: 10.2307/3150980
14. Göçen, S., Yirik, S., Yılmaz, Y., & Altıntaş, V., (2011). Intercompany mobbing: The effects of company growth. Quality & Quantity, 47(3), 1275–1285. doi: 10.1007/s11135-011-9590-2
15. Gül, H., İnce, M., & Özcan, N., (2011). The relationship between workplace mobbing and burnout among academics at a Turkish University Research. Journal of International Studies, 18, 118–134.
16. Hair, J. F., Black, B., Babin, B., & Anderson, R. E., (2009). Multivariate data analysis. New Jersey: Prentice-Hall.
17. Heinemann, P. P., (1972). Mobbning. Gruppvåld bland barn och vuxna. Stockholm: Natur och kultur.
18. Hoel, H., & Einarsen, S., (2003). Violence at work in hotels, catering and tourism. (pp. 1–35). Geneva: International Labour Office (Sectoral Activities Program working paper).
19. International Labor Organization. (1998). When working becomes hazardous, punching, spitting, swearing, shooting: Violence at work goes global (pp. 6–9). Geneva: Author, September–October 26.
20. Jeffres, L., & Dobos, J., (1995). Separating people's satisfaction with life and public perceptions of the quality of life in the environment. Social Indicators Research, 34(2), 181–211. doi: 10.1007/BF01079196
21. Jelic-Jasıpovic, Z., Stoini, E., & Bukinic-Celic, S., (2005). The effect of mobbing on medical staff performance. Acta Clinica Croatica, 44(4), 347–352.
22. Jensen, L. A. K., (2010). Recent changes to Turkish constitution present opportunity for gender equality advancement. Retrieved October 12, 2010, from http://tpfund.blogspot.com/2010/10/recent-changesto-turkish-constitution.html
23. Kara, D., Uysal, M., Sirgy, M. J., & Lee, G., (2013). The effects of leadership style on employee well-being in hospitality. International Journal of Hospitality Management, 34, 9–18. doi: 10.1016/j.ijhm.2013.02.001
24. Kuoppala, J., Lamminpa, A., Liira, J., & Vainio, H., (2008). Leadership, job well-being, and health effects–a systematic review and a meta-analysis. CME Available for this article at ACOEM.org, pp. 904–915.
25. Leymann, H., (1996). The content and development of mobbing at work. The European Journal of Work and Organizational Psychology, 5(2), 165–184. doi: 10.1080/13594329608414853
26. Leymann, H., & Gustafsson, A., (1996). Mobbing at work and the development of post-traumatic stress disorders. European Journal of Work and Organizational Psychology, 5(2), 251–275. doi: 10.1080/13594329608414858
27. Maslow, A. H., (1954). Motivation and personality. New York, NY: Harper & Row, Publishers.
28. McCuddy, M., Pinar, M., & Birkan, I., (2010). Gender Bias in Managing Human Resources in The Turkish Hospitality Industry: Is Bias Impacted by Demographic Context? ASBBS Annual Conference: Las Vegas, 17(1), 479–493.
29. Ministry of Culture & Tourism. (1989). Hotel and Tourism Industry Labor Force Survey. Ankara: Ministry of Culture and Tourism.
30. Ministry of Culture & Tourism. (2009). Tourism Statistics. Retrieved from http://www.kultur.gov.tr/TR/belge/1-63779/turizm-belgeli-tesisler.html
31. Moore, S., Leslie, H., & Lavis, C., (2005). Subjective well-being and life satisfaction in the kingdom of tonga. Social Indicators Research, 70(3), 287–311. doi: 10.1007/s11205-004-1541-z
32. Nicolaides, A., (2006). Management versus leadership in the hospitality industry. Journal of Travel & Tourism Research, 6(1), 29–38.
33. Noll, H., (2002). Social indicators and quality of life research: Background, achievements and current trends. pp. 151–181. Paris: Advances in Sociological Knowledge over Half a Century.
34. Noring, S., (2000). Mobbing: emotional abuse in the American workplace. American Journal of Public Health, 90(4), 636.
35. Öztürk, H., Sökmen, S., Yılmaz, F., & Çilingir, D., (2008). Measuring mobbing experiences of academic nurses: Development of a mobbing scale. Journal of the American Academy of Nurse Practitioners, 20(9), 435–442. doi: 10.1111/j.1745-7599.2008.00347.x
36. Pınar, M., Mccuddy, M., Birkan, I., & Kozak, M., (2011). Gender diversity in the hospitality industry: An empirical study in Turkey. International Journal of Hospitality Management, 30(1), 73–81. doi: 10.1016/j.ijhm.2010.06.007
37. Roberts, J., & Clement, A., (2007). Materialism and satisfaction with over-all quality of life and eight life domains. Social Indicators Research, 82(1), 79–92. doi: 10.1007/s11205-006-9015-0
38. Rayner, C., (1997). Bullying at work (after Andrea Adams). Journal of Community & Applied Social Psychology, 7(3), 177–180. doi: 10.1002/(SICI)1099-1298(199706)7:3<177::AID-CASP415>3.0.CO;2-Y
39. Salin, D., (2003). The Significance of Gender in the Prevalence, Forms and Perceptions of Workplace Bullying. Nordiske Organisasjonsstudier, 5(3), 30–50.
40. Scherpenzeel, A., & Saris, W., (1996). Causal direction in a model of life satisfaction: The top-down/bottom-up controversy. Social Indicators Research, 38(2), 161–180. doi: 10.1007/BF00300457
41. Shallcross, L., Sheehan, M., & Ramsay, S., (2008). Workplace mobbing: Experiences in the public sector. International Journal of Organizational Behavior, 13(2), 56–70.
42. Sirgy, M., Efraty, D., Siegel, P., & Lee, D., (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55(3), 241–302. doi: 10.1023/A:1010986923468
43. Sirgy, M., & Cornwell, T., (2002). How neighborhood features affect quality of life. Social Indicators Research, 59(1), 79–114. doi: 10.1023/A:1016021108513
44. Tengilimoğlu, D., Mansur, F. A., & Dziegielewski, S., (2010). The effect of the mobbing on organizational commitment in the hospital setting: a field study. Journal of Social Service Research, 36, 128–141. doi: 10.1080/01488370903578082
45. Tınaz, P., (2006). İş yerinde psikolojik taciz (Mobbing). Çalışma ve Toplum, 4, 13–28.
46. Tigrel, E. Y., & Kokalan, O., (2009). Academic mobbing in Turkey. International Journal of Behavioral, Cognitive, Educational and Psychological Sciences, 1(2), 91–99.
47. Tutar, H., (2004). İş yerinde psikolojik şiddet. Ankara: PlatinYayınları.
48. Vandekerckhov, W., & Commers, M. S. R., (2003). Downward workplace mobbing: A sign of the times? Journal of Business Ethics, 45, 41–50. doi: 10.1023/A:1024168311652
49. Vartia, M., (1996). The sources of bullying-psychological work environment and organizational climate. European Journal of Work and Organizational Psychology, 5(2), 203–214. doi: 10.1080/13594329608414855
50. Yamane, T., (2001). Temel ornekleme yontemleri. In M., Alptekin Esin, Celal Aydin, Akif Bakir, & Gurbuzsel, Esen (Eds.), Temel ornekleme yontemleri (1st ed., pp. 116–117). Istanbul: Literatur yayıncılık.
51. Yıldırım, A., & Yıldırım, D., (2006). Mobbing in the workplace by peers and managers: mobbing experienced by nurses working in healthcare facilities in Turkey and its effect on nurses. Journal of Clinical Nursing, 16(8), 1444–1453. doi: 10.1111/j.1365-2702.2006.01814.x
52. Wynne, T. L., (2005). Employee abuse in the workplace. Published by the American Counseling Association in VISTAS Compelling Perspectives on Counseling, 62, 285–289.
53. Zapf, D., & Einarsen, S., (2003). Individual Antecedents of bullying: victims and perpetrators. In S., Einarsen, H., Hoel, D., Zapf, & C. L., Cooper (Eds.), Bullying andEmotional Abuse in the Workplace (pp. 165–184). London: Taylor & Francis.