Managing emotions while managing crises

International Journal of Emergency Services

Volumn 2, Issue 1, 2013, Pages 6-20

  Guy, Mary E ^a   Newman, Meredith A ^b   Emel Ganapati, N ^b  

^a UNIVERSITY OF COLORADO   (United States)

^b FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Crisis management; Emotional intelligence; Emotional labor; Emotive skills; First responders; Human resource management; Information officers; Public information officers

Indexed keywords

EID: 84940333206     PISSN: 20470894     EISSN: 20470908     Source Type: Journal    
DOI: 10.1108/IJES-07-2012-0033     Document Type: Article

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