Crisis management competencies: The case of emergency managers in the USA

Public Management Review

Volumn 13, Issue 4, 2011, Pages 489-511

  van Wart, Montgomery ^a   Kapucu, Naim ^b  

^a Department of Public Administration California State   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Catastrophic disasters; Crisis leadership; Extreme events; Leadership competencies; Leadership performance; Routine emergencies

Indexed keywords

EID: 79957871157     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2010.525034     Document Type: Article

References (59)

1. Argyris, C. (1993) Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change, San Francisco, CA: Jossey-Bass.
2. Auf Der Heide, E. (1989) Disaster Response: Principles of Preparation and Coordination, St Louis: C. V. Mosby.
3. Bass, B. M. (1985) Leadership and Performance beyond Expectations, New York: Free Press.
4. Bass, B. M. with Bass, R. (2008) The Bass Handbook of Leadership: Theory, Research, and Managerial Applications (4th edn), New York: Free Press.
5. Beckhard, R. (1969) Organization Development: Strategies and Models, Reading, MA: Addison-Wesley.
6. Boin, A. and 't Hart, P. (2003) Public Leadership in Times of Crisis: Mission impossible? Public Administration Review, 63: 5 pp544-553.
7. Boin, A., 't Hart, P., Stern, E. and Sundelius, B. (2005) The Politics of Crisis Management: Public Leadership under Pressure, New York: Cambridge University Press.
8. Burnett, J. (2002) Managing Business Crises: From Anticipation to Implementation, Westport, CT: Quorum.
9. Chew, D. H. (2008) Corporate Risk Management, New York: Columbia University Press.
10. Conger, J. A. and Kanungo, R. N. (1989) The Charismatic Leader, San Francisco, CA: Jossey-Bass.
11. Coombs, W. T. (2006) Code Red in the Boardroom: Crisis Management as Organizational DNA, Westport, CT: Praeger.
12. Drabek, T. E. (2003) Strategies for Coordinating Disaster Responses, Boulder, CO: Institute of Behavioral Science, University of Colorado.
13. Edwards, F. and Goodrich, D. (2007) 'Organizing for Emergency Management' in W. L. Waugh, Jr and K. Tierney (eds) Emergency Management: Principles and Practice for Local Government (2nd edn), Washington, DC: ICMA.
14. Farazmand, A. (2007) Learning from Katrina Crisis: A Global and International Perspective with Implications for Future Crisis Management. Public Administration Review, 67: s1 pp149-159.
15. Fink, S. (1986) Crisis Management, New York: AMACON.
16. French, W. L. and Bell, C. B., Jr (1995) Organizational Development: Behavioral Science Interventions for Organization Improvement (5th edn), Englewood Cliffs, NJ: Prentice Hall.
17. Halverson, S. K., Courtney, L. H., Kazama, S. M. and Quiñones, M. A. (2004) Self-Sacrificial Behavior in Crisis Situations: The Competing Roles of Behavioral and Situational Factors. Leadership Quarterly, 15: 2 pp263-275.
18. Hammer, M. and Champy, J. (1993) Reengineering the Corporation: A Manifesto for Business Revolution, New York: HarperBusiness.
19. Hermann, C. F. (1963) Some Consequences of Crisis Which Limit the Viability of Organizations. Administrative Science Quarterly, 8: 1 pp61-82.
20. Janis, I. (1989) Crucial Decisions: Leadership in Policymaking and Crisis Management, New York: The Free Press.
21. Kanter, R. M. (1983) The Change Masters: Innovation for Productivity in the American Corporation, New York: Simon & Schuster.
22. Kanter, R. M., Stein, B. and Jick, T. D. (1992) The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It, New York: Free Press.
23. Kapucu, N. (2006) Interagency Communication Networks during Emergencies: Boundary Spanners in Multi-Agency Coordination. American Review of Public Administration, 36: 2 pp207-225.
24. Kapucu, N. (2009) Interorganizational Coordination in Complex Environments of Disasters: The Evolution of Intergovernmental Disaster Response Systems. Journal of Homeland Security and Emergency Management, 6: 1 Article 47.
25. Kapucu, N. and Van Wart, M. (2006) The Emerging Role of the Public Sector in Managing Extreme Events: Lessons Learned. Administration & Society, 38: 3 pp279-308.
26. Kapucu, N. and Van Wart, M. (2008) Making Matters Worse: Anatomy of Leadership Failures in Catastrophic Events. Administration & Society, 40: 7 pp711-740.
27. Kiel, D. L. (1994) Managing Chaos and Complexity in Government: A New Paradigm for Managing Change, Innovation, and Organizational Renewal, San Francisco, CA: Jossey-Bass.
28. Kotter, J. P. (1996) Leading Change, Boston, MA: Harvard Business School Press.
29. Kouzes, J. M. and Posner, B. Z. (1987) The Leadership Challenge: How to Get Extraordinary Things Done in Organizations, San Francisco, CA: Jossey-Bass.
30. Lewin, K. (1951) Field Theory in Social Science, Chicago, IL: University of Chicago Press.
31. Light, P. C. (2008) Predicting Organizational Crisis Readiness: Perspectives and Practices toward a Pathway to Preparedness, New York: The Center for Catastrophic Preparedness and Response, New York University.
32. Moynihan, D. P. (2008) Learning under Uncertainty: Networks in Crisis Management. Public Administration Review, 68: 2 pp350-365.
33. Mumford, M. D., Friedrich, T. L., Caughron, J. J. and Byrne, C. L. (2007) Leader Cognition in Real-World Settings: How Do Leaders Think about Crises? Leadership Quarterly, 18: 6 pp515-43.
34. Myers, K. N. (2006) Business Continuity Strategies: Protecting Against Unplanned Disasters, New York: John Wiley & Sons.
35. Pasmore, W. A. (1988) Designing Effective Organizations: The Sociotechnical Systems Perspective, New York: John Wiley.
36. Perry, R. and Quarantelli, E. L. eds (2005) What Is a Disaster? New Answers to Old Questions, Philadelphia, PA: Xlibris Books.
37. Rogers, E. M. (2003) Diffusion of Innovation, New York: Free Press.
38. Rosenthal, U., Boin, A. and Comfort, L. K. (2001) 'The Changing World of Crises and Crisis Management' in U. Rosenthal, A. Boin and L. K. Comfort (eds) Managing Crisis, Springfield, IL: Charles C. Thomas.
39. Rosenthal, U., Charles, M. T. and 't Hart, P. T. (1989) Coping with Crises: The Management of Disasters, Riots and Terrorism, Springfield, IL: Charles C. Thomas.
40. Roux-Dufort, C. (2007) Is Crisis Management (Only) a Management of Exceptions? Journal of Contingencies and Crisis Management, 15: 2 pp105-114.
41. Rubin, C. B. ed. (2007) Emergency Management: The American Experience, 1900-2005, Washington, DC: Public Entity Risk Institute.
42. Schön, D. (1983) The Reflective Practitioner, New York: Basic Books.
43. Senge, P. (1990) The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday.
44. Stogdill, R. M. (1948) Personal Factors Associated with Leadership: A Survey of the Literature. Journal of Psychology, 25: 1 pp35-71.
45. Sylves, R. (2008) Disaster Policy and Politics, Washington, DC: CQ Press.
46. Tabrizi, B. (2007) Rapid Transformation, Boston, MA: Harvard Business School Press.
47. Tierney, K. J., Lindell, M. K. and Perry, R. W. (2001) Facing the Unexpected: Disaster Preparedness and Response in the United States, Washington, DC: Joseph Henry Press.
48. Ulmer, R. R., Sellnow, T. L. and Seeger, M. W. (2007) Effective Crisis Communication: Moving from Crisis to Opportunity, Thousand Oaks, CA: Sage.
49. Van Wart, M. (2004) A Comprehensive Model of Organizational Leadership: The Leadership Action Cycle. International Journal of Organization Theory and Behavior, 6: 4 pp173-208.
50. Van Wart, M. (2005) Dynamics of Leadership: Theory and Practice, Armonk, NY: M. E. Sharpe.
51. Van Wart, M. and Suino, P. (2008) Leadership in Public Organizations: An Introduction, Armonk, NY: M. E. Sharpe.
52. Vroom, V. H. and Jago, A. G. (2007) The Role of the Situation in Leadership. American Psychologist, 62: 1 pp17-24.
53. Waugh, W. L., Jr (2006) The Political Costs of Failure in the Responses to Hurricanes Katrina and Rita. Annals of the American Academy of Political and Social Science, 604: March pp10-25.
54. Waugh, W. L., Jr (2008) 'Mechanisms for Collaboration: ICS, NIMS, and the Problem of Command and Control' in R. O'Leary and L. B. Bingham (eds) The Collaborative Public Manager, Washington, DC: Georgetown University Press.
55. Waugh, W. and Streib, G. (2006) Collaboration and Leadership for Effective Emergency Management. Public Administration Review, 66: s1 pp131-140.
56. Waugh, W. L., Jr, and Tierney, K. eds (2007) Emergency Management: Principles and Practice for Local Government (2nd edn), Washington, DC: ICMA.
57. Wise, C. (2006) Organizing for Homeland Security after Katrina: Is Adaptive Management What's Missing? Public Administration Review, 66: 3 pp302-318.
58. Worren, N. A. M., Ruddle, K. and Moore, K. (1999) From Organizational Development to Change Management: The Emergence of a New Profession. Journal of Applied Behavioral Science, 35: 3 pp273-286.
59. Yukl, G. (2002) Leadership in Organizations (5th edn), Upper Saddle River, NJ: Prentice Hall.