Heuristic evaluation of groupware based on the mechanics of collaboration

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2254, Issue , 2001, Pages 123-139

  Baker, Kevin ^a   Greenberg, Saul ^a   Gutwin, Carl ^b  

^a UNIVERSITY OF CALGARY   (Canada)

^b UNIVERSITY OF SASKATCHEWAN   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

GROUPWARE; HEURISTIC METHODS;

GROUPWARE SYSTEMS; HEURISTIC EVALUATION; NIELSEN; SINGLE USERS; USABILITY EVALUATION; USABILITY PROBLEMS;

HUMAN COMPUTER INTERACTION;

EID: 84937428868     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-45348-2_14     Document Type: Conference Paper

References (41)

1. Clark, H. (1996). Using Language. Cambridge University Press, Cambridge.
2. Clark, H. and Brennan, S. (1991). Grounding in Communication, in Readings in Groupware and Computer Supported Cooperative Work, R. M. Baecker ed., Morgan-Kaufman Publishers, 222-233.
3. Cockburn, A. and Greenberg, S. (1993). Making contact: Getting the group communicating with groupware. Proc ACM COCS'93 Conference on Organizational Computing Systems, 31-41.
4. Cugini, J., Damianos, L., Hirschman, L., Kozierok, R., Kurtz, J., Laskowski, S. and Scholtz, J. (1997). Methodology for Evaluation of Collaboration Systems. The evaluation working group of the DARPA intelligent collaboration and visualization program, Rev. 3.0. http://zing.ncsl.nist.gov/nist-icv/documents/method.html.
5. Dix, A., Finlay, J., Abowd, G., and Beale, R. (1993). Human-Computer Interaction, Prentice Hall.
6. Dourish, P., and Bellotti, V. (1992). Awareness and Coordination in Shared Workspaces. Proc. ACM CSCW’92, 107-114..
7. Egido, C. (1990). Teleconferencing as a Technology to Support Cooperative Work: Its Possibilities and Limitations, in Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, J. Galegher, R. Kraut, and C. Egido ed., Lawrence Erlbaum, 351-372..
8. Ereback A.L. and Hook, K. (1994). Using Cognitive Walkthrough for Evaluating a CSCW Application. Proc ACM CHI ’94, 91-92..
9. Gaver, W. (1991). Sound Support for Collaboration, Proc. 2nd ECSCW’91, 293-308..
10. Goodwin, C. (1981). Conversational Organization: Interaction Between Speakers and Hearers, Academic Press..
11. Greenberg, S., Fitzpatrick, G., Gutwin, C. and Kaplan, S. (1999). Adapting the Locales Framework for Heuristic Evaluation of Groupware. Proc. OZCHI’99 Australian Conference on Computer Human Interaction, 28-30..
12. Greenberg S. and Roseman, M. (1998). Using a Room Metaphor to Ease Transitions in Groupware. Research report 98/611/02, Dept of Computer Science, University of Calgary, Canada..
13. Greenberg, S., Roseman, M., Webster, D. and Bohnet, R. (1992). Human and technical factors of distributed group drawing tools. Interacting with Computers, 4(1), 364-392..
14. Grudin, J. (1988) Why CSCW Applications Fail: Problems in the Design and Evaluation of Organizational Interfaces. Proc ACM CSCW’88, 85-93..
15. Gutwin, C. (1997). Workspace Awareness in Real-Time Distributed Groupware. Ph.D Thesis, Dept of Computer Science, University of Calgary, Canada..
16. Gutwin, C. and Greenberg, S. (1999). The Effects of Workspace Awareness Support on the Usability of Real-Time Distributed Groupware. ACM Transactions on Computer-Human Interaction, 6(3), 243-281..
17. Gutwin, C. and Greenberg, S. (2000). The Mechanics of Collaboration: Developing Low Cost Usability Evaluation Methods for Shared Workspaces. IEEE 9th Int’l Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET-ICE'00)..
18. Hill, W., Hollan, J., Wroblewski, D., and McCandless, T. (1991) Edit Wear and Read Wear. Proc CHI ‘91, 3-9..
19. Heath, C., Jirotka, M., Luff, P., and Hindmarsh, J. (1995). Unpacking Collaboration: The Interactional Organisation of Trading in a City Dealing Room. Computer Supported Cooperative Work, 3(2), 147-165..
20. Ishii, H., Kobayshi, M., and Grudin, J. (1992). Integration of interpersonal space and shared workspace: ClearBoard design and experiments. Proc ACM CSCW’92, 33-42..
21. Kraut, R., Egido, C., and Galegher, J. (1988). Patterns of Contact and Communication in Scientific Research Collaboration Remote Communications. Proc ACM CSCW'88, 1-12.
22. Mack, R. and Nielsen, J. (1994). Executive Summary. In Usability Inspection Methods, Nielsen, J. and Mack, R., Eds. John Wiley and Sons, New York, 1-23..
23. McGrath, J. (1996). Methodology matters: Doing research in the behavioural and social sciences. In R. Baecker, J. Grudin, W. Buxton and S. Greenberg (eds) Readings in Human Computer Interaction: Towards the Year 2000, Morgan-Kaufmann, 152-169..
24. McLaughlin, M., (1984). Conversation: How Talk is Organized, Sage, Beverly Hills..
25. Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc ACM CHI'92, 372-380..
26. Nielsen, J. (1993). Usability Engineering. Academic Press..
27. Nielsen, J. (1994). Chapter 2: Heuristic Evaluation. In Usability Inspection Methods, Nielsen, J. and Mack, R., Eds. John Wiley and Sons, New York, 25-62..
28. Nielsen, J. (1994). Enhancing the explanatory power of usability heuristics. Proc ACM CHI '94, 152-158..
29. Nielsen, J., and Molich, R. (1990). Heuristic evaluation of user interfaces. Proc ACM CHI '90, 249-256..
30. Robinson, M. (1991) Computer-Supported Cooperative Work: Cases and Concepts. Proc Groupware’91, 59-75.
31. Sacks, H., Schegloff, E., and Jefferson, G. (1974). A Simplest Semantics for the Organization of Turn-Taking for Conversation, Language, 50, 696-735.
32. Salvador, T., Scholtz, J., and Larson, J. The Denver Model of Groupware Design, SIGCHI Bulletin, 28(1), 52-58.
33. Segal, L. (1994). Effects of Checklist Interface on Non-Verbal Crew Communications, NASA Ames Research Center, Contractor Report 177639.
34. Short, J., Williams, E., and Christie, B. (1976). Communication Modes and Task Performance, in Readings in Groupware and Computer Supported Cooperative Work, R. M. Baecker Eds., Morgan-Kaufman Publishers, Moutain View, CA, 169-176.
35. Smith, R., O’Shea, T., O’Malley, C., Scanlon, E., and Taylor, J. (1989). Preliminary experiences with a distributed, multi-media, problem environment. Proc EC-CSCW’89.
36. Stefik, M., Foster, G., Bobrow, D., Kahn, K., Lanning, S., and Suchman, L. (1987). Beyond the Chalkboard: Computer Supported for Collaboration and Problem Solving in Meetings. Comm. ACM, 30(1), 32-47.
37. Stefik, M., Bobrow, D., Foster, G., Lanning, S., and Tatar, D. (1987) WYSIWIS Revised: Early Experiences with Multiuser Interfaces. ACM Transactions on Office Information Systems, 5(2), 147-167.
38. Tang, J. (1991). Findings from Observational Studies of Collaborative Work. Intl J Man-Machine Studies, 34(2), 143-160.
39. Tang, J. and Leifer, L. (1988). A Framework for Understanding the Workspace Activity of Design Teams. Proc ACM CSCW’88, 244-249.
40. Tang, J. and Minneman, S. (1990). VideowDraw: A Video Interface for Collaborative Drawing. Proc ACM CHI’90, 313-320.
41. Tatar, D., Foster, G., and Bobrow, D. (1991). Design for Conversation: Lessons from Cognoter. International Journal of Man-Machine Studies, 34(2), 185-210..