The Effects of Workspace Awareness Support on the Usability of Real-Time Distributed Groupware

ACM Transactions on Computer-Human Interaction

Volumn 6, Issue 3, 1999, Pages 243-281

  Gutwin, Carl ^a   Greenberg, Saul ^b  

^a UNIVERSITY OF SASKATCHEWAN   (Canada)

^b UNIVERSITY OF CALGARY   (Canada)

Author keywords

Computer supported cooperative work; Experimentation; Human Factors; Measurement; real time distributed groupware; usability; workspace awareness

Indexed keywords

EID: 85013155457     PISSN: 10730516     EISSN: 15577325     Source Type: Journal    
DOI: 10.1145/329693.329696     Document Type: Article

References (39)

1. Anderson, A., O'Malley, C., Doherty-Sneddon, G., Langton, S., Newlands, A., Mullin, J., Fleming, A., and Van Der Velden, J. 1997. The impact of VMC on collaborative problem solving: An analysis of task performance. In Video-Mediated Communication, K. E. Finn, A. J. Sellen, and S. B. Wilbur Lawrence Erlbaum Assoc. Inc., Hillsdale, NJ, 133-155.
2. Baeker, R. 1993. Readings in Groupware and Computer-Supported Cooperative Work. Morgan Kaufmann, San Mateo, CA.
3. Bederson, B. B. and Hollan, J. D. 1994. Pad+ + : A zooming graphical interface for exploring alternate interface physics. In Proceedings of the 7th Annual ACM Symposium on User Interface Software and Technology (UIST ‘94, Marina del Rey, CA, Nov. 2-4), P. Szekely, Ed. ACM Press, New York, NY, 17-26.
4. Brennan, S. 1990. Seeking and providing evidence for mutual understanding. Ph.D. Dissertation. Stanford University, Stanford, CA.
5. Chapanis, A. 1975. Interactive human communication. Sci. Am. 232, 3 (Mar.), 36-42.
6. Clark, H. 1996. Using Language. Cambridge University Press, New York, NY.
7. Doerry, E. 1997. An empirical comparison of copresent and technologically-mediated interaction based on communicative breakdown. Ph.D. Dissertation. Department of Computer and Information Science, University of Oregon, OR.
8. Dourish, P. and Bellotti, V. 1992. Awareness and coordination in a shared workspace. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ‘92, Toronto, Canada, Oct. 31-Nov. 4), M. Mantel and R. Baecker, Eds. ACM Press, New York, NY, 107-114.
9. Egido, C. 1990. Teleconferencing as a technology to support cooperative work: Its possibilities and limitations. In Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, J. Galegher, R. E. Kraut, and C. Egido, Eds. Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 351-372.
10. Gaver, W. 1991. Sound support for collaboration. In Proceedings of the 2nd European Conference on Computer-Supported Cooperative Work (ECSCW ‘91, Sept. 25-27), L. Bannon, M. Robinson, and K. Schmidt, Eds. Kluwer B.V., Deventer, The Netherlands, 293-308.
11. Gaver, W. W., Smith, R. B., and O'Shea, T. 1991. Effective sounds in complex systems: The ARKOLA simulation. In Proceedings of the Conference on Human Factors in Computing Systems: Reaching through Technology (CHI '91, New Orleans, LA, Apr. 27-May 2), S. P. Robertson, G. M. Olson, and J. S. Olson, Eds. ACM Press, New York, NY, 85-90.
12. Greenberg, S., Ed. 1991. Computer-Supported Cooperative Work and Groupware. Academic Press Computers and People Series. Academic Press Ltd., London, UK.
13. Grudin, J. 1990. Groupware and cooperative work: Problems and prospects. In The Art of Human Computer Interface Design, B. Laurel, Ed. Addison-Wesley, Reading, MA, 171-185.
14. Gutwin, C. 1997. Workspace awareness in real-time distributed groupware. Ph.D. Dissertation. University of Calgary, Calgary, Canada.
15. Gutwin, C. and Greenberg, S. 1996. Workspace awareness for groupware. In Proceedings of the CHI ‘96 Conference Companion on Human Factors in Computing Systems: Common Ground (CHI ‘96, Vancouver, British Columbia, Canada, Apr. 13-18), M. J. Tauber, Ed. ACM Press, New York, NY, 208-209.
16. Gutwin, C. and Greenberg, S. 1998. Effects of awareness support on groupware usability. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ‘98, Los Angeles, CA, Apr. 18-23), M. E. Atwood, C.-M. Karat, A. Lund, J. Coutaz, and J. Karat, Eds. ACM Press/Addison-Wesley Publ. Co., New York, NY, 511-518.
17. Gutwin, C. and Greenberg, S. 1999. A framework of awareness for small groups in shared-workspace groupware. Tech. Rep. 99-3. Department of Computer Science, University of Saskatchewan, Canada.
18. Gutwin, C., Roseman, M., and Greenberg, S. 1996. A usability study of awareness widgets in a shared workspace groupware system. In Proceedings of the 1996 ACM Conference on Computer-Spported Cooperative Work (CSCW ‘96, Boston, MA, Nov. 16-20), G. Olson, J. Olson, and M. S. Ackerman, Eds. ACM Press, New York, NY, 258-267.
19. Heath, C., Luff, P., and Sellen, A. 1997. Reconfiguring media space: Supporing collaborative work. In Video-Mediated Communication, K. E. Finn, A. J. Sellen, and S. B. Wilbur Lawrence Erlbaum Assoc. Inc., Hillsdale, NJ, 323-347.
20. Ishii, H., Kobayashi, M., and Grudin, J. 1992. Integration of inter-personal space and shared workspace: ClearBoard design and experiments. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ‘92, Toronto, Canada, Oct. 31-Nov. 4), M. Mantel and R. Baecker, Eds. ACM Press, New York, NY, 33-42.
21. Krauss, R. M. and Fussell, S. R. 1990. Mutual knowledge and communicative effectiveness. In Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, J. Galegher, R. E. Kraut, and C. Egido, Eds. Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 111-145.
22. Mcdaniel, S. E. and Brinck, T. 1997. Awareness in collaborative systems: A CHI 97 workshop report. SIGCHI Bull. 29, 4 (Oct.), 68-71.
23. Monk, A., Mccarthy, J., Watts, L., and Daly-Jones, O. 1996. Measures of process. In CSCW Requirements and Evaluation, P. Thomas, Ed. Springer-Verlag, Vienna, Austria, 125-139.
24. Nielsen, J. 1993. Usability Engineering. Academic Press Prof., Inc., San Diego, CA.
25. O'Connaill, B. and Whittaker, S. 1997. Characterizing, predicting, and measuring video-mediated communication: A conversational approach. In Video-Mediated Communication, K. E. Finn, A. J. Sellen, and S. B. Wilbur Lawrence Erlbaum Assoc. Inc., Hillsdale, NJ, 107-131.
26. Olson, J. S., Olson, G. M., and Meader, D. K. 1995. What mix of video and audio is useful for small groups doing remote real-time design work?. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ‘95, Denver, CO, May 7-11), I. R. Katz, R. Mack, L. Marks, M. B. Rosson, and J. Nielsen, Eds. ACM Press/Addison-Wesley Publ. Co., New York, NY, 362-368.
27. Olson, J. S., Olson, G. M., Storrosten, M., and Carter, M. 1992. How a group-editor changes the character of a design meeting as well as its outcome. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ‘92, Toronto, Canada, Oct. 31-Nov. 4), M. Mantel and R. Baecker, Eds. ACM Press, New York, NY, 91-98.
28. Olson, J., Olson, G., and Meader, D. 1997. Face-toface group work compared to remote group work with and without video. In Video-Mediated Communication, K. E. Finn, A. J. Sellen, and S. B. Wilbur Lawrence Erlbaum Assoc. Inc., Hillsdale, NJ, 157-172.
29. Roseman, M. and Greenberg, S. 1996. Building real-time groupware with GroupKit, a groupware toolkit. ACM Trans. Comput. Hum. Interact. 3, 1, 66-106.
30. Sohlenkamp, M. and Chwelos, G. 1994. Integrating communication, cooperation, and awareness: the DIVA virtual office environment. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ‘94, Chapel Hill, NC, Oct. 22-26), J. B. Smith, F. D. Smith, and T. W. Malone, Eds. ACM Press, New York, NY, 331-343.
31. Shackel, B. 1990. Human factors and usability. In Human-Computer Interaction, J. Preece, Ed. Prentice Hall Press, Upper Saddle River, NJ, 27-41.
32. Smith, R. B. 1992. What you see is what I think you see. SIGCUE Outlook 21, 3 (Spring 1992), 18-23.
33. Smith, R. B., O'Shea, T., O'Malley, C., Scanlon, E., and Taylor, J. 1989. Preliminary experiences with a distributed multi-media problem environment. In Proceedings of the 1st European Conference on Computer-Supported Cooperative Work (ECCSCW '89, Gatwick, UK).
34. Segal, L. 1995. Designing team workstations: The choreography of teamwork. In Local Applications of the Ecological Approach to Human-Machine Systems, P. Hancock, J. Flach, J. Caird, and K. Vicente, Eds. Lawrence Erlbaum Assoc. Inc., Hillsdale, NJ, 392-415.
35. Stefik, M., Bobrow, D. G., Foster, G., Lanning, S., and Tatar, D. 1987. WYSIWIS revised: Early experiences with multiuser interfaces. ACM Trans. Inf. Syst. 5, 2 (Apr.), 147-167.
36. Suchman, L. A. and Trigg, R. H. 1992. Understanding practice: Video as a medium for reflection and design. In Design at Work: Cooperative Design of Computer Systems, J. Greenbaum and M. Kyng, Eds. Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 65-90.
37. Tang, J. C. 1991. Findings from observational studies of collaborative work. Int. J. Man-Mach. Stud. 34, 2 (Feb. 1991), 143-160.
38. Tatar, D. G., Foster, G., and Bobrow, D. G. 1991. Design for conversation: Lessons from Cognoter. Int. J. Man-Mach. Stud. 34, 2 (Feb. 1991), 185-209.
39. Whittaker, S. 1996. Talking to strangers: An evaluation of the factors affecting electronic collaboration. In Proceedings of the 1996 ACM Conference on Computer-Spported Cooperative Work (CSCW ‘96, Boston, MA, Nov. 16-20), G. Olson, J. Olson, and M. S. Ackerman, Eds. ACM Press, New York, NY, 409-418.