Mastering the art of dispute resolution: Best practices from the fmcs

International Journal of Public Administration

Volumn 25, Issue 11, 2002, Pages 1351-1377

  Mareschal, Patrice M ^a  

^a RUTGERS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84937377274     PISSN: 01900692     EISSN: 15324265     Source Type: Journal    
DOI: 10.1081/PAD-120013350     Document Type: Article

References (50)

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41. As a researcher one always has to make decisions about which data will shed the most light on the subject being examined. The data I collected over the four weeks of participant observation is enough to fill an entire bookshelf. Therefore, I had to be selective about what I included here. Since my primary focus in this research is dispute mediation, I decided to summarize only my observations from the dispute mediation training sequence in this article. I made this decision for two reasons. First, the FMCS has been providing dispute mediation services since its inception, so the agency has more of a history with dispute mediation than with the other services it provides. Second, the FMCS′ primary source of funding is based on the number of dispute mediation cases it handles. As such, dispute mediation is the true “workhorse” of the agency
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