Total quality management: Organizational transformation or passing fancy?

Administration in Social Work

Volumn 20, Issue 3, 1996, Pages 75-95

  Gummer, Burton ^a  

^a STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; ORGANIZATION; ORGANIZATION AND MANAGEMENT; OUTCOME ASSESSMENT; TOTAL QUALITY MANAGEMENT; UNITED STATES;

ORGANIZATIONAL OBJECTIVES; OUTCOME ASSESSMENT (HEALTH CARE); TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0029692272     PISSN: 03643107     EISSN: 15444376     Source Type: Journal    
DOI: 10.1300/J147v20n03_05     Document Type: Article

References (12)

1. Conference Board. (1991). Employee buy-in to total quality. New York; Conference Board.
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3. Deming, W.E. (1993). The new economics for industry: government, education. Cambridge, MA: MIT Center for Advanced Engineering Study.
4. Gummer, B., & McCallion, P. (Eds.). (1995). Total quality management in the social services: Theory and practice. Albany, NY: Rockefeller College Press.
5. Hackman, J.R. (1987). The design of work teams. In J.W. Lorsch (Ed.), Handbook of organizational behavior. Englewood Cliffs, NJ: Prentice-Hall.
6. Hackman, J.R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-342.
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9. Juran, J.M. (1974). The quality control handbook (3rd ed.) New York: McGraw-Hill.
10. Juran, J.M. (1988). Juran on planning for quality. New York: Free Press.
11. KPMG Peat Marwick. (1991). Quality improvement initiatives through the management of human resources. Short Hills, NJ: KPMG Peat Marwick.
12. Lawrence, L.L. (1993). Total quality management in human service organizations. Newbury Park, CA: Sage Publications.