How do GPS in Switzerland perceive their patients' satisfaction and expectations? An observational study

BMJ Open

Volumn 5, Issue 6, 2015, Pages

  Sebo, Paul ^a   Herrmann, François R ^b   Haller, Dagmar M ^a,b  

^a UNIVERSITY OF GENEVA   (Switzerland)

^b GENEVA UNIVERSITY HOSPITALS   (Switzerland)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CERTIFICATION; CONSULTATION; EXPECTATION; FEMALE; GENERAL PRACTITIONER; HUMAN; INFORMED CONSENT; MAJOR CLINICAL STUDY; MALE; OBSERVATIONAL STUDY; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; QUESTIONNAIRE; SWITZERLAND; CROSS-SECTIONAL STUDY; DOCTOR PATIENT RELATION; HEALTH CARE SURVEY; MIDDLE AGED; PERCEPTION; PRIMARY HEALTH CARE; PSYCHOLOGY; VERY ELDERLY; YOUNG ADULT;

ADULT; AGED; AGED, 80 AND OVER; CROSS-SECTIONAL STUDIES; FEMALE; GENERAL PRACTITIONERS; HEALTH CARE SURVEYS; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PERCEPTION; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; SWITZERLAND; YOUNG ADULT;

EID: 84937230918     PISSN: None     EISSN: 20446055     Source Type: Journal    
DOI: 10.1136/bmjopen-2014-007085     Document Type: Article

References (20)

1. Richards T. Patients' priorities. BMJ 1999; 318: 277.
2. Bovier P, Künzi B, Stalder H. Qualité des soins en médecine de premier recours: 'à l'écoute de nos patients'. Rev Médicale Suisse 2006; 80: 2176-82.
3. Säilä T, Mattila E, Kaila M, et al. Measuring patient assessments of the quality of outpatient care: a systematic review. J Eval Clin Pract 2008; 14: 148-54.
4. Winefield HR, Murrell TG, Clifford J. Process and outcomes in general practice consultations: problems in defining high quality care. Soc Sci Med 1982 1995; 41: 969-75.
5. Dang BN, Westbrook RA, Black WC, et al. Examining the link between patient satisfaction and adherence to HIV care: a structural equation model. PLoS ONE 2013; 8:e54729.
6. Gu NY, Gai Y, Hay JW. The effect of patient satisfaction with pharmacist consultation on medication adherence: an instrumental variable approach. Pharm Pract 2008; 6: 201-10.
7. Jung HP, Wensing M, Grol R. What makes a good general practitioner: do patients and doctors have different views? Br J Gen Pract 1997; 47: 805-9.
8. Vedsted P, Mainz J, Lauritzen T, et al. Patient and GP agreement on aspects of general practice care. Fam Pract 2002; 19: 339-43.
9. Schieber AC, Kelly-Irving M, Rolland C, et al. Do doctors and patients agree on cardiovascular-risk management recommendations post-consultation? The INTERMEDE study. Br J Gen Pract 2011; 61:e105-11.
10. Cannon B, Usherwood TP. General practice consultations - how well do doctors predict patient satisfaction? Aust Fam Physician 2007; 36: 185-6, 192.
11. Hall JA, Stein TS, Roter DL, et al. Inaccuracies in physicians' perceptions of their patients. Med Care 1999; 37: 1164-8.
12. McKinstry B, Colthart I, Walker J. Can doctors predict patients' satisfaction and enablement? A cross-sectional observational study. Fam Pract 2006; 23: 240-5.
13. Zachariae R, Pedersen CG, Jensen AB, et al. Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. Br J Cancer 2003; 88: 658-65.
14. Jung HP, Wensing M, Olesen F, et al. Comparison of patients' and general practitioners' evaluations of general practice care. Qual Saf Health Care 2002; 11: 315-19.
15. Jung H, Wensing M, de Wilt A, et al. Comparison of patients' preferences and evaluations regarding aspects of general practice care. Fam Pract 2000; 17: 236-42.
16. Grol R, Wensing M, Mainz J, et al. Patients' priorities with respect to general practice care: an international comparison. European Task Force on Patient Evaluations of General Practice (EUROPEP). Fam Pract 1999; 16: 4-11.
17. Grol R, Wensing M, Mainz J, et al. Patients in Europe evaluate general practice care: an international comparison. Br J Gen Pract 2000; 50: 882-7.
18. Grol R, Wensing MJP, Kersnik J. Patients evaluate general/family practice: the EUROPEP instrument. University Medical Centre, 2000.
19. Adams G, Gulliford MC, Ukoumunne OC, et al. Patterns of intra-cluster correlation from primary care research to inform study design and analysis. J Clin Epidemiol 2004; 57: 785-94.
20. Rashid A, Forman W, Jagger C, et al. Consultations in general practice: a comparison of patients' and doctors' satisfaction. BMJ 1989; 299: 1015-16.