Can doctors predict patients' satisfaction and enablement? A cross-sectional observational study

Family Practice

Volumn 23, Issue 2, 2006, Pages 240-245

  McKinstry, Brian ^a   Colthart, Iain ^b   Walker, Jeremy ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b NHS EDUCATION FOR SCOTLAND   (United Kingdom)

Author keywords

Family practice; Physician patient relationships; Quality of health care; Questionnaires

Indexed keywords

ADULT; ARTICLE; CONSULTATION; CONTROLLED STUDY; CORRELATION ANALYSIS; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HEALTH SURVEY; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT ATTITUDE; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PREDICTION; QUESTIONNAIRE; STATISTICAL ANALYSIS; STATISTICAL SIGNIFICANCE; UNITED KINGDOM; ADOLESCENT; CORRELATION COEFFICIENT; GENERAL PRACTICE; SCORING SYSTEM;

ADULT; CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS, FAMILY; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REFERRAL AND CONSULTATION; SCOTLAND; STATE MEDICINE;

EID: 33645156925     PISSN: 02632136     EISSN: 14602229     Source Type: Journal    
DOI: 10.1093/fampra/cmi111     Document Type: Article

References (13)

1. Howie JGR, Heaney D, Maxwell M, Walker JJ, Freeman GK. Developing a 'consultation quality index' (CQI) for use in general practice. Fam Pract 2000; 17: 455-461.
2. Mead N, Bower P, Hann M. The impact of general practitioners' patient centredness on patients' post-consultation satisfaction and enablement. Soc Sci Med 2002; 55: 283-299.
3. McKinstry B, Walker J, Blaney D, Heaney D, Begg D. Do patients and expert doctors agree on the assessment of consultation skills? A comparison of two patient consultation assessment scales with the video component of the MRCGP. Fam Pract 2004; 21: 75-80.
4. Kremer D. Quality at general practice consultations [letter]. BMJ 2000; 320: 315.
5. Hall JA, Stein TS, Roter DL, Rieser N. Inaccuracies in physicians' perceptions of their patients. Med Care 1999; 37: 1164-1168.
6. Merkel WT. Physician perception of patient satisfaction. Do doctors know which patients are satisfied? Med Care 1984; 22: 453-459.
7. Shannon SE, Mitchell PH, Cain KC. Patients, nurses, and physicians have differing views of quality of critical care. J Nursing Scholarship 2002; 34: 173-179.
8. Zachariae R, Pedersen CG, Jensen AB, Ehrnooth E, Rossen PB, von der Maase H. Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. Br J Cancer 2003; 88: 658-665.
9. Baker R. Development of a questionnaire to assess patients' satisfaction with consultations in general practice. Br J Gen Pract 1990; 40: 487-490.
10. Howie JGR, Heaney D, Maxwell M, Walker JJ, Freeman GK, Rai H. Quality at general practice consultations: Cross sectional survey. BMJ 1999; 319: 738-743.
11. Howie JGR, Heaney DJ, Maxwell M, Walker JJ. A comparison of a Patient Enablement Instrument (PEI) against two established satisfaction scales as an outcome measure of primary care consultations. Fam Pract 1998; 15: 165-171.
12. Winefield HR, Murrell TG, Clifford J. Process and outcomes in general practice consultations: Problems defining high quality care. Soc Sci Med 1995; 41: 969-975.
13. Jung HP, Wensing M, Grol R. What makes a good general practitioner: Do patients and doctors have different views? Br J Gen Pract 1997; 47: 805-809.