Patient satisfaction: Does surgical volume matter?

Journal of Surgical Research

Volumn 196, Issue 1, 2015, Pages 124-129

  Tevis, Sarah E ^a   Kennedy, Gregory D ^a  

^a UNIVERSITY OF WISCONSIN SCHOOL OF MEDICINE AND PUBLIC HEALTH   (United States)

Author keywords

HCAHPS; Patient satisfaction; Surgical volume

Indexed keywords

ADULT; APPENDECTOMY; ARTICLE; CHOLECYSTECTOMY; DATA BASE; GASTRECTOMY; GASTROENTEROSTOMY; HEALTH CARE PERSONNEL; HOSPITAL DISCHARGE; HOSPITAL READMISSION; HOSPITALIZATION; HUMAN; LOGISTIC REGRESSION ANALYSIS; OUTCOME ASSESSMENT; PATIENT SATISFACTION; POSTOPERATIVE COMPLICATION; POSTOPERATIVE PERIOD; PRIORITY JOURNAL; SMALL INTESTINE RESECTION; SURGICAL MORTALITY; SURGICAL PATIENT; LENGTH OF STAY; STATISTICAL MODEL; SURGERY;

HUMANS; LENGTH OF STAY; LOGISTIC MODELS; PATIENT READMISSION; PATIENT SATISFACTION; POSTOPERATIVE COMPLICATIONS; SURGICAL PROCEDURES, OPERATIVE;

EID: 84929268584     PISSN: 00224804     EISSN: 10958673     Source Type: Journal    
DOI: 10.1016/j.jss.2015.02.054     Document Type: Article

References (12)

1. HCAHPS Fact Sheet http://www.hcahpsonline.org/files/August%202013%20HCAHPS%20Fact%20Sheet2.pdf. Available from: http://www.hcahpsonline.org/files/August%202013%20HCAHPS%20Fact%20Sheet2.pdf.
2. K. Petrullo, S. Lamar, O. Nwarkwo-Otti, K. AlexanderMills, and D. Viola The patient satisfaction survey: what does it mean to your bottom line? J Hosp Adm 2 2012 1
3. J.M. Van Lare, and P.H. Conway Value-based purchasing-national programs to move from volume to value N Engl J Med 367 2012 292
4. H. Lyu, Wick E.C., Housman M., Freischlag J.A., and Makary M.A. Patient satisfaction as a possible indicator of quality surgical care JAMA Surg 148 2013 362
5. J. Sorra, K. Khanna, N. Dyer, R. Marden, and T. Famolano Exploring relationships between patient safety culture and patients' assessments of hospital care J Patient Saf 8 2012 131
6. T. Isaac, A.M. Zaslavsky, P.D. Cleary, and B.E. Landon The relationship between patients' perception of care and measures of hospital quality and safety Health Serv Res 45 2010 1024
7. W.G. Lehrman, M.N. Elliott, E. Goldstein, M.K. Beckett, D.J. Klein, and L.A. Giordano Characteristics of hospitals demonstrating superior performance in patient experience and clinical process measures of care Med Care Res Rev 67 2010 38
8. B.H. Gurland, J. Merlino, and T. Sobol Surgical complications impact patient perception of hospital care J Am Coll Surg 217 2013 843
9. A.K. Jha, E.J. Orav, and A.M. Epstein Public reporting of discharge planning and rates of readmissions N Engl J Med 361 2009 2637
10. W. Boulding, S.W. Glickman, M.P. Manary, K.A. Schulman, and R. Staelin Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days Am J Manag Care 17 2011 41
11. G.D. Kennedy, S.E. Tevis, and K.C. Kent Is there a relationship between patient satisfaction and favorable outcomes? Ann Surg 260 2014 592 discussion 598-600
12. A.K. Jha, E. Orav, J. Zheng, and A. Epstein Patients' perception of hospital care in the United States N Engl J Med 359 2008 1921