메뉴 건너뛰기




Volumn 10, Issue 3, 2016, Pages 507-530

An evaluation scheme for product–service system models: development of evaluation criteria and case studies

Author keywords

Evaluation criteria; Evaluation scheme; Product service system (PSS)

Indexed keywords


EID: 84929104423     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-015-0280-3     Document Type: Article
Times cited : (43)

References (62)
  • 1
    • 33745749351 scopus 로고    scopus 로고
    • Life cycle oriented design of technical product–service systems
    • Aurich JC, Fuchs C, Wagenknecht C (2006) Life cycle oriented design of technical product–service systems. J Clean Prod 14(7):1480–1494
    • (2006) J Clean Prod , vol.14 , Issue.7 , pp. 1480-1494
    • Aurich, J.C.1    Fuchs, C.2    Wagenknecht, C.3
  • 5
    • 84873733867 scopus 로고    scopus 로고
    • Servitization and networking: large-scale survey findings on product-related services
    • Bikfalvi A, Lay G, Maloca S, Waser BR (2013) Servitization and networking: large-scale survey findings on product-related services. Serv Bus 7(1):61–82
    • (2013) Serv Bus , vol.7 , Issue.1 , pp. 61-82
    • Bikfalvi, A.1    Lay, G.2    Maloca, S.3    Waser, B.R.4
  • 6
    • 84887405656 scopus 로고    scopus 로고
    • Using the balanced scorecard on supply chain integration performance—a case study of service businesses
    • Chang HH, Hung CJ, Wong KH, Lee CH (2013) Using the balanced scorecard on supply chain integration performance—a case study of service businesses. Serv Bus 7(4):539–561
    • (2013) Serv Bus , vol.7 , Issue.4 , pp. 539-561
    • Chang, H.H.1    Hung, C.J.2    Wong, K.H.3    Lee, C.H.4
  • 7
    • 0018032112 scopus 로고
    • Measuring the efficiency of decision making units
    • Charnes A, Cooper WW, Rhodes E (1978) Measuring the efficiency of decision making units. Eur J Oper Res 2(6):429–444
    • (1978) Eur J Oper Res , vol.2 , Issue.6 , pp. 429-444
    • Charnes, A.1    Cooper, W.W.2    Rhodes, E.3
  • 9
    • 84887405284 scopus 로고    scopus 로고
    • Reversed servitization paths: a case analysis of two manufacturers
    • Finne M, Brax S, Holmström J (2013) Reversed servitization paths: a case analysis of two manufacturers. Serv Bus 7(4):513–537
    • (2013) Serv Bus , vol.7 , Issue.4 , pp. 513-537
    • Finne, M.1    Brax, S.2    Holmström, J.3
  • 10
    • 0021484181 scopus 로고
    • What does ‘product quality’ really mean?
    • Garvin DA (1984) What does ‘product quality’ really mean? MIT Sloan Manag Rev 26:25–43
    • (1984) MIT Sloan Manag Rev , vol.26 , pp. 25-43
    • Garvin, D.A.1
  • 12
    • 79959922977 scopus 로고    scopus 로고
    • Designing the sustainable product–service integration: a product–service blueprint approach
    • Geum Y, Park Y (2011) Designing the sustainable product–service integration: a product–service blueprint approach. J Clean Prod 19(14):1601–1614
    • (2011) J Clean Prod , vol.19 , Issue.14 , pp. 1601-1614
    • Geum, Y.1    Park, Y.2
  • 14
    • 84980729892 scopus 로고    scopus 로고
    • Sustainability reporting guidelines. Version 3.1
    • Global Reporting Initiative (2011) Sustainability reporting guidelines. Version 3.1. Global Reporting Initiative. https://www.globalreporting.org/resourcelibrary/g3.1-guidelines-incl-technical-protocol.pdf
    • (2011) Global Reporting Initiative
    • Initiative, G.R.1
  • 17
    • 0032761687 scopus 로고    scopus 로고
    • Sustainable product systems–experiences based on case projects in sustainable product development
    • Hanssen OJ (1999) Sustainable product systems–experiences based on case projects in sustainable product development. J Clean Prod 7(1):27–41
    • (1999) J Clean Prod , vol.7 , Issue.1 , pp. 27-41
    • Hanssen, O.J.1
  • 18
    • 67651171185 scopus 로고    scopus 로고
    • Service CAD system to integrate product and human activity for total value
    • Hara T, Arai T, Shimomura Y, Sakao T (2009) Service CAD system to integrate product and human activity for total value. CIRP J Manuf Sci Technol 1(4):262–271
    • (2009) CIRP J Manuf Sci Technol , vol.1 , Issue.4 , pp. 262-271
    • Hara, T.1    Arai, T.2    Shimomura, Y.3    Sakao, T.4
  • 20
    • 84938748353 scopus 로고    scopus 로고
    • He Y, Sun H, Lai KK, Chen Y, Published online at: Serv Bus
    • He Y, Sun H, Lai KK, Chen Y (2014) Organizational empowerment and service strategy in manufacturing. Published online at: http://link.springer.com/article/10.1007/s11628-014-0233-2 Serv Bus
    • (2014) Organizational empowerment and service strategy in manufacturing
  • 21
    • 70349753154 scopus 로고    scopus 로고
    • Multi-criteria decision making approaches for supplier evaluation and selection: a literature review
    • Ho W, Xu X, Dey PK (2010) Multi-criteria decision making approaches for supplier evaluation and selection: a literature review. Eur J Oper Res 202(1):16–24
    • (2010) Eur J Oper Res , vol.202 , Issue.1 , pp. 16-24
    • Ho, W.1    Xu, X.2    Dey, P.K.3
  • 22
    • 33744485022 scopus 로고    scopus 로고
    • Eco-efficiency of take-back and recycling, a comprehensive approach
    • Huisman J, Stevels LM (2006) Eco-efficiency of take-back and recycling, a comprehensive approach. IEEE Trans Electron Packag Manuf 29(2):83–90
    • (2006) IEEE Trans Electron Packag Manuf , vol.29 , Issue.2 , pp. 83-90
    • Huisman, J.1    Stevels, L.M.2
  • 23
    • 80052104414 scopus 로고    scopus 로고
    • ISO 14041: environmental management-life cycle assessment-goal and scope definition and inventory analysis
    • ISO (1998) ISO 14041: environmental management-life cycle assessment-goal and scope definition and inventory analysis. ISO (International Organization for Standardization)
    • (1998) ISO (International Organization for Standardization)
  • 24
    • 43049098277 scopus 로고    scopus 로고
    • Product service systems as systemic cures for obese consumption and production
    • Kang MJ, Wimmer R (2008) Product service systems as systemic cures for obese consumption and production. J Clean Prod 16(11):1146–1152
    • (2008) J Clean Prod , vol.16 , Issue.11 , pp. 1146-1152
    • Kang, M.J.1    Wimmer, R.2
  • 25
    • 84865470265 scopus 로고    scopus 로고
    • A relation-based model for analyzing ecosystems of products, services and stakeholders
    • Kang C, Hong YS, Kim KJ, Park K (2011) A relation-based model for analyzing ecosystems of products, services and stakeholders. J Korean Inst Ind Eng 37(1):41–54
    • (2011) J Korean Inst Ind Eng , vol.37 , Issue.1 , pp. 41-54
    • Kang, C.1    Hong, Y.S.2    Kim, K.J.3    Park, K.4
  • 27
    • 84864399755 scopus 로고    scopus 로고
    • Developing a process of concept generation for new product–service systems: a QFD and TRIZ-based approach
    • Kim S, Yoon B (2012) Developing a process of concept generation for new product–service systems: a QFD and TRIZ-based approach. Serv Bus 6(3):323–348
    • (2012) Serv Bus , vol.6 , Issue.3 , pp. 323-348
    • Kim, S.1    Yoon, B.2
  • 28
    • 84969998004 scopus 로고    scopus 로고
    • A concept generation support system for product–service system development
    • Kim KJ, Lim CH, Lee DH, Lee J, Hong YS, Park K (2012) A concept generation support system for product–service system development. Serv Sci 4(4):349–364
    • (2012) Serv Sci , vol.4 , Issue.4 , pp. 349-364
    • Kim, K.J.1    Lim, C.H.2    Lee, D.H.3    Lee, J.4    Hong, Y.S.5    Park, K.6
  • 29
    • 27744509293 scopus 로고    scopus 로고
    • Strategic evolution of eco-products: a product life cycle planning methodology
    • Kobayashi H (2005) Strategic evolution of eco-products: a product life cycle planning methodology. Res Eng Des 16(1–2):1–16
    • (2005) Res Eng Des , vol.16 , Issue.1-2 , pp. 1-16
    • Kobayashi, H.1
  • 30
    • 33745712937 scopus 로고    scopus 로고
    • Building stakeholder networks to develop and deliver product–service-systems: practical experiences on elaborating pro-active materials for communication
    • Krucken L, Meroni A (2006) Building stakeholder networks to develop and deliver product–service-systems: practical experiences on elaborating pro-active materials for communication. J Clean Prod 14(17):1502–1508
    • (2006) J Clean Prod , vol.14 , Issue.17 , pp. 1502-1508
    • Krucken, L.1    Meroni, A.2
  • 31
    • 10044296449 scopus 로고    scopus 로고
    • Assessing the sustainability performances of industries
    • Labuschagne C, Brent AC, van Erck RPG (2003) Assessing the sustainability performances of industries. J Clean Prod 13(4):373–385
    • (2003) J Clean Prod , vol.13 , Issue.4 , pp. 373-385
    • Labuschagne, C.1    Brent, A.C.2    van Erck, R.P.G.3
  • 32
    • 84860295416 scopus 로고    scopus 로고
    • Dynamic and multidimensional measurement of product–service system (PSS) sustainability: a triple bottom line (TBL)-based system dynamics approach
    • Lee S, Geum Y, Lee H, Park Y (2012) Dynamic and multidimensional measurement of product–service system (PSS) sustainability: a triple bottom line (TBL)-based system dynamics approach. J Clean Prod 32:173–182
    • (2012) J Clean Prod , vol.32 , pp. 173-182
    • Lee, S.1    Geum, Y.2    Lee, H.3    Park, Y.4
  • 33
    • 84927135057 scopus 로고    scopus 로고
    • Information Service Blueprint: a service blueprinting framework for information-intensive services
    • Lim CH, Kim KJ (2014) Information Service Blueprint: a service blueprinting framework for information-intensive services. Serv Sci 6(4):296–312
    • (2014) Serv Sci , vol.6 , Issue.4 , pp. 296-312
    • Lim, C.H.1    Kim, K.J.2
  • 34
    • 84865483581 scopus 로고    scopus 로고
    • PSS Board: a structured tool for product–service system process visualization
    • Lim CH, Kim KJ, Hong YS, Park K (2012) PSS Board: a structured tool for product–service system process visualization. J Clean Prod 37:42–53
    • (2012) J Clean Prod , vol.37 , pp. 42-53
    • Lim, C.H.1    Kim, K.J.2    Hong, Y.S.3    Park, K.4
  • 35
    • 50949103631 scopus 로고    scopus 로고
    • Economic evaluation of optional recycling processes for waste electronic home appliances
    • Liu X, Tanaka M, Matsui Y (2009) Economic evaluation of optional recycling processes for waste electronic home appliances. J Clean Prod 17(1):53–60
    • (2009) J Clean Prod , vol.17 , Issue.1 , pp. 53-60
    • Liu, X.1    Tanaka, M.2    Matsui, Y.3
  • 36
    • 0036604706 scopus 로고    scopus 로고
    • Clarifying the concept of product–service system
    • Mont O (2002) Clarifying the concept of product–service system. J Clean Prod 10(3):237–245
    • (2002) J Clean Prod , vol.10 , Issue.3 , pp. 237-245
    • Mont, O.1
  • 37
    • 33745712939 scopus 로고    scopus 로고
    • Developing new product service systems (PSS): methodologies and operational tools
    • Morelli N (2006) Developing new product service systems (PSS): methodologies and operational tools. J Clean Prod 14(17):1495–1501
    • (2006) J Clean Prod , vol.14 , Issue.17 , pp. 1495-1501
    • Morelli, N.1
  • 39
    • 84922972617 scopus 로고    scopus 로고
    • Multicriteria tool for evaluating the impacts of product service systems on sustainable development: an application in Austrian companies
    • Omann A (2007) Multicriteria tool for evaluating the impacts of product service systems on sustainable development: an application in Austrian companies. Sustainable Europe Research Institute. http://seri.at/en/economy/2009/08/19/a-multicriteria-tool-for-evaluating-the-impacts-of-product-service-systems-on-sustainable-development-%E2%80%93-an-application-in-austrian-companies/
    • (2007) Sustainable Europe Research Institute
    • Omann, A.1
  • 40
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman A, Zeithaml VA, Berry L (1985) A conceptual model of service quality and its implications for future research. J Mark 49:41–50
    • (1985) J Mark , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.3
  • 41
    • 77953478010 scopus 로고    scopus 로고
    • Impact assessment in SLCA: sorting the sLCIA methods according to their outcomes
    • Parent J, Curcuzzella C, Reveret JP (2010) Impact assessment in SLCA: sorting the sLCIA methods according to their outcomes. Int J Life Cycle Assess 15(2):164–171
    • (2010) Int J Life Cycle Assess , vol.15 , Issue.2 , pp. 164-171
    • Parent, J.1    Curcuzzella, C.2    Reveret, J.P.3
  • 42
    • 34548823790 scopus 로고    scopus 로고
    • Quantifying producer and consumer-based eco-efficiencies for the identification of key ecodesign issues
    • Park PJ, Tahara K (2008) Quantifying producer and consumer-based eco-efficiencies for the identification of key ecodesign issues. J Clean Prod 16(1):95–104
    • (2008) J Clean Prod , vol.16 , Issue.1 , pp. 95-104
    • Park, P.J.1    Tahara, K.2
  • 43
    • 84888816133 scopus 로고    scopus 로고
    • A chance discovery-based approach for new product–service system (PSS) concepts
    • Park H, Yoon J (2015) A chance discovery-based approach for new product–service system (PSS) concepts. Serv Bus 9(1):115–135
    • (2015) Serv Bus , vol.9 , Issue.1 , pp. 115-135
    • Park, H.1    Yoon, J.2
  • 44
    • 33846659038 scopus 로고    scopus 로고
    • Product quality-based eco-efficiency applied to digital cameras
    • Park PJ, Tahara K, Inaba A (2005) Product quality-based eco-efficiency applied to digital cameras. J Environ Manage 83(2):158–170
    • (2005) J Environ Manage , vol.83 , Issue.2 , pp. 158-170
    • Park, P.J.1    Tahara, K.2    Inaba, A.3
  • 45
    • 64249102551 scopus 로고    scopus 로고
    • A life cycle engineering model for technology selection: a case study on plastic injection moulds for low production volumes
    • Pecas P, Ribeiro I, Folgado R, Henriques E (2009) A life cycle engineering model for technology selection: a case study on plastic injection moulds for low production volumes. J Clean Prod 17(9):846–856
    • (2009) J Clean Prod , vol.17 , Issue.9 , pp. 846-856
    • Pecas, P.1    Ribeiro, I.2    Folgado, R.3    Henriques, E.4
  • 47
    • 43949104136 scopus 로고    scopus 로고
    • How to sell services more profitably
    • Reinartz W, Ulaga W (2008) How to sell services more profitably. Harv Bus Rev 86(5):91–96
    • (2008) Harv Bus Rev , vol.86 , Issue.5 , pp. 91-96
    • Reinartz, W.1    Ulaga, W.2
  • 48
    • 67651175850 scopus 로고    scopus 로고
    • The dynamics of industrial product service systems (IPS2): using the net present value approach and real options approach to improve life-cycle management
    • Rese M, Karger M, Strotmann M (2009) The dynamics of industrial product service systems (IPS2): using the net present value approach and real options approach to improve life-cycle management. CIRP J Manuf Sci Technol 1(4):279–286
    • (2009) CIRP J Manuf Sci Technol , vol.1 , Issue.4 , pp. 279-286
    • Rese, M.1    Karger, M.2    Strotmann, M.3
  • 49
    • 33846488533 scopus 로고    scopus 로고
    • Sustainability through servicizing
    • Rothenberg S (2007) Sustainability through servicizing. MIT Sloan Manag Rev 48(2):83–91
    • (2007) MIT Sloan Manag Rev , vol.48 , Issue.2 , pp. 83-91
    • Rothenberg, S.1
  • 50
    • 49449122896 scopus 로고
    • A scaling method for priorities in hierarchical structures
    • Saaty T (1977) A scaling method for priorities in hierarchical structures. J Math Psychol 15:234–281
    • (1977) J Math Psychol , vol.15 , pp. 234-281
    • Saaty, T.1
  • 51
    • 43649083444 scopus 로고    scopus 로고
    • A service evaluation method using mathematical methodologies
    • Shimomura Y, Hara T, Arai T (2008) A service evaluation method using mathematical methodologies. CIRP Ann 57(1):437–440
    • (2008) CIRP Ann , vol.57 , Issue.1 , pp. 437-440
    • Shimomura, Y.1    Hara, T.2    Arai, T.3
  • 52
    • 0006287881 scopus 로고    scopus 로고
    • Development of a multidimensional measure of perceived product quality
    • Stone-Romero EF, Stone DL, Grewal D (1997) Development of a multidimensional measure of perceived product quality. J Qual Manag 2(1):87–111
    • (1997) J Qual Manag , vol.2 , Issue.1 , pp. 87-111
    • Stone-Romero, E.F.1    Stone, D.L.2    Grewal, D.3
  • 53
    • 33745698910 scopus 로고    scopus 로고
    • A quantitative method to evaluate the level of material use in lease/reuse systems of electrical and electronic equipment
    • Tasaki T, Hashimoto S, Moriguchi Y (2006) A quantitative method to evaluate the level of material use in lease/reuse systems of electrical and electronic equipment. J Clean Prod 14(17):1519–1528
    • (2006) J Clean Prod , vol.14 , Issue.17 , pp. 1519-1528
    • Tasaki, T.1    Hashimoto, S.2    Moriguchi, Y.3
  • 54
    • 3242875379 scopus 로고    scopus 로고
    • Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet
    • Tukker A (2004) Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet. Bus Strat Environ 13(4):246–260
    • (2004) Bus Strat Environ , vol.13 , Issue.4 , pp. 246-260
    • Tukker, A.1
  • 55
    • 33745698898 scopus 로고    scopus 로고
    • Product–services as a research field: past, present and future. Reflections from a decade of research
    • Tukker A, Tischner U (2006) Product–services as a research field: past, present and future. Reflections from a decade of research. J Clean Prod 14(17):1152–1156
    • (2006) J Clean Prod , vol.14 , Issue.17 , pp. 1152-1156
    • Tukker, A.1    Tischner, U.2
  • 56
    • 0003453281 scopus 로고    scopus 로고
    • Indicators of sustainable development: guidelines and methodologies
    • UN (2007) Indicators of sustainable development: guidelines and methodologies. New York. http://www.un.org/esa/sustdev/natlinfo/indicators/guidelines.pdf
    • (2007) New York
  • 58
    • 0036466441 scopus 로고    scopus 로고
    • Communicating the eco-efficiency of products and services by means of the eco-costs/value model
    • Vogtlander JG, Bijma A, Brezet HC (2002) Communicating the eco-efficiency of products and services by means of the eco-costs/value model. J Clean Prod 10(1):57–67
    • (2002) J Clean Prod , vol.10 , Issue.1 , pp. 57-67
    • Vogtlander, J.G.1    Bijma, A.2    Brezet, H.C.3
  • 60
    • 33847759109 scopus 로고    scopus 로고
    • Product service systems in the automobile industry: contribution to system innovation?
    • Williams A (2007) Product service systems in the automobile industry: contribution to system innovation? J Clean Prod 15(11–12):1093–1103
    • (2007) J Clean Prod , vol.15 , Issue.11-12 , pp. 1093-1103
    • Williams, A.1
  • 61
    • 59349115377 scopus 로고    scopus 로고
    • A practical methodology for realizing product service systems for consumer products
    • Yang X, Moore P, Pu J, Wong C (2008) A practical methodology for realizing product service systems for consumer products. Comput Ind Eng 56(1):224–235
    • (2008) Comput Ind Eng , vol.56 , Issue.1 , pp. 224-235
    • Yang, X.1    Moore, P.2    Pu, J.3    Wong, C.4
  • 62
    • 80255123688 scopus 로고    scopus 로고
    • An evaluation method for designing a new product–service system
    • Yoon B, Kim S, Rhee J (2012) An evaluation method for designing a new product–service system. Expert Syst Appl 39(3):3100–3108
    • (2012) Expert Syst Appl , vol.39 , Issue.3 , pp. 3100-3108
    • Yoon, B.1    Kim, S.2    Rhee, J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.