Striving for safety: communicating and deciding in sociotechnical systems

Ergonomics

Volumn 58, Issue 4, 2015, Pages 615-634

  Flach, John M ^a   Carroll, John S ^b   Dainoff, Marvin J ^c   Hamilton, W Ian ^d  

^a WRIGHT STATE UNIVERSITY   (United States)

^b MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

^c LIBERTY MUTUAL RESEARCH INSTITUTE FOR SAFETY   (United States)

^d Learning Science   (United Kingdom)

Author keywords

communications; controllability; decision making; dynamical systems; observability; safety; sociotechnical systems

Indexed keywords

ACCIDENT PREVENTION; COMMUNICATION; CONTROLLABILITY; DECISION MAKING; DYNAMICAL SYSTEMS; NUCLEAR FUELS; SERVICE INDUSTRY;

CLOSED LOOPS; DIFFERENT DOMAINS; FOOD INDUSTRIES; GLOBAL CONSTRAINTS; GLOBAL SAFETY; ORGANISATIONAL STRUCTURE; SOCIOTECHNICAL SYSTEMS; WORK DEMANDS;

OBSERVABILITY;

DECISION MAKING; HUMAN; INTERPERSONAL COMMUNICATION; SAFETY; SYSTEM ANALYSIS; SYSTEMS THEORY;

COMMUNICATION; DECISION MAKING; HUMANS; SAFETY; SYSTEMS ANALYSIS; SYSTEMS THEORY;

EID: 84928632954     PISSN: 00140139     EISSN: 13665847     Source Type: Journal    
DOI: 10.1080/00140139.2015.1015621     Document Type: Article

References (46)

1. ArquillaJ., and D.Ronfeldt. 1997. In Athena's Camp. Preparing for Conflict in the Information Age. Santa Monica, CA: Rand National Defense Research Institute.
2. BrennanTroyen A., Lucian L.Leape, Nan M.Laird, LiesiHebert, A. RussellLocalio, Ann G.Lawthers, Joseph P.Newhouse, Paul C.Weiler, and Howard H.Hiatt. 1991. “Incidence of Adverse Events and Negligence in Hospitalized Patients: Results of the Harvard Medical Practice Study I.” New England Journal of Medicine324: 370–376. doi:10.1056/NEJM199102073240604.
3. BrunswikE.1956. Perception and the Representative Design of Psychological Experiments. Berkeley: University of California Press.
4. CarrollJ. S., and S.Hatkenaka. 2001. “Driving Organisational Change in the Midst of Crisis.” MIT Sloan Management Review42 (3): 70–79.
5. ClarkH. H., and S. E.Brennan. 1991. “Grounding in Communication.” In Perspectives on Socially Shared Cognition, edited by L. B.Resnick and J. M.Levine, 222–233. Washington, DC: American Psychological Association.
6. CleggC. W.2000. “Sociotechnical Principles for System Design.” Applied Ergonomics31 (5): 463–477. doi:10.1016/S0003-6870(00)00009-0.
7. ConvertinoG., H. M.Mentis, A.Slavkovic, M. B.Rosson, and J. M.Carroll. 2011. “Supporting Common Ground and Awareness in Emergency Management Planning: A Design Research Project.” ACM Transactions on Computer-Human Interaction18 (4): 1–34. doi:10.1145/2063231.2063236.
8. FlachJ. M.2008. “Mind the Gap: A Skeptical View of Macrocognition.” In Naturalistic Decision Making and Macrocognition, edited by J. M.Schraagen, L. G.Militello, T.Ormerod, and R.Lipshitz, 27–40. Aldershot: Ashgate.
9. FlachJ. M., K. B.Bennett, R. J.Jagacinski, M.Mulder, and M. M.van Paassen. 2013. “The Closed-Loop Dynamics of Cognitive Work.” In The Oxford Handbook of Cognitive Engineering, edited by J. D.Lee and A.Kirlik, 19–35. Oxford: Oxford University Press.
10. FlachJ. M., R. J.Jagacinski, M. R. H.Smith, and B.McKenna. 2011. “Coupling Perception, Action, Intention, and Value: A Control Theoretic Approach to Driving Performance.” In Handbook of Driving Simulation for Engineering, Medicine and Psychology, edited by D. L.Fisher, M.Rizzo, J. K.Caird, and J. D.Lee, 43.1–43.16. Boca Raton, FL: Taylor and Francis, CRC Press.
11. FlachJ., M.Mulder, and M. M.van Paassen. 2004. “The Concept of the ‘Situation’ in Psychology.” In A Cognitive Approach to Situation Awareness: Theory, Measurement, and Application, edited by S.Banbury and S.Tremblay, 42–60. Aldershot: Ashgate.
12. FlachJ. M., D.Steele-Johnson, V. L.Shalin, and G. C.Hamilton. 2014. “Coordination and Control in Emergency Response.” In Handbook of Emergency Response: Human Factors and Systems Engineering Approach, edited by A.Badiru and L.Racz. Boca Raton, FL: Taylor and Francis.
13. HaslamR., and D.Stubbs. 2006. Understanding and Preventing Falls. Boca Raton, FL: Taylor and Francis.
14. HayekF.1945. “The Use of Knowledge in Society.” The American Economic Review35 (4): 519–530.
15. Hayes-LundyC., R. S.Ward, J. R.Saffle, R.Reddy, G. D.Warden, and W. A.Schnebly. 1991. “Grease Burns at Fast-Food Restaurants. Adolescents at Risk.” Journal of Burn Care Rehabilitation12 (2): 203–208. doi:10.1097/00004630-199103000-00023.
16. HutchinsE.1995. Cognition in the Wild. Cambridge, MA: MIT Press.
17. Institute of Medicine. 1999. To Err is Human: Building a Safer Health Care System. Washington, DC: National Academies Press.
18. JagacinskiR. J., and J. M.Flach. 2003. Control Theory for Humans: Quantitative Approaches to Modeling Performance. Mahwah, NJ: Erlbaum.
19. JuarreroA.1999. Dynamics in Action: Intentional Behavior as a Complex System. Cambridge, MA: MIT Press.
20. LeamonT. B., and P. L.Murphy. 1995. “Occupational Slips and Falls: More than a Trivial Problem.” Ergonomics38 (3): 487–498. doi:10.1080/00140139508925120.
21. LevesonN. G.2012. Engineering a Safer World. Systems Thinking Applied to Safety. Cambridge, MA: MIT Press.
22. Liberty Mutual Research Institute for Safety. 2012. “2012 Liberty Mutual Workplace Safety Index.” Accessed July 8, 2013. http://www.libertymutualgroup.com/omapps/ContentServer?pagename = LMGroup/Views/LMG&ft = 2&fid = 1138356633468&ln = en.
23. LindblomC.1959. “The Science of ‘Muddling Through’.” Public Administration Review19 (2): 79–88. doi:10.2307/973677.
24. LindblomC.1979. “Still Muddling, Not Yet Through.” Public Administration Review39 (6): 517–526. doi:10.2307/976178.
25. MandelbrotB. B.1983. The Fractal Geometry of Nature. New York: Freeman.
26. MarchJ.1991. “Exploration and Exploitation in Organisational Learning.” Organisation Science2 (1): 71–87. doi:10.1287/orsc.2.1.71.
27. MayerR. C., J. H.Davis, and F. D.Schoorman. 1995. “An Intergrative Model of Organizational Trust.” The Academy of Management Review20 (3): 709–734.
28. PattersonE. S., J.Watts-Perotti, and D. D.Woods. 1999. “Voice Loops as Coordination Aids in Space Shuttle Mission Control.” Computer Supported Cooperative Work: The Journal of Collaborative Computing8 (4): 353–371. doi:10.1023/A:1008722214282.
29. PerrowC.1999. Normal Accidents: Living with High-Risk Technology. Princeton, NJ: Princeton University Press.
30. PewR. W., and S.Baron. 1978. “The Components of an Information Processing Theory of Skilled Performance Based on an Optimal Control Perspective.” In Information Processing in Motor Control and Learning, edited by G. E.Stelmach, 71–78. New York: Academic Press.
31. RasmussenJ., A. M.Pejtersen, and L. P.Goodstein. 1994. Cognitive Systems Engineering. New York: John Wiley and Sons.
32. RasmussenJ., and I.Svedung. 2000. Proactive Risk Management in a Dynamic Society. Stockholm: Swedish Rescue Services Agency.
33. RochlinG.1997. Trapped in the Net. The Unanticipated Consequences of Computerization. Princeton, NJ: Princeton University Press.
34. RochlinG., T.La Porte, and K.Roberts. 1987. “The Self-Designing, High-Reliability Organisation.” Naval War College Review40 (4): 76–90.
35. RudolphJ. W., J. B.Morrison, and J. S.Carroll. 2009. “The Dynamics of Action-Oriented Problem Solving: Linking Interpretation and Choice.” Academy of Management Review34 (4): 733–756. doi:10.5465/AMR.2009.44886170.
36. SageA. P., and C. D.Cuppan. 2001. “On the Systems Engineering and Management of Systems of Systems and Federations of Systems.” Information, Knowledge Systems Management2: 245–325.
37. ShattuckL.2000. “Communicating Intent and Imparting Presence.” Military ReviewMarch–April: 66–72.
38. SheridanT. B., and W. R.Ferrell. 1974. Man–Machine Systems. Cambridge, MA: MIT Press.
39. SimonH. A.1969. The Sciences of the Artificial. Cambridge, MA: MIT Press.
40. StermanJ. D.2000. Business Dynamics. New York: McGraw-Hill.
41. SuchmanL.1987. Plans and Situated Actions: The Problem of Human–Machine Interaction. New York: Cambridge University Press.
42. Todd, P. M., and G.Gigerenzer, eds. 2012. Ecological Rationality: Intelligence in the World. New York: Oxford University Press.
43. VermaS. K., W. R.Chang, T. K.Courtney, D. A.Lombardi, Y. H.Huang, M. J.Brennan, M. A.Mittleman, and M. J.Perry. 2010. “Workers' Experience of Slipping in U.S. Limited-Service Restaurants.” Journal of Occupational and Environmental Hygiene7 (9): 491–500. doi:10.1080/15459624.2010.486693.
44. VermaS. K., W. R.Chang, T. K.Courtney, D. A.Lombardi, Y. H.Huang, M. J.Brennan, M. A.Mittleman, J. H.Ware, and M. J.Perry. 2011. “A Prospective Study of Floor Surface, Shoes, Floor Cleaning and Slipping in US Limited-Service Restaurant Workers.” Occupational and Environmental Medicine68 (4): 279–285. doi:10.1136/oem.2010.056218.
45. VicenteK. J.1999. Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work. Mahwah, NJ: Lawrence Erlbaum Associates.
46. WeickK. E.1995. Sensemaking in Organisations. Thousand Oaks, CA: Sage Publications.