Measuring organisational readiness for patient engagement (more): An international online delphi consensus study

BMC Health Services Research

Volumn 15, Issue 1, 2015, Pages

  Oostendorp, Linda J M ^a   Durand, Marie Anne ^a,b   Lloyd, Amy ^c   Elwyn, Glyn ^b  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

^b DARTMOUTH INSTITUTE FOR HEALTH POLICY AND CLINICAL PRACTICE   (United States)

^c CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Ability; Delphi consensus procedure; Implementation; Organisational readiness; Patient engagement; Scale development; Willingness

Indexed keywords

ADULT; DELPHI STUDY; FEMALE; HEALTH CARE DELIVERY; HUMAN; INTERNET; MALE; MIDDLE AGED; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT PARTICIPATION; PSYCHOMETRY; QUESTIONNAIRE; STATISTICS AND NUMERICAL DATA;

ADULT; DELIVERY OF HEALTH CARE; DELPHI TECHNIQUE; FEMALE; HUMANS; INTERNET; MALE; MIDDLE AGED; ORGANIZATIONAL CULTURE; ORGANIZATIONAL INNOVATION; PATIENT PARTICIPATION; PSYCHOMETRICS; SURVEYS AND QUESTIONNAIRES;

EID: 84928103189     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/s12913-015-0717-3     Document Type: Article

References (35)

1. Dentzer S. Rx for the 'blockbuster drug' of patient engagement. Health Aff. 2013;32(2):202 (Millwood).
2. Coulter A. Engaging patients in healthcare. Maidenhead: Open University Press; 2011.
3. Strategy Unit - NHS England. Planning and delivering service changes for patients. A good practice guide for commissioners on the development of proposals for major service changes and reconfigurations. 2013. http://www.england.nhs.uk/wp-content/uploads/2013/12/plan-del-servchge1.pdf.
4. National Voices. People shaping health and social care [http://www.nationalvoices.org.uk/evidence].
5. Coulter A, Edwards A, Elwyn G, Thomson R. Implementing shared decision making in the UK. Z Evid Fortbild Qual Gesundhwes. 2011;105(4):300-4.
6. King E, Taylor J, Williams R, Vanson T. The MAGIC programme: evaluation. 2013. http://www.health.org.uk/public/cms/75/76/313/4173/MAGIC%20evaluation.pdf?realName=J1N5Vk.pdf.
7. Elwyn G, Legare F, van der Weijden T, Edwards A, May C. Arduous implementation: does the Normalisation Process Model explain why it's so difficult to embed decision support technologies for patients in routine clinical practice. Implementation Sci. 2008;3:57.
8. Ipsos MORI. Patient Feedback Survey. 2012. http://www.institute.nhs.uk/images/documents/Share%20and%20network/PEN/National%20Survey%20Summary%20Report%20send%20to%20AK%204%2012.pdf.
9. Gallivan J, Kovacs Burns KA, Bellows M, Eigenseher C. The Many Faces of Patient Engagement. J Particip Med. 2012;4:e32.
10. Carman KL, Dardess P, Maurer M, Sofaer S, Adams K, Bechtel C, et al. Patient and family engagement: A framework for understanding the elements and developing interventions and policies. Health Aff. 2013;32(2):223-31 (Millwood).
11. Gravel K, Légaré F, Graham ID. Barriers and facilitators to implementing shared decision-making in clinical practice: A systematic review of health professionals' perceptions. Implementation Sci. 2006;1:16.
12. Légaré F, Ratté S, Gravel K, Graham ID. Barriers and facilitators to implementing shared decision-making in clinical practice: update of a systematic review of health professionals' perceptions. Patient Educ Couns. 2008;73(3):526-35.
13. Johnson A, Bament D. Improving the quality of hospital services: how diverse groups of consumers prefer to be involved. Aust Health Rev. 2002;25(6):194-205.
14. Williams I. Organizational readiness for innovation in health care: some lessons from the recent literature. Health Serv Manage Res. 2011;24(4):213-8.
15. Troy K. Change management: An overview of current initiatives: Conference Board. New York, NY; 1994.
16. Kotter JP. Leading Change. Boston, MA: Harvard Business Press; 1996.
17. Weiner BJ. A theory of organizational readiness for change. Implementation Sci. 2009;4:67.
18. Weiner BJ, Amick H, Lee SY. Conceptualization and measurement of organizational readiness for change: A review of the literature in health services research and other fields. Med Care Res Rev. 2008;65(4):379-436.
19. Shea CM, Jacobs SR, Esserman DA, Bruce K, Weiner BJ. Organizational readiness for implementing change: A psychometric assessment of a new measure. Implementation Sci. 2014;9:7.
20. Hasson F, Keeney S, McKenna H. Research guidelines for the Delphi survey technique. J Adv Nurs. 2000;32(4):1008-15.
21. Keeney S, Hasson F, McKenna H. Consulting the oracle: Ten lessons from using the Delphi technique in nursing research. J Adv Nurs. 2006;53(2):205-12.
22. Institute for Family Centered Care and the American Hospital Association. Strategies for leadership. Patient and family centred care. A hospital self-assessment inventory. 2004. http://www.aha.org/content/00-10/assessment.pdf.
23. Frampton S, Guastello S, Brady C, Hale M, Horowitz S, Smith SB, et al. Patient-centered care improvement guide. 2008. http://www.patient-centeredcare.org/inside/chapter3-Form-Self-Assess-Tool1.pdf.
24. Australian Commission on Safety and Quality in Health Care Sydney. Patientcentred care: Improving quality and safety through partnerships with patients and consumers. 2011. http://www.patient-centeredcare.org/inside/chapter3-Form-Self-Assess-Tool1.pdf.
25. Wynia MK, Johnson M, McCoy TP, Griffin LP, Osborn CY. Validation of an organizational communication climate assessment toolkit. Am J Med Qual. 2010;25(6):436-43.
26. Elwyn G, O'Connor A, Stacey D, Volk R, Edwards A, Coulter A, et al. Developing a quality criteria framework for patient decision aids: online international Delphi consensus process. BMJ. 2006;333(7565):417.
27. Rao JK, Anderson LA, Sukumar B, Beauchesne DA, Stein T, Frankel RM. Engaging communication experts in a Delphi process to identify patient behaviors that could enhance communication in medical encounters. BMC Health Serv Res. 2010;10:97.
28. Bristol Online Surveys [http://survey.bris.ac.uk/].
29. Barr PJ, Thompson R, Walsh T, Grande SW, Ozanne EM, Elwyn G. The psychometric properties of CollaboRATE: A fast and frugal patient-reported measure of the shared decision-making process. J Med Internet Res. 2014;16(1):e2.
30. Elwyn G, Barr PJ, Grande SW, Thompson R, Walsh T, Ozanne EM. Developing CollaboRATE: A fast and frugal patient-reported measure of shared decision making in clinical encounters. Patient Educ Couns. 2013;93(1):102-7.
31. Elwyn G, Hutchings H, Edwards A, Rapport F, Wensing M, Cheung WY, et al. The OPTION scale: measuring the extent that clinicians involve patients in decision-making tasks. Health Expect. 2005;8(1):34-42.
32. Tomson C, Durand M-A, Cullen R. Shared decision-making in kidney care: The challenge of measurement. British Journal of Renal Medicine. 2013;18(1):23-5.
33. Moret L, Nguyen JM, Pillet N, Falissard B, Lombrail P, Gasquet I. Improvement of psychometric properties of a scale measuring inpatient satisfaction with care: A better response rate and a reduction of the ceiling effect. BMC Health Serv Res. 2007;7:197.
34. Hofstede SN, van Bodegom-Vos L, Wentink MM, Vleggeert-Lankamp CL, Vliet Vlieland TP, Marang-van de Mheen PJ. Most important factors for the implementation of shared decision making in sciatica care: ranking among professionals and patients. PLoS One. 2014;9(4):e94176.
35. Hofstede SN, Marang-van de Mheen PJ, Wentink MM, Stiggelbout AM, Vleggeert-Lankamp CL, Vliet Vlieland TP, et al. Barriers and facilitators to implement shared decision making in multidisciplinary sciatica care: A qualitative study. Implementation Sci. 2013;8:95.