An integrative framework for extending the boundaries of the museum visit experience: linking the pre, during and post visit phases

Information Technology and Tourism

Volumn 15, Issue 1, 2015, Pages 17-47

  Kuflik, Tsvi ^a   Wecker, Alan J ^a   Lanir, Joel ^a   Stock, Oliviero ^b  

^a UNIVERSITY OF HAIFA   (Israel)

^b ITC IRST   (Italy)

Author keywords

Mobile guides; Mobile guides development framework; Visitors guides

Indexed keywords

EID: 84924809786     PISSN: 10983058     EISSN: 19434294     Source Type: Journal    
DOI: 10.1007/s40558-014-0018-4     Document Type: Article

References (63)

1. Abowd DG, Atkeson CG, Hong J, Long S, Kooper R, Pinkerton M (1997) Cyberguide: a mobile context-aware tour guide. Wireless Netw 3(5):421–433
2. Amato F, Chianese A, Mazzeo A, Moscato V, Picariello A, Piccialli F (2013) The talking museum project. Proc Comput Sci 21:114–121
3. Angelaccio M, Basili A, Buttarazzi B, Liguori W (2012) June. Smart and mobile access to cultural heritage resources: a case study on ancient Italian renaissance villas. In: 2012 IEEE 21st international workshop on enabling technologies: infrastructure for collaborative enterprises (WETICE). IEEE, pp 310–314
4. Ardissono L, Kuflik T, Petrelli D (2012) Personalization in cultural heritage: the road travelled and the one ahead. User Model User Adapt Interact 22(1–2):73–99
5. Armbrust M, Fox A, Griffith R, Joseph AD, Katz R, Konwinski A, Zaharia M (2010) A view of cloud computing. Commun ACM 53(4):50–58
6. Atzori L, Iera A, Morabito G (2010) The internet of things: a survey. Comput Netw 54(15):2787–2805
7. Belinky I, Lanir J, Kuflik T (2012) Using handheld devices and situated displays for collaborative planning of a museum visit. In: Proceedings of the 2012 international symposium on pervasive displays (PerDis ‘12), Porto. ACM, New York (Article 19)
8. Bitgood S, Shettel HH (1996) An overview of visitor studies. J Museum Educ 21(3):6–10
9. Boiano S, Bowen JP, Gaia G (2012) Usability, design and content issues of mobile apps for cultural heritage promotion: the Malta Culture Guide experience. arXiv:1207.3422
10. Choudary O, Charvillat V, Grigoras R, Gurdjos P (2009) MARCH: mobile augmented reality for cultural heritage. In: Proceedings of the 17th ACM international conference on multimedia. ACM, pp 1023–1024
11. Cohen E (1985) The Tourist Guide: the origins, structure, and dynamics of a role. Ann Tourism Res 12(1):5–29
12. Coralini A, Guidazzoli A, Malfetti P, Spigarolo M, Baglivo A (2014) Cloud computing and virtual heritage: the social media-oriented paradigm experienced at Cineca. In: 2014 IEEE 3rd symposium on network cloud computing and applications (NCCA). IEEE, pp 121–124
13. Costello S (2013) How many apps are in the iPhone app store. About.com Guide (June 2014). http://ipod.about.com/od/iphonesoftwareterms/qt/apps-in-app-store.htm. (Retrieved 22 June 2014)
14. Dediu H (2012) App developers receive $12 for each iOS device sold. Asymco (Feb. 2012). http://www.asymco.com/2012/02/19/app-developers-get-12-for-each-ios-device-sold/. (Retrieved 22 June 2014)
15. Dim E, Kuflik T (2013) Early detection of pairs of visitors by using a museum triage. Selected papers from museums and the web 2013, pp 113–124
16. Dunstall S, Horn M, Kylbi P, Krishnamoorthy M, Owens B, Sier D, Thiebaux S (2003) An automated itinerary planning system for holiday travel. Inf Technol Tourism 6(3):195–210
17. Falk JH (2009) Identity and the museum visitor experience. Left Coast Press Inc., Walnut Creek
18. Farrell J, Nezlek GS (2007) Rich internet applications the next stage of application development. In: 29th International conference on information technology interfaces, 2007 (ITI 2007). IEEE, Cavtat, pp 413–418
19. Gavalas D, Economou D (2011) Development platforms for mobile applications: status and trends. IEEE Softw 28(1):77–86
20. Giemza A (2013) Mobilogue—a tool for creating and conducting mobile supported field trips. QScience proceedings, 12th world conference on mobile and contextual learning (mLearn 2013)
21. IMLS grant (2009) http://tapintomuseums.org/IMLS-Grant. (Accessed 2 Sep 2013)
22. Hanson R, Tacy A (2007) GWT in action: easy ajax with the google web toolkit. Manning Publication
23. Haugstvedt AC, Krogstie J (2012) Mobile augmented reality for cultural heritage: a technology acceptance study. In: 2012 IEEE international symposium on mixed and augmented reality (ISMAR), pp 247–255
24. Heckmann D, Krueger A (2003) A user modeling markup language (UserML) for ubiquitous computing. User modeling 2003. Springer, Berlin, pp 393–397
25. Heckmann D, Schwartz T, Brandherm B, Schmitz M, von Wilamowitz-Moellendorff M (2005) GUMO—the general user model ontology. Proceedings of the 10th international conference on user modeling (UM’2005), Edinburgh. Springer, Berlin, LNAI 3538, pp 428–432
26. Höpken W, Fuchs M, Zanker M, Beer T (2010) Context-based adaptation of mobile applications in tourism. J Inf Technol Tourism 12(2):175–195
27. Kenteris M, Gavalas D, Economou D (2009) An innovative mobile electronic tourist guide application. Pers Ubiquit Comput 1:103–118
28. Kenteris M, Gavalas D, Economou D (2011) Electronic mobile guides: a survey. Pers Ubiquit Comput 15(1):97–111
29. Koers W, van der Giessen A, van Weelden M, Becker J (2012) Future of cultural heritage—impact of external developments—paper incorporating the outcomes of the 18 December 2012 European Policy Workshop, Brussels. http://www.foresightfordevelopment.org/sobipro/55/979-future-of-cultural-heritage-impact-of-external-developments (Accessed 29 June 2014)
30. Kuflik T, Stock O, Zancanaro M, Gorfinkel A, Jbara S, Kats S, Sheidin J, Kashtan N (2011) A visitor’s guide in an “active museum”: presentations, communications, and reflection. ACM J Comput Cult Heritage 3(3):Article 11
31. Kuflik T, Lanir J, Dim E, Wecker A, Corra M, Zancanaro M, Stock O (2012) Indoor positioning in cultural heritage: challenges and a solution. In: 2012 IEEE 27th convention of proceedings of the electrical and electronics engineers in Israel (IEEEI), Eilat
32. Kuflik T, Wecker A, Lanir J, Mogilevsky O, Kali Y, Maayan E, Korman M, Weiss T, Amber E, Rimon O (2013) A different kind of experience: using a smart mobile guide for education and aging research at the Hecht museum. Museums and the web. http://mw2013.museumsandtheweb.com/paper/hecht-smart-mobile-guide/. (Accessed 2 Sep 2013)
33. Lanir J, Wecker AJ, Kuflik T, Dim E, Beja I, Belinky I, Gordon I, Kashtan N, Mogilevsky O, Stock O, Zancanaro M (2010) From a research prototype to a deployed system: the case of the Hecht museum visitor’s guide. MCIS 2010, Tel Aviv, Paper 53. http://aisel.aisnet.org/mcis2010/53/ (Accessed Sep 2013)
34. Lanir J, Kuflik T, Stock O, Wecker A, Zancanaro M (2011) Examining proactiveness and choice in a location-aware mobile museum guide. Interact Comput 23(5):513–524
35. Lanir J, Kuflik T, Dim E, Wecker A, Stock O (2013) The influence of a location-aware mobile guide on museum visitors’ behavior patterns. Interacting with computers (available online, accessed Sep 2013)
36. Lanir J, Kuflik T, Zolantz I, Lanzet U (2013) Personalized video summary of a museum visit. AI* HCI@ AI* IA, Torino
37. Lanir J, Bak P, Kuflik T (2014) Visualizing proximity-based spatiotemporal behavior of museum visitors using tangram diagrams. Comput Graphics Forum 33(3):261–270
38. Lubbers P, Albers B, Salim F (2011) Using the WebSocket API. Pro HTML5 Programming, 159-91
39. Marty PF (2007) Museum websites and museum visitors: before and after the museum visit. Museum Manage Curatorship 22(4):337–360
40. McManus P (1991) Towards understanding the needs of museum visitors. In: Lord B, Lord GD (eds) Manual of museum planning. HMSO, London, pp 35–51
41. Meliá S, Martínez JJ, Mira S, Osuna J, Gómez J (2010) An eclipse plug-in for model-driven development of rich internet applications. Web Engineering, pp 514–517
42. Mendes CM, Silva L, Bellon OR (2012) IMAGO visualization System: an interactive web-based 3D visualization system for cultural heritage applications. J Multimedia 7(2):205–210
43. Oberlander J, O’Donnell M, Mellish C, Knott A (1998) Conversation in the museum: experiments in dynamic hypermedia with the intelligent labeling explorer. New Rev Multimedia Hypermedia 4:11–32
44. Petrelli D, Ciolfi L, van Dijk D, Hornecker E, Not E, Schmidt A (2013) Integrating material and digital: a new way for cultural heritage. Interactions 20(4):58–63
45. Raptis D, Tselios N, Avouris N (2005) Context-based design of mobile applications for museums: a survey of existing practices. In: Proceedings of the 7th international conference on human computer interaction with mobile devices and services (MobileHCI 2005), Salzburg, pp 153–160
46. Ricci F, Werthner H (2001) Case base querying for travel planning recommendation. Inf Technol Tourism 4(3–4):215–226
47. Schaffers H, Komninos N, Pallot M, Trousse B, Nilsson M, Oliveira A (2011) Smart cities and the future internet: towards cooperation frameworks for open innovation. Springer, Berlin, pp 431–446
48. Semper R, Spasojevic M (2002) The electronic guidebook: using portable devices and a wireless web-based network to extend the museum experience. In: Proceedings of museums and the web conference, Boston. http://www.archimuse.com/mw2002/papers/semper/semper.html
49. Sheng CW, Chen MC (2012) A study of experience expectations of museum visitors. Tour Manag 33:53–60
50. Snickars P (2009) The archival cloud. The YouTube reader. National Library of Sweden, Stockholm, pp 292–313
51. Stock O (2001) Language-based interfaces and their application for cultural tourism. American Association for Artificial Intelligence, Menlo Park. AI Magazine 22(1):85–97
52. Stock O, Carenini G, Cecconi F, Franconi E, Lavelli A, Magnini B, Pianesi F, Ponzi M, Samek-Lodovici V, Strapparava C (1993) Alfresco: enjoying the combination of NLP and hypermedia for information exploration. In: Maybury MT (ed) Intelligent multimedia interfaces. AAAI Press, Menlo Park, pp 197–224
53. Stock O, Zancanaro M, Busetta P, Callaway C, Krüger A, Kruppa M, Kuflik T, Not E, Rocchi C (2007) Adaptive, intelligent presentation of information for the museum visitor in PEACH. User Model User Adapt Interact 17(3):257–304
54. Tallon L (2012) Museums and mobile 2012. http://www.slideshare.net/LoicT/museums-mobile-in-2012-survey-results?ref=http://www.museums-mobile.org/survey/. (Accessed July 2014)
55. Tallon L, Walker K (eds) (2008) Digital technologies and the museum experience: handheld guides and other media. Rowman Altamira
56. Umlauft M, Pospischil G, Niklfeld G, Michlmayr E (2003) LoL@, a mobile tourist guide for UMTS. In: Werthnerand H, Veit E (eds) Information technology and tourism, vol 5, pp 151–164
57. Van Aart C, Wielinga B, Van Hage WR (2010) Mobile cultural heritage guide: location-aware semantic search. In: Knowledge engineering and management by the masses. Springer, Berlin, pp 257–271
58. Walhimer M (2011) The future of interactivity? Museum planing. http://museumplanner.org/future-of-interactivity/. (Accessed July 2014)
59. Wang Y, Stash N, Aroyo L, Gorgels P, Rutledge L, Schreiber G (2008) Recommendations based on semantically enriched museum collections. J Web Semantics 6(4):283–290
60. Wecker AJ, Lanir J, Kuflik T, Stock O (2011) Pathlight: supporting navigation of small groups in the museum context. In: Proceedings of the 13th international conference on human computer interaction with mobile devices and services, Stockholm, pp 569–574
61. Weiser M (1991) The computer for the 21st century. Sci Am 265(3):94–104
62. Wigelius H, Väätäjä H (2009) Dimensions of context affecting user experience in mobile work. In: Human–computer interaction—INTERACT 2009. Springer, pp 604–617
63. Zhang Y, Luo Y (2010) An architecture and implement model for Model-View-Presenter pattern. In: 2010 3rd international conference on computer science and information technology, vol 8, pp 532–536