Do incumbents improve service quality in response to entry? Evidence from airlines' on-time performance

Management Science

Volumn 61, Issue 2, 2015, Pages 372-390

  Prince, Jeffrey T ^a   Simon, Daniel H ^b  

^a INDIANA UNIVERSITY   (United States)

^b INDIANA UNIVERSITY   (United States)

Author keywords

: On time performance; Airlines; Entry; Entry threat; Quality competition

Indexed keywords

AIR TRANSPORTATION; COMPETITION; COSTS; QUALITY CONTROL; QUALITY OF SERVICE;

DIFFERENTIATION STRATEGIES; ENTRY; ENTRY THREAT; LOW-COST CARRIERS; ON-TIME PERFORMANCE; PRICE COMPETITION; QUALITY COMPETITION; SOUTHWEST AIRLINES;

CIVIL AVIATION;

EID: 84922364623     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.2014.1918     Document Type: Article

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