Multimarket contact and service quality: Evidence from on-time performance in the U.S. airline industry

Academy of Management Journal

Volumn 52, Issue 2, 2009, Pages 336-354

  Prince, Jeffrey ^a   Simon, Daniel ^a  

^a Cornell University ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 65249162367     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.5465/AMJ.2009.37308251     Document Type: Article

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