The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: A cross-sectional survey

BMJ Open

Volumn 5, Issue 1, 2015, Pages

  Bourne, Tom ^a,b,c   Wynants, Laure ^b   Peters, Mike ^d   Van Audenhove, Chantal ^e   Timmerman, Dirk ^b,c   Van Calster, Ben ^b   Jalmbrant, Maria ^f  

^a QUEEN CHARLOTTE S AND CHELSEA HOSPITAL   (United Kingdom)

^b UNIVERSITY OF LEUVEN   (Belgium)

^c UNIVERSITY HOSPITALS LEUVEN   (Belgium)

^d BRITISH MEDICAL ASSOCIATION   (United Kingdom)

^e KU Leuven University   (Belgium)

^f SOUTH LONDON AND MAUDSLEY NHS FOUNDATION TRUST   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ANXIETY; ARTICLE; ATTITUDE; CLINICAL PRACTICE; CROSS-SECTIONAL STUDY; DEPRESSION; FEMALE; HEALTH; HUMAN; MAJOR CLINICAL STUDY; MALE; PERSONAL EXPERIENCE; PHYSICIAN; QUESTIONNAIRE; SUICIDAL IDEATION; UNITED KINGDOM; WELFARE; ANXIETY DISORDERS; BULLYING; DEFENSIVE MEDICINE; DEPRESSIVE DISORDER; GREAT BRITAIN; MEDICAL LEAVE; MENTAL STRESS; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOLOGY; WHISTLEBLOWING; YOUNG ADULT;

ADULT; AGED; ANXIETY; ANXIETY DISORDERS; BULLYING; CROSS-SECTIONAL STUDIES; DEFENSIVE MEDICINE; DEPRESSION; DEPRESSIVE DISORDER; FEMALE; GREAT BRITAIN; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIANS; PRACTICE PATTERNS, PHYSICIANS'; SICK LEAVE; STRESS, PSYCHOLOGICAL; SUICIDAL IDEATION; SURVEYS AND QUESTIONNAIRES; WHISTLEBLOWING; YOUNG ADULT;

EID: 84921736186     PISSN: None     EISSN: 20446055     Source Type: Journal    
DOI: 10.1136/bmjopen-2014-006687     Document Type: Article

References (25)

1. White C. Complaints against doctors continue to rise. BMJ Careers 30 September 2013. http://careers.bmj.com/careers/advice/view-article.html?id=20014782 (accessed 25 Nov 2013).
2. General Medical Council. Fitness to Practise Annual Statistics Report 25th September 2012. http://www.gmc-uk.org (accessed on 25 Nov 2013).
3. Dyer C. GMC and vulnerable doctors: too blunt an instrument? BMJ 2013;347:f6230.
4. Balch CM, Oreskovich MR, Dyrbye LN, et al. Personal consequences of malpractice lawsuits on American surgeons. J Am Coll Surg 2011;213:657-67.
5. Shanafelt TD, Balch CM, Dyrbye L, et al. Special report: suicidal ideation among American surgeons. Arch Surg 2011;146:54-62.
6. West CP, Huschka MM, Novotny PJ, et al. Association of perceived medical errors with resident distress and empathy: a prospective longitudinal study. JAMA 2006;296:1071-8.
7. Jain A, Ogden J. General practitioners' experiences of patients' complaints: qualitative study. BMJ 1999;318:1596-9.
8. Bark P, Vincent C, Olivieri L, et al. Impact of litigation on senior clinicians: implications for risk management. Qual Health Care 1997;6:7-13.
9. Schat AC, Kelloway EK, Desmarais S. The Physical Health Questionnaire: construct validation of a self-report scale of somatic symptoms. J Occup Health Psychol 2005;10:363-81.
10. Studdert DM, Mello MM, Sage VM, et al. Defensive medicine among high-risk specialist physicians in a volatile malpractice environment. JAMA 2005;293:2609-17.
11. Nash L, Walton M, Daly M, et al. GPs' concerns about medico legal issues: how it affects their practice. Aust Fam Physician 2009;38:66-70.
12. Summerton N. Positive and negative factors in defensive medicine: a questionnaire study of general practitioners. BMJ 1995;310:27-9.
13. Spitzer R, Kroenke K, Williams J. Validation and utility of a self-report version of PRIME-MD: the PHQ Primary Care Study. JAMA 1999;282:1737-44.
14. Kroenke K, Spitzer RL, Williams JBW. The PHQ-9: validity of a brief depression severity measure. J Gen Intern Med 2001;16:606-13.
15. Spitzer RL, Kroenke K, Williams JBW, et al. A brief measure for assessing generalized anxiety disorder: the GAD-7. Arch Intern Med 2006;166:1092-7.
16. Raghunathan TW, Lepkowksi JM, Van Hoewyk J, et al. A multivariate technique for multiply imputing missing values using a sequence of regression models. Surv Methodol 2001;27:85-95.
17. Rubin DB. Multiple imputation for nonresponse in surveys. NY: Wiley, 1987.
18. IVEware: Imputation and Variance Estimation Software. http://www.isr.umich.edu/src/smp/ive/ (accessed 12 Aug 2013).
19. Baruch Y. Response rate in academic studies - a comparative analysis. Hum Relations 1999;52:421-38.
20. Brooks SK, Del Busso L, Chalder T, et al. 'You feel you've been bad, not ill': Sick doctors' experiences of interactions with the General Medical Council. BMJ Open 2014;4:e005537.
21. Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry February 2013. Chaired by Robert Francis QC. http://www.midstaffspublicinquiry.com/report (accessed 25 Nov 2013).
22. Care Quality Commission recommends Essex hospital trust is put into special measures 5 November 2013. http://www.cqc.org.uk/media/care-quality-commission-recommends-essex-hospital-trustput-special-measures (accessed on 25 Nov 2013).
23. Nash LM, Walton MM, Daly MG, et al. Perceived practice change in Australian doctors as a result of medicolegal concerns. Med J Aust 2010;193:579-83.
24. Nash LM, Kelly PJ, Daly MG, et al. Australian doctors' involvement in medico-legal matters: a cross-sectional self-report study. Med J Aust 2009;191:436-40.
25. Marcovitch H. GMC must recognise and deal with vexatious complaints fast. BMJ 2002;324:167-8.