메뉴 건너뛰기




Volumn 1, Issue 2, 2008, Pages 199-212

Measurement of performance at institutions of higher learning: the balanced score card approach

Author keywords

approach; balanced scorecard; BSC; higher learning institutes; Malaysia; measures; performance

Indexed keywords


EID: 84920933835     PISSN: 17536715     EISSN: 17536723     Source Type: Journal    
DOI: 10.1504/IJMFA.2008.021242     Document Type: Article
Times cited : (6)

References (37)
  • 1
    • 84901785257 scopus 로고    scopus 로고
    • A conceptual framework for developing student recruitment agents management system using the balanced scorecard
    • Ancheh, K.S.B. and Krishnan, A. (2008) ‘A conceptual framework for developing student recruitment agents management system using the balanced scorecard’, Contemporary Management Research, Vol. 4, No. 2, pp.85–104.
    • (2008) Contemporary Management Research , vol.4 , Issue.2 , pp. 85-104
    • Ancheh, K.S.B.1    Krishnan, A.2
  • 2
    • 0009471091 scopus 로고    scopus 로고
    • The balanced scorecard: a potential tool for supporting change and continuous improvement in accounting education
    • Chang, O.H. and Chow, C.W. (1999) ‘The balanced scorecard: a potential tool for supporting change and continuous improvement in accounting education’, Issues in Accounting Education, Vol. 14, pp.395–412.
    • (1999) Issues in Accounting Education , vol.14 , pp. 395-412
    • Chang, O.H.1    Chow, C.W.2
  • 5
    • 0001825712 scopus 로고    scopus 로고
    • Linking the balanced scorecard measures to size and market factors: impact on organisational performance
    • Hoque, Z. and James, W. (2000) ‘Linking the balanced scorecard measures to size and market factors: impact on organisational performance’, Journal of Management Accounting Research Vol. 12, pp.1–17.
    • (2000) Journal of Management Accounting Research , vol.12 , pp. 1-17
    • Hoque, Z.1    James, W.2
  • 6
    • 33750983200 scopus 로고    scopus 로고
    • Using balanced scorecard and fuzzy data envelopment analysis for multinational R&D project performance assessment
    • Hsu, K.H. (2005) ‘Using balanced scorecard and fuzzy data envelopment analysis for multinational R&D project performance assessment’, Journal of America Academy of Business, Vol. 7, No. 1, pp.189–196.
    • (2005) Journal of America Academy of Business , vol.7 , Issue.1 , pp. 189-196
    • Hsu, K.H.1
  • 8
    • 0026494564 scopus 로고
    • The balanced scorecard - measures that drive performance
    • January-February
    • Kaplan, R.S. and Norton, D.P. (1992) ‘The balanced scorecard - measures that drive performance’, Harvard Business Review, Vol. 70, No. 1, January-February, pp.71–79.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 13
    • 18344375005 scopus 로고    scopus 로고
    • Push-pull factors influencing international student destination choice
    • Mazzarol, T. and Soutar, G.N. (2002) ‘Push-pull factors influencing international student destination choice’, The International Journal of Educational Management, Vol. 16, No. 2, pp.82–90.
    • (2002) The International Journal of Educational Management , vol.16 , Issue.2 , pp. 82-90
    • Mazzarol, T.1    Soutar, G.N.2
  • 15
    • 33747753717 scopus 로고    scopus 로고
    • Designing and implementing an academic scorecard
    • Sutherland, T. (2000) ‘Designing and implementing an academic scorecard’, Accounting Education News, pp.11–13.
    • (2000) Accounting Education News , pp. 11-13
    • Sutherland, T.1
  • 18
    • 33846601334 scopus 로고    scopus 로고
    • An exploratory study of service quality in the Malaysian public service sector
    • Agus, A., Sunita, B. and Jay, K. (2007) ‘An exploratory study of service quality in the Malaysian public service sector’, International Journal of Quality & Reliability Management, Vol. 24, No. 2, pp.177–190.
    • (2007) International Journal of Quality & Reliability Management , vol.24 , Issue.2 , pp. 177-190
    • Agus, A.1    Sunita, B.2    Jay, K.3
  • 23
    • 0025930128 scopus 로고
    • The performance measurement manifesto
    • January-February
    • Eccles, R. (1991) ‘The performance measurement manifesto’, Harvard Business Review, January-February, Vol. 69, pp.131–137.
    • (1991) Harvard Business Review , vol.69 , pp. 131-137
    • Eccles, R.1
  • 24
    • 0002983916 scopus 로고
    • Creating a comprehensive system to measure performance
    • October
    • Eccles, R and Pyburn, P.J. (1992) ‘Creating a comprehensive system to measure performance’, Management Accounting, October, Vol. 74, No. 4, pp.41–44.
    • (1992) Management Accounting , vol.74 , Issue.4 , pp. 41-44
    • Eccles, R.1    Pyburn, P.J.2
  • 27
    • 84952963804 scopus 로고    scopus 로고
    • Harvard Business Review Balanced Scorecard Report, Harvard Business Review, 2002 to present (bi-monthly)
    • Harvard Business Review Balanced Scorecard Report, Harvard Business Review, 2002 to present (bi-monthly).
  • 29
    • 84952964579 scopus 로고    scopus 로고
    • by Howard Rohm, Founder and Director, US Foundation for Performance Measurement, President Howard Rohm Consultants, LLC, June 2000
    • Howard, R. (2000) Overview of the Balanced Scorecard, by Howard Rohm, Founder and Director, US Foundation for Performance Measurement, President, Howard Rohm Consultants, LLC. June 2000.
    • (2000) Overview of the Balanced Scorecard
    • Howard, R.1
  • 31
    • 54349116635 scopus 로고    scopus 로고
    • Transforming the balanced scorecard from performance measurement to strategic management: part 1
    • Kaplan, R.S. and Norton, D.P. (2001) ‘Transforming the balanced scorecard from performance measurement to strategic management: part 1’, Accounting Horizons, March, pp.87–104.
    • (2001) Accounting Horizons , vol.March , pp. 87-104
    • Kaplan, R.S.1    Norton, D.P.2
  • 32
    • 21944446093 scopus 로고    scopus 로고
    • The balanced scorecard: measures that drive performance
    • R.S. Kaplan and D.P. Norton (Eds.) July/August 2005
    • Kaplan, R.S. and Norton, D.P. (2005) ‘The balanced scorecard: measures that drive performance’, in R.S. Kaplan and D.P. Norton (Eds.): Harvard Business Review, July/August 2005.
    • (2005) Harvard Business Review
    • Kaplan, R.S.1    Norton, D.P.2
  • 33
    • 0002375355 scopus 로고
    • Integrated performance measurement: management accounting to support the new manufacturing realities
    • Nanni, A.J., Dixon, J.R. and Vollman, T.E. (1992) ‘Integrated performance measurement: management accounting to support the new manufacturing realities’, Journal of Management Accounting Research, Vol. 4, pp.1–19.
    • (1992) Journal of Management Accounting Research , vol.4 , pp. 1-19
    • Nanni, A.J.1    Dixon, J.R.2    Vollman, T.E.3
  • 34
    • 0033478138 scopus 로고    scopus 로고
    • The performance measurement revolution: why now and what next?
    • Neely, A. (1999) ‘The performance measurement revolution: why now and what next?’, International Journal of Operations & Production Management, Vol. 19, No. 2, pp.205–228.
    • (1999) International Journal of Operations & Production Management , vol.19 , Issue.2 , pp. 205-228
    • Neely, A.1
  • 35
    • 0026494564 scopus 로고
    • The balanced scorecard: measures that drive performance
    • Norton, D. and Kaplan, R. (1992) ‘The balanced scorecard: measures that drive performance’, Harvard Business Review, Vol. 70, No. 1.
    • (1992) Harvard Business Review , vol.70 , Issue.1
    • Norton, D.1    Kaplan, R.2
  • 36
    • 0000643028 scopus 로고    scopus 로고
    • Performance management: a framework for management control systems research
    • Otley, D. (1999) ‘Performance management: a framework for management control systems research’, Management Accounting Research, Vol. 10, No. 4, pp.363–382.
    • (1999) Management Accounting Research , vol.10 , Issue.4 , pp. 363-382
    • Otley, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.