메뉴 건너뛰기




Volumn 25, Issue 11-12, 2014, Pages 1336-1351

The impact of CAF enablers on job satisfaction: the case of the Slovenian Law Enforcement Agency

Author keywords

CAF model; enablers; excellence; facets of satisfaction; job satisfaction; law enforcement agency; reward system; salary

Indexed keywords


EID: 84920137666     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2013.844914     Document Type: Article
Times cited : (23)

References (61)
  • 1
    • 78650180717 scopus 로고    scopus 로고
    • Determinants of job satisfaction in the UAE: A case study of the Dubai police
    • J.Abdulla,, R.Djebarni,, & K.Mellahi, (2011). Determinants of job satisfaction in the UAE: A case study of the Dubai police. Personnel Review, 40(2), 126–146. doi: 10.1108/00483481111095555
    • (2011) Personnel Review , vol.40 , Issue.2 , pp. 126-146
    • Abdulla, J.1    Djebarni, R.2    Mellahi, K.3
  • 2
    • 84896284296 scopus 로고    scopus 로고
    • The effects of education on police officer job satisfaction: The case of Turkish national police
    • F.Balci, (2011). The effects of education on police officer job satisfaction: The case of Turkish national police. International Journal of Human Sciences, 8(2), 265–285.
    • (2011) International Journal of Human Sciences , vol.8 , Issue.2 , pp. 265-285
    • Balci, F.1
  • 4
    • 79952579658 scopus 로고    scopus 로고
    • Police organizational culture and job satisfaction: A comparison of law enforcement officers’ perceptions in two Midwestern states in the U.S
    • K.Boke,, & M.K.Nalla, (2009). Police organizational culture and job satisfaction: A comparison of law enforcement officers’ perceptions in two Midwestern states in the U.S. Journal of Criminal Justice and Security, 11(1), 55–73.
    • (2009) Journal of Criminal Justice and Security , vol.11 , Issue.1 , pp. 55-73
    • Boke, K.1    Nalla, M.K.2
  • 5
    • 0036273114 scopus 로고    scopus 로고
    • Job satisfaction of correctional psychologists: Implications for recruitment and retention
    • J.L.Boothby,, & C.B.Clements, (2002). Job satisfaction of correctional psychologists: Implications for recruitment and retention. Professional Psychology: Research and Practice, 33(3), 310–315. doi: 10.1037/0735-7028.33.3.310
    • (2002) Professional Psychology: Research and Practice , vol.33 , Issue.3 , pp. 310-315
    • Boothby, J.L.1    Clements, C.B.2
  • 6
    • 84992797084 scopus 로고    scopus 로고
    • The influence of organizational incentives on absenteeism
    • S.D.Camp,, & E.G.Lambert, (2006). The influence of organizational incentives on absenteeism. Criminal Justice Policy Review, 17(2), 144–172. doi: 10.1177/0887403405280361
    • (2006) Criminal Justice Policy Review , vol.17 , Issue.2 , pp. 144-172
    • Camp, S.D.1    Lambert, E.G.2
  • 7
    • 84938396257 scopus 로고    scopus 로고
    • The contribution of quality management to the UK Economy. Retrieved August 8, 2012, from
    • Centre for Economic and Business Research (CEBR). (2012). The contribution of quality management to the UK Economy. Retrieved August 8, 2012, from http://www.mbsportal.bl.uk/taster/subjareas/mgmt/cmi/132790contribution12.pdf
    • (2012)
  • 8
    • 0039732426 scopus 로고
    • What police don't like about their job: Sources of dissatisfaction in police work
    • G.Coman,, & B.Evans, (1988). What police don't like about their job: Sources of dissatisfaction in police work. Australian Police Journal, 7, 116–117.
    • (1988) Australian Police Journal , vol.7 , pp. 116-117
    • Coman, G.1    Evans, B.2
  • 11
    • 84859903073 scopus 로고    scopus 로고
    • Core values – the entrance to human satisfaction and commitment
    • S.M.Dahlgaard-Park, (2012). Core values – the entrance to human satisfaction and commitment. Total Quality Management & Business Excellence, 23(2), 125–140. doi: 10.1080/14783363.2012.655067
    • (2012) Total Quality Management & Business Excellence , vol.23 , Issue.2 , pp. 125-140
    • Dahlgaard-Park, S.M.1
  • 12
    • 0347295232 scopus 로고
    • An issue for policing: Educational level and job satisfaction: A research note
    • M.L.Dantzker, (1992). An issue for policing: Educational level and job satisfaction: A research note. American Journal of Police, 12(2), 101–118.
    • (1992) American Journal of Police , vol.12 , Issue.2 , pp. 101-118
    • Dantzker, M.L.1
  • 13
    • 58149278952 scopus 로고    scopus 로고
    • Demographic and workplace characteristics which add to the prediction of stress and job satisfaction within the police workplace
    • J.D.Davey,, P.L.Obst,, & M.C.Sheehan, (2001). Demographic and workplace characteristics which add to the prediction of stress and job satisfaction within the police workplace. Journal of Police and Criminal Psychology, 16(1), 29–39. doi: 10.1007/BF02802731
    • (2001) Journal of Police and Criminal Psychology , vol.16 , Issue.1 , pp. 29-39
    • Davey, J.D.1    Obst, P.L.2    Sheehan, M.C.3
  • 14
    • 79959539583 scopus 로고    scopus 로고
    • The influence of managerial and job variables on organizational commitment in the police
    • G.P.M.Dick, (2011). The influence of managerial and job variables on organizational commitment in the police. Public Administration, 89(2), 557–576. doi: 10.1111/j.1467-9299.2010.01874.x
    • (2011) Public Administration , vol.89 , Issue.2 , pp. 557-576
    • Dick, G.P.M.1
  • 15
    • 84938412092 scopus 로고    scopus 로고
    • CAF 2013: Improving public organisations through self-assessment. Retrieved February 18, 2013, from
    • EIPA. (2013). CAF 2013: Improving public organisations through self-assessment. Retrieved February 18, 2013, from http://www.eipa.eu/en/pages/show/&tid=102
    • (2013)
  • 17
    • 1542427723 scopus 로고    scopus 로고
    • A causal model for employee satisfaction
    • J.K.Eskildsen,, & J.J.Dahlgaard, (2000). A causal model for employee satisfaction. Total Quality Management, 11(8), 1081–1094. doi: 10.1080/095441200440340
    • (2000) Total Quality Management , vol.11 , Issue.8 , pp. 1081-1094
    • Eskildsen, J.K.1    Dahlgaard, J.J.2
  • 18
    • 1142291530 scopus 로고    scopus 로고
    • Validating key results linkages in the Baldrige performance excellence model
    • J.R.Evans,, & E.P.Jack, (2003). Validating key results linkages in the Baldrige performance excellence model. Quality Management Journal, 10(2), 7–24.
    • (2003) Quality Management Journal , vol.10 , Issue.2 , pp. 7-24
    • Evans, J.R.1    Jack, E.P.2
  • 19
    • 33745479486 scopus 로고    scopus 로고
    • Prison treatment staff burnout: Consequences, causes, and prevention
    • B.E.Garland, (2002). Prison treatment staff burnout: Consequences, causes, and prevention. Corrections Today, 64(7), 116–121.
    • (2002) Corrections Today , vol.64 , Issue.7 , pp. 116-121
    • Garland, B.E.1
  • 20
    • 58449095179 scopus 로고    scopus 로고
    • Job satisfaction and organizational commitment in prisons: An examination of psychological staff, teachers, and unit management staff
    • B.E.Garland,, W.P.McCarty,, & R.Zhao, (2009). Job satisfaction and organizational commitment in prisons: An examination of psychological staff, teachers, and unit management staff. Criminal Justice and Behavior, 36(2), 163–183. doi: 10.1177/0093854808327343
    • (2009) Criminal Justice and Behavior , vol.36 , Issue.2 , pp. 163-183
    • Garland, B.E.1    McCarty, W.P.2    Zhao, R.3
  • 21
    • 59549104167 scopus 로고    scopus 로고
    • Mental, physical, and behavioural outcomes associated with perceived work stress in police officers
    • R.R.M.Gershon,, B.Barocas,, A.N.Canton,, X.Li,, & D.Vlahov, (2009). Mental, physical, and behavioural outcomes associated with perceived work stress in police officers. Criminal Justice and Behavior, 36(3), 275–289. doi: 10.1177/0093854808330015
    • (2009) Criminal Justice and Behavior , vol.36 , Issue.3 , pp. 275-289
    • Gershon, R.R.M.1    Barocas, B.2    Canton, A.N.3    Li, X.4    Vlahov, D.5
  • 23
    • 57249108307 scopus 로고    scopus 로고
    • Determinants of job satisfaction among South Korean police officers: The effect of urbanization in a rapidly developing nation
    • E.Hwang, (2008). Determinants of job satisfaction among South Korean police officers: The effect of urbanization in a rapidly developing nation. Policing: An International Journal of Police Strategies & Management, 31(4), 82–104.
    • (2008) Policing: An International Journal of Police Strategies & Management , vol.31 , Issue.4 , pp. 82-104
    • Hwang, E.1
  • 24
    • 84860776064 scopus 로고    scopus 로고
    • Police officer job satisfaction: A multidimensional analysis
    • R.R.Johnson, (2012). Police officer job satisfaction: A multidimensional analysis. Police Quarterly, 15(2), 157–176. doi: 10.1177/1098611112442809
    • (2012) Police Quarterly , vol.15 , Issue.2 , pp. 157-176
    • Johnson, R.R.1
  • 25
    • 84937381078 scopus 로고    scopus 로고
    • Gender and police officers’ perceptions of their job performance: An analysis of the relationship between gender and perceptions of job performance
    • S.Kakar, (2002). Gender and police officers’ perceptions of their job performance: An analysis of the relationship between gender and perceptions of job performance. Criminal Justice Policy Review, 13(3), 238–256. doi: 10.1177/0887403402013003003
    • (2002) Criminal Justice Policy Review , vol.13 , Issue.3 , pp. 238-256
    • Kakar, S.1
  • 26
    • 0442314257 scopus 로고    scopus 로고
    • Implementation and pitfalls of total quality management
    • G.K.Kanji, (1996). Implementation and pitfalls of total quality management. Total Quality Management, 7(3), 331–343. doi: 10.1080/09544129650034882
    • (1996) Total Quality Management , vol.7 , Issue.3 , pp. 331-343
    • Kanji, G.K.1
  • 27
    • 84938331351 scopus 로고    scopus 로고
    • May–, National assessment of excellence in Slovenian Public Administration – pilot project 2007. Paper presented at the 16 annual international conference NISPAcee, Bratislava, Slovakia
    • P.Kovač,, & N.Tomaževič, (2008, May 15–17). National assessment of excellence in Slovenian Public Administration – pilot project 2007. Paper presented at the 16 annual international conference NISPAcee, Bratislava, Slovakia.
    • (2008)
    • Kovač, P.1    Tomaževič, N.2
  • 29
    • 27944504492 scopus 로고    scopus 로고
    • To stay or quit: A review of the literature on correctional staff turnover
    • E.G.Lambert, (2001). To stay or quit: A review of the literature on correctional staff turnover. American Journal of Criminal Justice, 26(1), 61–76. doi: 10.1007/BF02886857
    • (2001) American Journal of Criminal Justice , vol.26 , Issue.1 , pp. 61-76
    • Lambert, E.G.1
  • 30
    • 14544302635 scopus 로고    scopus 로고
    • Here today, gone tomorrow, back again the next day: Antecedents of correctional absenteeism
    • E.G.Lambert,, C.Edwards,, S.D.Camp,, & W.G.Saylor, (2005). Here today, gone tomorrow, back again the next day: Antecedents of correctional absenteeism. Journal of Criminal Justice, 33(2), 165–175. doi: 10.1016/j.jcrimjus.2004.12.008
    • (2005) Journal of Criminal Justice , vol.33 , Issue.2 , pp. 165-175
    • Lambert, E.G.1    Edwards, C.2    Camp, S.D.3    Saylor, W.G.4
  • 31
    • 84992920837 scopus 로고    scopus 로고
    • Job satisfaction among psychologists working in state prisons: The relative impact of facets assessing economics, management, relationships, and perceived organizational support
    • S.J.MacKain,, B.Myers,, L.Ostapiej,, & R.A.Newman, (2010). Job satisfaction among psychologists working in state prisons: The relative impact of facets assessing economics, management, relationships, and perceived organizational support. Criminal Justice and Behavior, 27(3), 306–318. doi: 10.1177/0093854809357420
    • (2010) Criminal Justice and Behavior , vol.27 , Issue.3 , pp. 306-318
    • MacKain, S.J.1    Myers, B.2    Ostapiej, L.3    Newman, R.A.4
  • 34
    • 84938307033 scopus 로고    scopus 로고
    • Povečajmo zadovoljstvo in pripadnost zaposlenih [Let's increase the satisfaction and commitment of employees]. Škofja Loka: Založba Mihalič in Partner
    • R.Mihalič, (2008). Povečajmo zadovoljstvo in pripadnost zaposlenih [Let's increase the satisfaction and commitment of employees]. Škofja Loka: Založba Mihalič in Partner.
    • (2008)
    • Mihalič, R.1
  • 35
    • 70149111706 scopus 로고    scopus 로고
    • Predictors of job satisfaction among police officers: Does personality matter?
    • H.A.Miller,, S.Mire,, & B.Kim, (2009). Predictors of job satisfaction among police officers: Does personality matter? Journal of Criminal Justice, 37(5), 419–428. doi: 10.1016/j.jcrimjus.2009.07.001
    • (2009) Journal of Criminal Justice , vol.37 , Issue.5 , pp. 419-428
    • Miller, H.A.1    Mire, S.2    Kim, B.3
  • 36
    • 84938370751 scopus 로고    scopus 로고
    • Annual reports. Retrieved December 23, 2012, from
    • MNZ - Ministrstvo za notranje zadeve (Ministry of Interior) Policija (Police). (2012). Annual reports. Retrieved December 23, 2012, from http://www.policija.si/eng/index.php/aboutthepolice
  • 37
    • 0009892932 scopus 로고    scopus 로고
    • Contextual factors affecting the organisational commitment of diverse police officers: A levels analysis perspective
    • A.Morris,, M.Shinn,, & K.Dumont, (1999). Contextual factors affecting the organisational commitment of diverse police officers: A levels analysis perspective. American Journal of Community Psychology, 27(1), 75–105. doi: 10.1023/A:1022817828732
    • (1999) American Journal of Community Psychology , vol.27 , Issue.1 , pp. 75-105
    • Morris, A.1    Shinn, M.2    Dumont, K.3
  • 38
    • 84920153622 scopus 로고    scopus 로고
    • Using the public sector scorecard to measure and improve performance
    • M.Moullin, (2011). Using the public sector scorecard to measure and improve performance. Perspectives on Performance, 8(3), 37–40.
    • (2011) Perspectives on Performance , vol.8 , Issue.3 , pp. 37-40
    • Moullin, M.1
  • 40
    • 79952615211 scopus 로고    scopus 로고
    • Organizational factors, environmental climate, and job satisfaction among police in Slovenia
    • M.K.Nalla,, J.Rydberg,, & G.Meško, (2011). Organizational factors, environmental climate, and job satisfaction among police in Slovenia. European Journal of Criminology, 8(2), 144–156. doi: 10.1177/1477370810395317
    • (2011) European Journal of Criminology , vol.8 , Issue.2 , pp. 144-156
    • Nalla, M.K.1    Rydberg, J.2    Meško, G.3
  • 41
    • 67650681856 scopus 로고    scopus 로고
    • Job stress in the law enforcement sector: Comparing the linear, non-linear and interaction effects of working conditions
    • A.Noblet,, J.Rodwell,, & A.Allisey, (2009). Job stress in the law enforcement sector: Comparing the linear, non-linear and interaction effects of working conditions. Stress and Health, 25(1), 111–120. doi: 10.1002/smi.1227
    • (2009) Stress and Health , vol.25 , Issue.1 , pp. 111-120
    • Noblet, A.1    Rodwell, J.2    Allisey, A.3
  • 44
    • 84938410807 scopus 로고    scopus 로고
    • Poročilo Fokusne skupine za CAF [The Report of CAF Focus Group]. Retrieved February 4, 2013, from
    • B.Radej, (2011). Poročilo Fokusne skupine za CAF [The Report of CAF Focus Group]. Retrieved February 4, 2013, from http://www.sdeval.si/Objave/Porocilo-Fokusne-skupine-za-CAF.html
    • (2011)
    • Radej, B.1
  • 45
    • 70350454921 scopus 로고    scopus 로고
    • Understanding the relationship between a national award scheme and performance
    • Z.Radnor, (2009). Understanding the relationship between a national award scheme and performance. International Review of Administrative Sciences, 75(3), 437–457. doi: 10.1177/0020852309337689
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.3 , pp. 437-457
    • Radnor, Z.1
  • 46
    • 33846123640 scopus 로고    scopus 로고
    • Essential elements of questionnaire design and development
    • J.Rattray,, & M.C.Jones, (2007). Essential elements of questionnaire design and development. Journal of Clinical Nursing, 16(2), 234–243. doi: 10.1111/j.1365-2702.2006.01573.x
    • (2007) Journal of Clinical Nursing , vol.16 , Issue.2 , pp. 234-243
    • Rattray, J.1    Jones, M.C.2
  • 47
    • 0039975694 scopus 로고
    • Englewodd Cliffs: Prentice Hall International
    • S.P.Robbins, (1991). Organizational behaviour. Englewodd Cliffs: Prentice Hall International.
    • (1991) Organizational behaviour
    • Robbins, S.P.1
  • 48
    • 84896309322 scopus 로고    scopus 로고
    • Nekateri vidiki vodenja in njihov vpliv na organizacijsko klimo in zadovoljstvo zaposlenih v slovenski policiji [Some of the aspects of leadership and their impact on organizational climate and satisfaction of the employees in Slovenian Police]
    • Sakanovič, Z., & Mayer, J. (2006). Nekateri vidiki vodenja in njihov vpliv na organizacijsko klimo in zadovoljstvo zaposlenih v slovenski policiji [Some of the aspects of leadership and their impact on organizational climate and satisfaction of the employees in Slovenian Police]. Organizacija, 39(4), 247–253
    • (2006) Organizacija , vol.39 , Issue.4 , pp. 247-253
    • Sakanovič, Z.1    Mayer, J.2
  • 49
    • 84938298325 scopus 로고    scopus 로고
    • Retrieved June 1, 2012, from
    • SiOK. (2011). Retrieved June 1, 2012, from http://www.biro-praxis.si/?viewPage=38
    • (2011)
  • 51
    • 84938366971 scopus 로고    scopus 로고
    • Quality management on the European agenda. Retrieved February 8, 2008, from
    • P.Staes,, & N.Thijs, (2005). Quality management on the European agenda. Retrieved February 8, 2008, from http://www.eipa.nl/CAF/Articles/scop05_1_6.pdf
    • (2005)
    • Staes, P.1    Thijs, N.2
  • 52
    • 84938307540 scopus 로고    scopus 로고
    • Five years of CAF 2006: From adolescence to maturity – what next? A study on the use, the support and the future of the CAF. EIPA, CAF Resource Centre. Retrieved February 4, 2013, from
    • P.Staes,, N.Thijs,, A.Stoffels,, & S.Geldof, (2011). Five years of CAF 2006: From adolescence to maturity – what next? A study on the use, the support and the future of the CAF. EIPA, CAF Resource Centre. Retrieved February 4, 2013, from http://www.eipa.eu/en/pages/show/&tid=143
    • (2011)
    • Staes, P.1    Thijs, N.2    Stoffels, A.3    Geldof, S.4
  • 54
    • 84938304448 scopus 로고    scopus 로고
    • From self-assessment to external feedback: The CAF external feeedback – labelling effective CAF users. Retrieved February 4, 2013, from
    • N.Thijs,, & P.Staes, (2010). From self-assessment to external feedback: The CAF external feeedback – labelling effective CAF users. Retrieved February 4, 2013, from http://www.eipa.eu/en/pages/show/&tid=73#
    • (2010)
    • Thijs, N.1    Staes, P.2
  • 55
    • 77956673568 scopus 로고    scopus 로고
    • Canonical correlation between job satisfaction and EFQM business excellence model
    • O.Tutuncu,, & D.Kucukusta, (2010). Canonical correlation between job satisfaction and EFQM business excellence model. Quality and Quantity, 44, 1227–1238. doi: 10.1007/s11135-009-9269-0
    • (2010) Quality and Quantity , vol.44 , pp. 1227-1238
    • Tutuncu, O.1    Kucukusta, D.2
  • 56
    • 84938306688 scopus 로고    scopus 로고
    • Raziskava o ocenah in stališčih policistov o zadovoljstvu z delom in zaupanju v slovenski policiji [A research on employee satisfaction and trust in Slovenian Police]. Maribor: Univerza v Mariboru, Fakulteta za varnostne vede
    • P.Umek,, G.Meško,, I.Areh,, & J.Šifrer, (2009). Raziskava o ocenah in stališčih policistov o zadovoljstvu z delom in zaupanju v slovenski policiji [A research on employee satisfaction and trust in Slovenian Police]. Maribor: Univerza v Mariboru, Fakulteta za varnostne vede.
    • (2009)
    • Umek, P.1    Meško, G.2    Areh, I.3    Šifrer, J.4
  • 57
    • 67349145926 scopus 로고    scopus 로고
    • Objective over-education and worker well-being: A shadow price approach
    • D.Verhaest,, & E.Omey, (2009). Objective over-education and worker well-being: A shadow price approach. Journal of Economic Psychology, 30(3), 469–481. doi: 10.1016/j.joep.2008.06.003
    • (2009) Journal of Economic Psychology , vol.30 , Issue.3 , pp. 469-481
    • Verhaest, D.1    Omey, E.2
  • 58
    • 0036239952 scopus 로고    scopus 로고
    • Deconstructing job satisfaction: Separating evaluations, beliefs, and affective experiences
    • H.Weiss, (2002). Deconstructing job satisfaction: Separating evaluations, beliefs, and affective experiences. Human Resource Management Review, 12, 173–194. doi: 10.1016/S1053-4822(02)00045-1
    • (2002) Human Resource Management Review , vol.12 , pp. 173-194
    • Weiss, H.1
  • 61
    • 0040324139 scopus 로고    scopus 로고
    • Sources of job satisfaction among police officers: A test of demographic and work environment models
    • J.Zhao,, Q.Thurman,, & N.He, (1999). Sources of job satisfaction among police officers: A test of demographic and work environment models. Justice Quarterly, 16(1), 153–174. doi: 10.1080/07418829900094091
    • (1999) Justice Quarterly , vol.16 , Issue.1 , pp. 153-174
    • Zhao, J.1    Thurman, Q.2    He, N.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.