New Zealand travel agent practice in the provision of advice for travel to risky destinations

Safety and Security in Tourism: Relationships, Management, and Marketing

Volumn , Issue , 2012, Pages 259-279

  Lovelock, Brent ^a  

^a UNIVERSITY OF OTAGO   (New Zealand)

Author keywords

New Zealand; Risk assessment; Risk communication; Travel agents; Travel decision making

Indexed keywords

EID: 84917363194     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203049464     Document Type: Chapter

References (23)

1. Cavlek, N. (2002). Tour operators and destination safety. Annals of Tourism Research, 29(2): 478-496.
2. Dawood, R. (1989). Tourists’ health–Could the travel industry do more? Tourism Management, 10(4):285-287.
3. EEC (1992). Council directive on package travel, package holidays and package tours. 90/314 EEC Official Journal of the European Communities No. L 158/59/23/6/90.
4. Gartner, W.C. and Shen, J. (1992). The impact of Tiananmen Square on China's tourism image. Journal of Travel Research, 30(4): 47-52.
5. Gitelson, R. and Crompton, J. (1983). The planning horizons and sources of information used by pleasure vacationers. Journal of Travel Research, 22(2): 2-7.
6. Grabowski, P. and Behrens, R.H. (1996). Provision of health information by British travel agents. Tropical Medicine and International Health, 1(5): 730-732.
7. Hsieh, S. and O'Leary, T. (1993). Communication channels to segment pleasure travellers. Journal of Travel & Tourism Marketing, 2(2/3): 57-75.
8. Lawlor, D.A., Burke, J., Bouskill, E., Conn, G., Edwards, P., and Gillespie, D. (2000). Do British travel agents provide adequate health advice for travellers? British Journal of General Practice, 50: 567-568.
9. Lawton, G. and Page, S. (1997). Evaluating travel agents’ provision of health advice to travellers. Tourism Management, 18(2): 89-104.
10. Lee, C. and Spisto, M. (2001). The provision of travel advice to tourists and travellers: The legal implications in New Zealand. Asia Pacific Journal of Tourism Research, 6(1): 12-19.
11. McGuire, F., Uysal, M. and McDonald, G. (1988). Attracting the older traveller. Tourism Management, 9(2): 161-163.
12. Mitchie, D. and O'sullivan, G. (1990). The role of the international travel agent in the travel decision making process of clients’ families. Journal of Travel Research, 29(2): 30-33.
13. Myers, P. (2002). Beauty and the beasts. PATA Compass, July-August: 26-27, 35.
14. Plog, S.C. (1974). Why destination areas rise and fall in popularity. The Cornell Hotel and Restaurant Administration Quarterly, 14(9): 55-58.
15. Roehl, W.S. (1990). Travel agent attitudes toward China after Tiananmen Square. Journal of Travel Research, 29(2): 16-22.
16. Snaepenger, D., Meged, K., Snelling, M. and Worral, K. (1990). Information search strategies by destination-naïve tourists. Journal of Travel Research, 29(1): 13-16.
17. Sönmez, S.F. and Graefe, A.R. (1998). Influence of terrorism risk on foreign tourism decisions. Annals of Tourism Research, 25(1): 112-114.
18. TAANZ (2002). TAANZ Handbook 2002. Wellington: Travel Agents Association of New Zealand.
19. U.S. Department of State (2002). Sri Lanka Consular Information Sheet 11/4/02. [Online] Available at: http://travel.state.gov/sri_lanka.html (August 2002).
20. Whitney, D. (1990). Ethics in the hospitality industry: With a focus on hotel managers. International Journal of Hospitality Management, 7(1): 59-68.
21. Wilks, J. and Atherton, T. (1994). Health and safety in marine tourism: A social, medical and legal appraisal. Journal of Tourism Studies, 5(2): 2-16.
22. Witt, S., Brooke, M. and Buckley, P. (1991). The Management of International Tourism. London: Unwin Hyman.
23. World Tourism Organisation (1996). Tourist Safety and Security. Madrid: World Tourism Organisation.