-
1
-
-
85028094901
-
-
Available at, Accessed September 24
-
About Picker Institute. Available at: http://pickerinstitute.org/about. Accessed September 24, 2012.
-
(2012)
-
-
-
2
-
-
85028094726
-
-
Centers for Medicare & Medicaid Services, Baltimore, MD. Available at, Accessed September 24
-
HCAHPS Hospital Survey. Centers for Medicare & Medicaid Services, Baltimore, MD. Available at: http://www.hcahpsonline.org. Accessed September 24, 2012.
-
(2012)
-
-
-
3
-
-
85028100292
-
-
Centers for Medicare & Medicaid Services, Baltimore, MD. Available at, Accessed August 24
-
Survey of patients' hospital experiences (HCAHPS). Centers for Medicare & Medicaid Services, Baltimore, MD. Available at: http://data.medicare.gov/dataset/Survey-of-Patients-Hospital-Experiences-HCAHPS-/rj76-22dk. Accessed August 24, 2012.
-
(2012)
-
-
-
4
-
-
77954482441
-
The relationship between patients' perception of care and measures of hospital quality and safety
-
Isaac T, Zaslavsky AM, Cleary PD, Landon BE. The relationship between patients' perception of care and measures of hospital quality and safety. Health Serv Res. 2010;45(4):1024-1040.
-
(2010)
Health Serv Res.
, vol.45
, Issue.4
, pp. 1024-1040
-
-
Isaac, T.1
Zaslavsky, A.M.2
Cleary, P.D.3
Landon, B.E.4
-
5
-
-
78449313674
-
Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice
-
Huppertz JW, Carlson JP. Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice. Health Serv Res. 2010;45(6 pt 1): 1602-1613.
-
(2010)
Health Serv Res.
, vol.45
, Issue.6
, pp. 1602-1613
-
-
Huppertz, J.W.1
Carlson, J.P.2
-
6
-
-
80455132458
-
Improving patient satisfaction in hospital care settings
-
Otani K, Herrmann PA, Kurz RS. Improving patient satisfaction in hospital care settings. Health Serv Manage Res. 2011;24(4):163-169.
-
(2011)
Health Serv Manage Res.
, vol.24
, Issue.4
, pp. 163-169
-
-
Otani, K.1
Herrmann, P.A.2
Kurz, R.S.3
-
7
-
-
85028101330
-
-
Live the life you want. Available at, Accessed September 24
-
Live the life you want. Arkansas Surgical Hospital website. Available at: http://www.arksurgicalhospital.com/ash. Accessed September 24, 2012.
-
(2012)
Arkansas Surgical Hospital website.
-
-
-
8
-
-
85028113528
-
-
Patient satisfaction-top 60 hospitals. Hoag Orthopedic Institute website. Available at, Accessed September 24
-
Patient satisfaction-top 60 hospitals. Hoag Orthopedic Institute website. Available at: http://orthopedichospital.com/2012/06/patientsatisfaction-top-60-hospital. Accessed September 24, 2012.
-
(2012)
-
-
-
9
-
-
85028118844
-
-
Northwest Specialty Hospital website. Available at, Accessed September 24
-
Northwest Specialty Hospital website. Available at: http://www.northwestspecialtyhospital.com/our-services. Accessed September 24, 2012.
-
(2012)
-
-
-
10
-
-
32044471338
-
Specialty versus community hospitals: referrals, quality, and community benefits
-
Greenwald L, Cromwell J, Adamache W, et al. Specialty versus community hospitals: referrals, quality, and community benefits. Health Affairs. 2006;25(1):106-118.
-
(2006)
Health Affairs.
, vol.25
, Issue.1
, pp. 106-118
-
-
Greenwald, L.1
Cromwell, J.2
Adamache, W.3
-
11
-
-
85028114090
-
-
Study of Physician-Owned Specialty Hospitals Required in Section 507(c)(2) of the Medicare Prescription Drug, Improvement, andModernization Act of 2003, May 2005. Available at, Accessed June 16
-
Study of Physician-Owned Specialty Hospitals Required in Section 507(c)(2) of the Medicare Prescription Drug, Improvement, andModernization Act of 2003, May 2005. Available at: http://www.cms.gov/Medicare/Fraud-and-Abuse/PhysicianSelfReferral/Downloads/RTC-StudyofPhysOwnedSpecHosp.pdf. Accessed June 16, 2014.
-
(2014)
-
-
-
12
-
-
1842733926
-
Specialty Hospitals: Information on National Market Share, Physician Ownership and Patients Served
-
GAO: 03-683R. Washington, DC: General Accounting Office, Available at, Accessed September 24
-
Specialty Hospitals: Information on National Market Share, Physician Ownership and Patients Served. GAO: 03-683R. Washington, DC: General Accounting Office; 2003:1-20. Available at: http://www.gao.gov/new.items/d03683r.pdf. Accessed September 24, 2012.
-
(2003)
, pp. 1-20
-
-
-
13
-
-
42549084682
-
Insurance status of patients admitted to specialty cardiac and competing general hospitals: are accusations of cherry picking justified?
-
Cram P, Pham HH, Bayman L, Vaughan-Sarrazin MS. Insurance status of patients admitted to specialty cardiac and competing general hospitals: are accusations of cherry picking justified? Med Care. 2008;46: 467-475.
-
(2008)
Med Care.
, vol.46
, pp. 467-475
-
-
Cram, P.1
Pham, H.H.2
Bayman, L.3
Vaughan-Sarrazin, M.S.4
-
14
-
-
11344293243
-
Specialty Hospitals: Geographic Location, Services Provided and Financial Performance: GAO-04-167
-
Washington, DC: General Accounting Office, Available at, Accessed September 24
-
Specialty Hospitals: Geographic Location, Services Provided and Financial Performance: GAO-04-167. Washington, DC: General Accounting Office; 2003:1-41. Available at: http://www.gao.gov/new.items/d04167.pdf. Accessed September 24, 2012.
-
(2003)
, pp. 1-41
-
-
-
15
-
-
85028120277
-
-
Centers for Medicare & Medicaid Services. HCAHPS quality assurance guidelines. Version 8.0. Available at, Accessed June 6
-
Centers for Medicare & Medicaid Services. HCAHPS quality assurance guidelines. Version 8.0. Available at: http://www.hcahpsonline.org/Files/HCAHPS%20QAG%20V8.0%20MARCH%202013.pdf. Accessed June 6, 2014.
-
(2014)
-
-
-
16
-
-
85028126375
-
-
Teaching hospitals. Centers for Medicare & Medicaid Services. Available at, Accessed December 30
-
Teaching hospitals. Centers for Medicare & Medicaid Services. Available at: http://www.cms.gov/Regulations-and-Guidance/Legislation/National-Physician-Payment-Transparency-Program/Teaching-Hospitals.html. Accessed December 30, 2013.
-
(2013)
-
-
-
17
-
-
0024804466
-
Linking service quality, customer satisfaction and behavioral intention
-
Woodside AG, Frey LL, Daly RT. Linking service quality, customer satisfaction and behavioral intention. J Health Care Mark. 1989;9(4): 5-17.
-
(1989)
J Health Care Mark.
, vol.9
, Issue.4
, pp. 5-17
-
-
Woodside, A.G.1
Frey, L.L.2
Daly, R.T.3
-
18
-
-
0442310590
-
The relationship between customer satisfaction and loyalty: cross-industry differences
-
Gronholdt L, Martensen A, Kristensen K. The relationship between customer satisfaction and loyalty: cross-industry differences. Total Qual Manage. 2000;11(4-6):509-514.
-
(2000)
Total Qual Manage.
, vol.11
, Issue.4-6
, pp. 509-514
-
-
Gronholdt, L.1
Martensen, A.2
Kristensen, K.3
-
19
-
-
49249084799
-
Survey response rate levels and trends in organizational research
-
Baruch Y, Holtom BC. Survey response rate levels and trends in organizational research. Hum Relat. 2008;61:1139-1160.
-
(2008)
Hum Relat.
, vol.61
, pp. 1139-1160
-
-
Baruch, Y.1
Holtom, B.C.2
-
20
-
-
85028113943
-
Survey, cohort and case-control studies. In: Design of Studies for Medical Research
-
Hoboken, NJ: John Wiley & Sons Ltd.
-
Machin D, Campbell MJ. Survey, cohort and case-control studies. In: Design of Studies for Medical Research. Hoboken, NJ: John Wiley & Sons Ltd.; 2005:118-120.
-
(2005)
, pp. 118-120
-
-
Machin, D.1
Campbell, M.J.2
-
21
-
-
18744363322
-
A demonstration of the impact of response bias on the results of patient satisfaction surveys
-
Mazor KM, Clauser BE, Field T, Yood RA, Gurwitz JH. A demonstration of the impact of response bias on the results of patient satisfaction surveys. Health Serv Res. 2002;37(5):1403-1417.
-
(2002)
Health Serv Res.
, vol.37
, Issue.5
, pp. 1403-1417
-
-
Mazor, K.M.1
Clauser, B.E.2
Field, T.3
Yood, R.A.4
Gurwitz, J.H.5
-
22
-
-
62449189768
-
Effects of survey mode, patient mix and nonresponse on CAHPS hospital survey scores
-
Elliott M, Zaslavsky A, Goldstein E, et al. Effects of survey mode, patient mix and nonresponse on CAHPS hospital survey scores. Health Serv Res. 2009;44:501-518.
-
(2009)
Health Serv Res.
, vol.44
, pp. 501-518
-
-
Elliott, M.1
Zaslavsky, A.2
Goldstein, E.3
|