메뉴 건너뛰기




Volumn 9, Issue 9, 2014, Pages 590-593

Comparison of hospital consumer assessment of healthcare providers and systems patient satisfaction scores for specialty hospitals and general medical hospitals: Confounding effect of survey response rate

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLEANING; COMPARATIVE STUDY; CONSUMER; CROSS-SECTIONAL STUDY; GENERAL HOSPITAL; HEALTH CARE PERSONNEL; HOSPITAL CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS SATISFACTION SCORE; HUMAN; INTERPERSONAL COMMUNICATION; MULTICENTER STUDY; NAMED INVENTORIES, QUESTIONNAIRES AND RATING SCALES; PATIENT SATISFACTION; REFERENCE DATABASE; TEACHING HOSPITAL; ANALGESIA; HOSPITAL; STATISTICS AND NUMERICAL DATA; UNITED STATES;

EID: 84908447186     PISSN: 15535592     EISSN: 15535606     Source Type: Journal    
DOI: 10.1002/jhm.2225     Document Type: Article
Times cited : (44)

References (22)
  • 1
    • 85028094901 scopus 로고    scopus 로고
    • Available at, Accessed September 24
    • About Picker Institute. Available at: http://pickerinstitute.org/about. Accessed September 24, 2012.
    • (2012)
  • 2
    • 85028094726 scopus 로고    scopus 로고
    • Centers for Medicare & Medicaid Services, Baltimore, MD. Available at, Accessed September 24
    • HCAHPS Hospital Survey. Centers for Medicare & Medicaid Services, Baltimore, MD. Available at: http://www.hcahpsonline.org. Accessed September 24, 2012.
    • (2012)
  • 3
    • 85028100292 scopus 로고    scopus 로고
    • Centers for Medicare & Medicaid Services, Baltimore, MD. Available at, Accessed August 24
    • Survey of patients' hospital experiences (HCAHPS). Centers for Medicare & Medicaid Services, Baltimore, MD. Available at: http://data.medicare.gov/dataset/Survey-of-Patients-Hospital-Experiences-HCAHPS-/rj76-22dk. Accessed August 24, 2012.
    • (2012)
  • 4
    • 77954482441 scopus 로고    scopus 로고
    • The relationship between patients' perception of care and measures of hospital quality and safety
    • Isaac T, Zaslavsky AM, Cleary PD, Landon BE. The relationship between patients' perception of care and measures of hospital quality and safety. Health Serv Res. 2010;45(4):1024-1040.
    • (2010) Health Serv Res. , vol.45 , Issue.4 , pp. 1024-1040
    • Isaac, T.1    Zaslavsky, A.M.2    Cleary, P.D.3    Landon, B.E.4
  • 5
    • 78449313674 scopus 로고    scopus 로고
    • Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice
    • Huppertz JW, Carlson JP. Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice. Health Serv Res. 2010;45(6 pt 1): 1602-1613.
    • (2010) Health Serv Res. , vol.45 , Issue.6 , pp. 1602-1613
    • Huppertz, J.W.1    Carlson, J.P.2
  • 6
    • 80455132458 scopus 로고    scopus 로고
    • Improving patient satisfaction in hospital care settings
    • Otani K, Herrmann PA, Kurz RS. Improving patient satisfaction in hospital care settings. Health Serv Manage Res. 2011;24(4):163-169.
    • (2011) Health Serv Manage Res. , vol.24 , Issue.4 , pp. 163-169
    • Otani, K.1    Herrmann, P.A.2    Kurz, R.S.3
  • 7
    • 85028101330 scopus 로고    scopus 로고
    • Live the life you want. Available at, Accessed September 24
    • Live the life you want. Arkansas Surgical Hospital website. Available at: http://www.arksurgicalhospital.com/ash. Accessed September 24, 2012.
    • (2012) Arkansas Surgical Hospital website.
  • 8
    • 85028113528 scopus 로고    scopus 로고
    • Patient satisfaction-top 60 hospitals. Hoag Orthopedic Institute website. Available at, Accessed September 24
    • Patient satisfaction-top 60 hospitals. Hoag Orthopedic Institute website. Available at: http://orthopedichospital.com/2012/06/patientsatisfaction-top-60-hospital. Accessed September 24, 2012.
    • (2012)
  • 9
    • 85028118844 scopus 로고    scopus 로고
    • Northwest Specialty Hospital website. Available at, Accessed September 24
    • Northwest Specialty Hospital website. Available at: http://www.northwestspecialtyhospital.com/our-services. Accessed September 24, 2012.
    • (2012)
  • 10
    • 32044471338 scopus 로고    scopus 로고
    • Specialty versus community hospitals: referrals, quality, and community benefits
    • Greenwald L, Cromwell J, Adamache W, et al. Specialty versus community hospitals: referrals, quality, and community benefits. Health Affairs. 2006;25(1):106-118.
    • (2006) Health Affairs. , vol.25 , Issue.1 , pp. 106-118
    • Greenwald, L.1    Cromwell, J.2    Adamache, W.3
  • 11
    • 85028114090 scopus 로고    scopus 로고
    • Study of Physician-Owned Specialty Hospitals Required in Section 507(c)(2) of the Medicare Prescription Drug, Improvement, andModernization Act of 2003, May 2005. Available at, Accessed June 16
    • Study of Physician-Owned Specialty Hospitals Required in Section 507(c)(2) of the Medicare Prescription Drug, Improvement, andModernization Act of 2003, May 2005. Available at: http://www.cms.gov/Medicare/Fraud-and-Abuse/PhysicianSelfReferral/Downloads/RTC-StudyofPhysOwnedSpecHosp.pdf. Accessed June 16, 2014.
    • (2014)
  • 12
    • 1842733926 scopus 로고    scopus 로고
    • Specialty Hospitals: Information on National Market Share, Physician Ownership and Patients Served
    • GAO: 03-683R. Washington, DC: General Accounting Office, Available at, Accessed September 24
    • Specialty Hospitals: Information on National Market Share, Physician Ownership and Patients Served. GAO: 03-683R. Washington, DC: General Accounting Office; 2003:1-20. Available at: http://www.gao.gov/new.items/d03683r.pdf. Accessed September 24, 2012.
    • (2003) , pp. 1-20
  • 13
    • 42549084682 scopus 로고    scopus 로고
    • Insurance status of patients admitted to specialty cardiac and competing general hospitals: are accusations of cherry picking justified?
    • Cram P, Pham HH, Bayman L, Vaughan-Sarrazin MS. Insurance status of patients admitted to specialty cardiac and competing general hospitals: are accusations of cherry picking justified? Med Care. 2008;46: 467-475.
    • (2008) Med Care. , vol.46 , pp. 467-475
    • Cram, P.1    Pham, H.H.2    Bayman, L.3    Vaughan-Sarrazin, M.S.4
  • 14
    • 11344293243 scopus 로고    scopus 로고
    • Specialty Hospitals: Geographic Location, Services Provided and Financial Performance: GAO-04-167
    • Washington, DC: General Accounting Office, Available at, Accessed September 24
    • Specialty Hospitals: Geographic Location, Services Provided and Financial Performance: GAO-04-167. Washington, DC: General Accounting Office; 2003:1-41. Available at: http://www.gao.gov/new.items/d04167.pdf. Accessed September 24, 2012.
    • (2003) , pp. 1-41
  • 15
    • 85028120277 scopus 로고    scopus 로고
    • Centers for Medicare & Medicaid Services. HCAHPS quality assurance guidelines. Version 8.0. Available at, Accessed June 6
    • Centers for Medicare & Medicaid Services. HCAHPS quality assurance guidelines. Version 8.0. Available at: http://www.hcahpsonline.org/Files/HCAHPS%20QAG%20V8.0%20MARCH%202013.pdf. Accessed June 6, 2014.
    • (2014)
  • 16
    • 85028126375 scopus 로고    scopus 로고
    • Teaching hospitals. Centers for Medicare & Medicaid Services. Available at, Accessed December 30
    • Teaching hospitals. Centers for Medicare & Medicaid Services. Available at: http://www.cms.gov/Regulations-and-Guidance/Legislation/National-Physician-Payment-Transparency-Program/Teaching-Hospitals.html. Accessed December 30, 2013.
    • (2013)
  • 17
    • 0024804466 scopus 로고
    • Linking service quality, customer satisfaction and behavioral intention
    • Woodside AG, Frey LL, Daly RT. Linking service quality, customer satisfaction and behavioral intention. J Health Care Mark. 1989;9(4): 5-17.
    • (1989) J Health Care Mark. , vol.9 , Issue.4 , pp. 5-17
    • Woodside, A.G.1    Frey, L.L.2    Daly, R.T.3
  • 18
    • 0442310590 scopus 로고    scopus 로고
    • The relationship between customer satisfaction and loyalty: cross-industry differences
    • Gronholdt L, Martensen A, Kristensen K. The relationship between customer satisfaction and loyalty: cross-industry differences. Total Qual Manage. 2000;11(4-6):509-514.
    • (2000) Total Qual Manage. , vol.11 , Issue.4-6 , pp. 509-514
    • Gronholdt, L.1    Martensen, A.2    Kristensen, K.3
  • 19
    • 49249084799 scopus 로고    scopus 로고
    • Survey response rate levels and trends in organizational research
    • Baruch Y, Holtom BC. Survey response rate levels and trends in organizational research. Hum Relat. 2008;61:1139-1160.
    • (2008) Hum Relat. , vol.61 , pp. 1139-1160
    • Baruch, Y.1    Holtom, B.C.2
  • 20
    • 85028113943 scopus 로고    scopus 로고
    • Survey, cohort and case-control studies. In: Design of Studies for Medical Research
    • Hoboken, NJ: John Wiley & Sons Ltd.
    • Machin D, Campbell MJ. Survey, cohort and case-control studies. In: Design of Studies for Medical Research. Hoboken, NJ: John Wiley & Sons Ltd.; 2005:118-120.
    • (2005) , pp. 118-120
    • Machin, D.1    Campbell, M.J.2
  • 21
    • 18744363322 scopus 로고    scopus 로고
    • A demonstration of the impact of response bias on the results of patient satisfaction surveys
    • Mazor KM, Clauser BE, Field T, Yood RA, Gurwitz JH. A demonstration of the impact of response bias on the results of patient satisfaction surveys. Health Serv Res. 2002;37(5):1403-1417.
    • (2002) Health Serv Res. , vol.37 , Issue.5 , pp. 1403-1417
    • Mazor, K.M.1    Clauser, B.E.2    Field, T.3    Yood, R.A.4    Gurwitz, J.H.5
  • 22
    • 62449189768 scopus 로고    scopus 로고
    • Effects of survey mode, patient mix and nonresponse on CAHPS hospital survey scores
    • Elliott M, Zaslavsky A, Goldstein E, et al. Effects of survey mode, patient mix and nonresponse on CAHPS hospital survey scores. Health Serv Res. 2009;44:501-518.
    • (2009) Health Serv Res. , vol.44 , pp. 501-518
    • Elliott, M.1    Zaslavsky, A.2    Goldstein, E.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.