Customising turnaround time indicators to requesting clinician: A 10-year study through balanced scorecard indicators

Journal of Clinical Pathology

Volumn 67, Issue 9, 2014, Pages 797-801

  Salinas, Maria ^a,b   López Garrigós, Maite ^a   Santo Quiles, Ana ^a   Gutierrez, Mercedes ^a   Lugo, Javier ^a   Lillo, Rosa ^a   Leiva Salinas, Carlos ^c  

^a HOSPITAL UNIVERSITARIO DE SAN JUAN   (Spain)

^b MIGUEL HERNÁNDEZ UNIVERSITY   (Spain)

^c UNIVERSITY OF VIRGINIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CARCINOEMBRYONIC ANTIGEN; FERRITIN; GLUCOSE; HEPATITIS C ANTIBODY; THYROTROPIN; TROPONIN; BIOLOGICAL MARKER;

ARTICLE; BALANCED SCORECARD; CLINICAL INDICATOR; CLINICAL LABORATORY; EMERGENCY WARD; GOLD STANDARD; HOSPITAL MANAGEMENT; HOSPITAL PATIENT; HUMAN; LABORATORY TEST; MONITORING; PERFORMANCE MEASUREMENT SYSTEM; PHLEBOTOMY; PHYSICIAN; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; REGISTRATION; SCORING SYSTEM; STRATEGIC PLANNING; TURNAROUND TIME; BLOOD; COMPARATIVE STUDY; EMERGENCY HEALTH SERVICE; HEALTH CARE QUALITY; HOSPITAL LABORATORY; ORGANIZATION AND MANAGEMENT; PATHOLOGY; PATIENT REFERRAL; PRIMARY HEALTH CARE; STANDARDS; TASK PERFORMANCE; TIME; TOTAL QUALITY MANAGEMENT; TRENDS; WORKFLOW;

BIOLOGICAL MARKERS; EFFICIENCY, ORGANIZATIONAL; EMERGENCY MEDICAL SERVICES; HUMANS; INPATIENTS; LABORATORIES, HOSPITAL; PATHOLOGY, CLINICAL; PRIMARY HEALTH CARE; QUALITY IMPROVEMENT; QUALITY INDICATORS, HEALTH CARE; REFERRAL AND CONSULTATION; TIME AND MOTION STUDIES; TIME FACTORS; TROPONIN; WORKFLOW;

EID: 84906938178     PISSN: 00219746     EISSN: 14724146     Source Type: Journal    
DOI: 10.1136/jclinpath-2014-202333     Document Type: Article

References (22)

1. Hawkins RC. Laboratory turnaround time. Clin Biochem Rev 2007;28:179-94.
2. Steindel SJ, Howanitz PJ. Physician satisfaction and emergency department laboratory test turnaround time. Arch Pathol Lab Med 2001;125:863-71.
3. Salinas M, López-Garrigós M, Gutierrez M, et al. Stat laboratory timeliness management according to clinician needs. Clin Chem Lab Med 2011;49:331-3.
4. Kaplan RS, Norton DP. Using the balanced scorecard as a strategic management system. Harv Bus Rev 1996;74:75-85.
5. Kaplan RS, Norton DP. The balanced scorecard: measures that drive performance. Harv Bus Rev 1992;70:71-9.
6. Kaplan RS, Norton DP. Putting the balanced scorecard to work. Harv Bus Rev 1993;71:134-42.
7. Salinas M, López-Garrigós M, Gutiérrez M, et al. Designing a balanced scorecard management system in a clinical laboratory in Spain: preliminary results. Clin Leadersh Manag Rev 2010;25:2-9.
8. Salinas M, Flores E, Uris J. The balanced scorecard used as a management tool in a clinical laboratory: internal business processes indicators. Gac Sanit 2009;23:250-2.
9. Coma E, Ferran M, Méndez L, et al. Creation of a synthetic indicator of quality of care as a clinical management standard in primary care. Springerplus 2013;2:51.
10. Saturno PJ. The invasion of copound indicators. Risks and benefits for the management of the quality. Rev Cal Asist 2004;19:407-15. (Pubitemid 39587113)
11. Annual official report of the Alicante-Sant Joan Health Department (Conselleria de Sanitat). http://www.dep17.san.gva.es (accessed Mar 2014).
12. International Organization for Standardization: ISO 15189:2012 - Medical Laboratories - Requirements for Quality and Competence. http://www.iso.org/iso/ home/store/catalogue-ics/catalogue-detail-ics.htm?csnumber=56115 (accessed Jul 2013).
13. Wu AH, Apple FS, Gibler WB, et al. National Academy of Clinical Biochemistry Standards of Laboratory Practice: recommendations for the use of cardiac markers in coronary artery diseases. Clin Chem 1999;45:1104-21. (Pubitemid 29340557)
14. Novis DA, Walsh MK, Dale JC, et al. Continuous monitoring of stat and routine outlier turnaround times: two College of American Pathologists Q-Tracks monitors in 291 hospitals. Arch Pathol Lab Med 2004;128:621-6. (Pubitemid 41490420)
15. Salinas M, López-Garrigós M, Asencio A, et al. Alert value reporting: a new strategy for patient safety. Clin Biochem 2013;46:245-9.
16. Howanitz JH, Howanitz PJ. Laboratory results: timeliness as a quality attribute and strategy. Am J Clin Pathol 2001;116:311-15. (Pubitemid 32851961)
17. Salinas M, López-Garrigós M, Gutiérrez M, et al. Achieving continuous improvement in laboratory organization through performance measurements: a seven-year experience. Clin Chem Lab Med 2010;48:57-61.
18. Carraro P, Plebani M. Process control reduces the laboratory turnaround time. Clin Chem Lab Med 2002;40:421-2. (Pubitemid 34546242)
19. Steindel SJ, Novis DA. Using outlier events to monitor test turnaround time. Arch Pathol Lab Med 1999;123:607.
20. Salinas M, López-Garrigós M, Yago M, et al. Regional pilot study to evaluate the laboratory turnaround time according to the client source. Rev Calid Asist 2011;26:104-10.
21. Stotler BA, Kratz A. Determination of turnaround time in the clinical laboratory: "accessioning-to-result" time does not always accurately re flect laboratory performance. Am J Clin Pathol 2012;138:724-9.
22. Kilgore ML, Steindel SJ, Smith JA. Evaluating stat testing options in an academic health center: therapeutic turnaround time and staff satisfaction. Clin Chem 1998;44:1597-603. (Pubitemid 28381199)