Statistical approaches for analyzing customer complaint data to assess aesthetic episodes in drinking water

Journal of Water Supply: Research and Technology - AQUA

Volumn 63, Issue 5, 2014, Pages 358-367

  Gallagher, Daniel L ^a   Dietrich, Andrea M ^a  

^a Virginia Polytechnic Institute and State University   (United States)

Author keywords

Customer complaints; Exceedance probabilities; Shannon diversity index; Water quality

Indexed keywords

QUALITY CONTROL; RISK ASSESSMENT; WATER QUALITY;

AUTOCORRELATION ANALYSIS; CUSTOMER COMPLAINTS; EXCEEDANCE FREQUENCIES; EXCEEDANCE PROBABILITY; PREDICTIVE ABILITIES; SHANNON DIVERSITY; STATISTICAL APPROACH; WATER QUALITY PROBLEMS;

SALES;

AUTOCORRELATION; DRINKING WATER; ESTHETICS; INFORMATION; UTILITY SECTOR; WATER QUALITY;

EID: 84906775631     PISSN: 00037214     EISSN: None     Source Type: Journal    
DOI: 10.2166/aqua.2014.144     Document Type: Article

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