Patients' and carers' perceptions of safety in rural general practice

Medical Journal of Australia

Volumn 201, Issue 3, 2014, Pages

  Hernan, Andrea L ^a,b   Walker, Christine ^b,c   Fuller, Jeffrey ^b,d   Johnson, Julie K ^b,e   Elnour, Amr Abou ^a,b   Dunbar, James A ^a,b  

^a DEAKIN UNIVERSITY   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

^c Executive Office Chronic Illness Alliance   (Australia)

^d FLINDERS UNIVERSITY   (Australia)

^e UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; AGED, 80 AND OVER; CAREGIVERS; CLINICAL COMPETENCE; FEMALE; FOCUS GROUPS; GENERAL PRACTICE; HUMANS; MALE; MEDICAL ERRORS; MIDDLE AGED; PATIENT SAFETY; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; RISK MANAGEMENT; RURAL HEALTH SERVICES; SAFETY MANAGEMENT; TRUST; VICTORIA; VULNERABLE POPULATIONS;

EID: 84905653130     PISSN: 0025729X     EISSN: 13265377     Source Type: Journal    
DOI: 10.5694/mja14.00193     Document Type: Article

References (28)

1. Coulter A. Engaging patients in healthcare. Maidenhead, UK: Open University Press, 2011.
2. Gerteis M, Edgman-Levitan S, Daley J, Delbanco T, editors. Through the patient's eyes: understanding and promoting patient-centered care. San Francisco: Jossey-Bass, 1993.
3. Royal Australian College of General Practitioners. Standards for general practices. 4th ed. Melbourne: RACGP, 2013. http://www.racgp.org.au/your-practice/standards/standards4thedition (accessed May 2014).
4. Pope C, van Royen P, Baker R. Qualitative methods in research on healthcare quality. Qual Saf Health Care 2002; 11: 148-152.
5. Smith JA, Braunack-Mayer AJ, Wittert GA, Warin MJ. Qualities men value when communicating with general practitioners: implications for primary care settings. Med J Aust 2008; 189: 618-621.
6. Mazza D, Shand LK, Warren N, et al. General practice and preventive health care: a view through the eyes of community members. Med J Aust 2011; 195: 180-183.
7. Infante FA, Proudfoot JG, Powell Davies G, et al. How people with chronic illnesses view their care in general practice: a qualitative study. Med J Aust 2004; 181: 70-73.
8. Magin PJ, Adams J, Heading GS, Pond CD. Patients with skin disease and their relationships with their doctors: a qualitative study of patients with acne, psoriasis and eczema. Med J Aust 2009; 190: 62-64.
9. Bonney A, Phillipson L, Jones SC, Iverson D. Older patients' attitudes to general practice registrars -a qualitative study. Aust Fam Physician 2009; 38: 927-931.
10. Hall SE, Holman CD, Threlfall T, et al. Lung cancer: an exploration of patient and general practitioner perspectives on the realities of care in rural Western Australia. Aust J Rural Health 2008; 16: 355-362.
11. Makeham MA, Dovey SM, County M, Kidd MR. An international taxonomy for errors in general practice: a pilot study. Med J Aust 2002; 177: 68-72.
12. Iedema R, Allen S, Britton K, Gallagher TH. What do patients and relatives know about problems and failures in care? BMJ Qual Saf 2012; 21: 198-205.
13. Iedema R, Allen S, Britton K, et al. Patients' and family members' views on how clinicians enact and how they should enact incident disclosure: the "100 patient stories" qualitative study. BMJ 2011; 343: d4423.
14. Hernan A, Walker C, Abou Elnour A, Dunbar J. What do patients think? Literature review of patient perspectives of safety and quality in general practice. 2012 Primary Health Care Research Conference; 2012; Canberra, Australia. http://www.phcris.org.au/conference/browse.php?id=7464&spindex=3&catid=1379&page=1&subcat=all&search=hernan (accessed May 2014).
15. Kitzinger J. Qualitative research. Introducing focus groups. BMJ 1995; 311: 299-302.
16. Riessman CK. Narrative analysis. Newbury Park, Calif: Sage Publications, 1993.
17. Ward JK, Armitage G. Can patients report patient safety incidents in a hospital setting? A systematic review. BMJ Qual Saf 2012; 21: 685-699.
18. Weingart SN, Pagovich O, Sands DZ, et al. What can hospitalized patients tell us about adverse events? Learning from patient-reported incidents. J Gen Intern Med 2005; 20: 830-836.
19. Leape LL, Berwick DM. Five years after To Err Is Human: what have we learned? JAMA 2005; 293: 2384-2390.
20. Avery A, Barber N, Ghaleb M, et al. Investigating the prevalence and causes of prescribing errors in general practice: the PRACtICe study. London: General Medical Council, 2012. http://www.gmc-uk.org/Investigating_the_prevalence_and_causes_of_prescribing_errors_in_general_practice___The_PRACtICe_study_Reoprt_May_2012_48605085.pdf (accessed May 2014).
21. Brennan N, Barnes R, Calnan M, et al. Trust in the health-care provider-patient relationship: a systematic mapping review of the evidence base. Int J Qual Health Care 2013; 25: 682-688.
22. Becker ER, Roblin DW. Translating primary care practice climate into patient activation: the role of patient trust in physician. Med Care 2008; 46: 795-805.
23. Hrisos S, Thomson R. Seeing it from both sides: do approaches to involving patients in improving their safety risk damaging the trust between patients and healthcare professionals? An interview study. PLOS One 2013; 8: e80759.
24. Doherty C, Stavropoulou C. Patients' willingness and ability to participate actively in the reduction of clinical errors: a systematic literature review. Soc Sci Med 2012; 75: 257-263.
25. Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and eff ectiveness. BMJ Open 2013; 3: e001570.
26. Clarke LH, Bennett EV, Korotchenko A. Negotiating vulnerabilities: how older adults with multiple chronic conditions interact with physicians. Can J Aging 2014; 33: 26-37.
27. Mazzi MA, Rimondini M, Deveugele M, et al. What do people appreciate in physicians' communication? An international study with focus groups using videotaped medical consultations. Health Expect 2013; 25 Jun [Epub ahead of print]. doi: 10.1111/hex.12097.
28. O'Connor E, Coates HM, Yardley IE, Wu AW. Disclosure of patient safety incidents: a comprehensive review. Int J Qual Health Care 2010; 22: 371-379.